Average
Based on 241 reviews
Mooielight3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Browse living & dining room pendants - Free Shipping on our best-selling designs. Whatever your taste, we have a pendant light style to perfectly complement your home's unique aesthetic.As a direct lighting manufacturer, Mooielight offers an extensive collection of high-quality, gorgeous fixtures – from modern pendants and ceiling lights to elegant table lamps and wall sconces – often at significant savings compared to traditional retail prices. We achieve this by shipping directly from our workshops, bringing you stylish lighting solutions for every room without the high markups. Explore our diverse range and enjoy the confidence of our satisfaction guarantee, knowing you'll find beautiful lighting backed by dedicated customer support and free worldwide shipping on qualifying orders.
Mooielight (mooielight.com) has 241 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
241 approved reviews, newest moderated first
WOLF
Schlechte Qualität, unbrauchbar. Schutzleiter fehlt, darf gar nicht verwendet werden. Rauchglas ist nur angemalt. Farbe geht beim drüberwischen ab.
Reply from MooielightJul 21, 2021
Wenn das Glas beschädigt ist, können wir Ihnen kostenlos einen neuen Glaslampenschirm zusenden Jedes Problem, wir können es durch Verhandlungen lösen Sie haben uns leider noch nie kontaktiert.
Mila H.
It has now been 3 months since I have ordered the lamp. The money were withdrawn from the account in a few days though. I keep receiving automatically generated feedback from the so called customer service. Worst experience in buying online so far and I have been shopping a LOT and for a LONG time.
Reply from MooielightJul 18, 2021
Your package is already in customs clearance We are paying import duties for your package We expect your package will arrive at the destination in about 10 days Please continue to be patient and wait for some time.
HIROSHI I.
Terrible. I do not receive my order.
Reply from MooielightJul 18, 2021
Because your address belongs to Hawaii UPS cannot ship to this address Hawaii is a remote area. We can only choose China Post to transport the parcel to the destination The package is still in normal shipping Sorry, I don’t understand why you left 1 star feedback? Generally, we only support shipping to the mainland U.S. Extra time is needed for transportation in the overseas continents of the United States Order number: CP426342666CN Package status: in transit Country: China -> United States destination: 2021-06-10 13:06 Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece. 2021-06-10 13:06 CHINA, BEIJING, Processed Through Facility 2021-06-10 10:50 CHINA, BEIJING, Processed Through Facility 2021-06-09 14:53 CHINA, Acceptance From: 2021-06-21 03:48 Shanghai, delivered to carrier 2021-06-21 03:48 Shanghai, delivered to the carrier for transportation 2021-06-13 10:24 Shanghai, leaving [Shanghai International Mail Processing Center], the next stop [Shanghai International Mail Exchange Station] (transit) 2021-06-12 01:55 Shanghai, arrive at [Shanghai Wanggang Mail Processing Center] (transit) 2021-06-11 07:38 Beijing, leaving [Beijing Huangcun Station], next stop [Shanghai Wanggang Mail Processing Center] 2021-06-10 13:06 Beijing, [Beijing International Mail Processing Center] has been exported and sealed 2021-06-09 19:00 Beijing, arrive at【Beijing International Mail Processing Center】 2021-06-09 17:00 Beijing, depart [Bulk Group Two, Capital Airport Post Office, Chaoyang District, Beijing], next stop [Beijing] 2021-06-09 14:53 Beijing, [Bulk Second Group, Capital Airport Post Office, Chaoyang District, Beijing] has been received and mailed, solicitor: Gong Mijia, Tel: 13718396930 ===================================== Powered by www.17track.net
Lisa J.
Thank you for great support and service!
Reply from MooielightJul 16, 2021
Thank you for your five-star feedback If you have any questions, please contact us best regards Mooielight team
anneke
I’ve ordered my light from “mooie light” and apart from it taking quite a long time before they arrived, they were very well packed, and arrived in a good condition. One of my lights seems to be not horizontal, and I need the electrician to come back to have a look if he can get it level, as it could be a fault or just that it hasn’t been fitted tightly enough. Otherwise, I am very pleased with the overall look.
Reply from MooielightJul 15, 2021
For any questions, please contact the customer service team We will help you solve any problems Thank you again for your purchase best regards Mooielight Support Team
Sylvie M.
Hello, Disappointed by the lamp on receipt, the design is great, but it is not as sturdy as I expected. Very little assembly/installation instructions and printed in a flimsy little paper in chinese only. A small screw was missing in the package and had to find replacement on my own. It came with a very short rod for hanging from the ceiling. I could have noticed when purchasing if I had looked in full detail at the diagram in the website, but I relied in the pictures where lamps had longer rods. Make sure to look at all the detailed specs before ordering, not the pictures. Client service responds well, and very quickly though (this is why I put 2 stars instead of 1), and when I explained the problem they sent me a longer rod, for free, but with a 30€ shipping fee for 1 month delivery time and with a customs duty on top (8€ customs for a piece of metal that was supposedly free, when the full lamp didn't have to pay anything customs?!) Happy that this purchase is finally complete and will not purchase again, sorry!
Reply from MooielightJul 16, 2021
Why are there import duties? Because the EU must require the payment of import duties for all imported packages starting in July Therefore, your parcel is levied 8 euros customs duty. This is collected by the customs, it is not determined by us.
Yana
its been months. im still waiting for my lamp i ordered
Reply from MooielightJul 14, 2021
UPS will pick up your package and transport it to the destination within one week The package has arrived at the local port of Los Angeles. Please wait patiently for the package to arrive Transit 2021-07-11 04:18:00 USLAX/USLAX The express arrives at the Port of Los Angeles, waiting to be unloaded at the terminal * Transit 2021-07-05 16:54:45 USLAX/USLAX The express has completed the customs declaration procedures and is released from the customs * Transit 2021-07-05 08:00:00 Shipping The express is expected to arrive at the Port of Los Angeles from 07-13 * Transit 2021-07-03 15:22:43 USLAX/USLAX Pre-clearance has been declared * Transit 2021-06-30 13:00:00 CNNBO/Ningbo The express has left Ningbo port, the ship name is MAUNAWILI, voyage number 214E * Transit 2021-06-30 00:00:00 CNNBO/Ningbo The express is expected to depart from 06-30, the ship name is MAUNAWILI, voyage 214E * Transit 2021-06-29 15:14:26 CNNBO/Ningbo The express is expected to leave the port on 06-30, the name of the ship is BOMAR BELLINI, voyage 015E * Transit 2021-06-29 15:13:34 CNNBO/Ningbo ISF has declared * Transit 2021-06-28 18:39:27 CNNBO/Ningbo The express has completed the customs declaration procedures and is released from the customs * Transit 2021-06-28 13:05:27 CNNBO/Ningbo Export has been declared * Transit 2021-06-27 12:28:08 CAN-BY/Guangzhou Baiyun Warehouse The express shipment has been loaded, and export declaration will be arranged. * received 2021-06-24 15:44:02 ZHONGSHAN-CHINA/Zhongshan-China The shipment has arrived at Zhongshan warehouse * Not extracted 2021-06-24 11:00:40 CHINA/China Customer service has confirmed, waiting to enter the warehouse * pending for pick up 2021-06-24 00:45 ,,US Shipment Ready for UPS * Not extracted 2021-06-22 07:36:21 CHINA/China Customer service has confirmed, waiting to enter the warehouse
Marie
bon produit fifele a la description .. livraison rapide.. deuxieme commande chez mooielight ... et deux fois ravie
Reply from MooielightJul 12, 2021
Merci pour vos commentaires cinq étoiles J'attends avec impatience notre coopération à nouveau.
