Average
Based on 729 reviews
moomoo3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moomoo is the intuitive trading platform designed to simplify complex investment strategies and provide seamless access to pro-level tools and data. Founded in Silicon Valley, moomoo has expanded to seven major international markets, serving a global community of 27 million users. With over 37,000 listed companies and an annual trading volume exceeding $500 billion, moomoo has established itself as a leader in the fintech industry and has partnered with major institutions including NASDAQ and TradingView. Recognized with over 100 international awards , moomoo is dedicated to making smarter investing accessible to all.
moomoo (moomoo.com) has 729 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
729 approved reviews, newest moderated first
Jeffrey G.
No star Poor poor poor Basic execution takes days I will not invest $
Reply from moomooJun 6, 2025
Dear valued customer, we sincerely apologize that your experience didn’t match your expectations. In order to better help you solve the problem, please contact our live chat agents through the app via Me > Customer Service, we will follow up your issues.
Andrew B.
Love the app but I'm still confused on how to use my coupons. Wish they helped a little more with using rewards
Raquel Polo D.
This is a well-planned scam service They don't pay new users; they're just pocketing all the money. If you're new to this platform, stop working. They'll never pay you, and they'll never verify your account. Even clients can lose money, because the worker is just wasting their time here. The resolution of my verdict dispute was rendered seamless through EthicalServer’s comprehensive management and highly effective communication strategies!!
Reply from moomooJun 6, 2025
Dear user, we're sorry for any inconvenience you've experienced. Thank you for your support and feedback, and we apologize for the inconvenience. Your opinion is very important to us and we have forwarded your feedback to the relevant teams for further evaluation. We are committed to providing a satisfying sense of experience for our users and your feedback will help improve our products and services. Thank you for your support and have a great life!
Barry
Horrible company. Demanded a bank statement from me AFTER I initiated initial deposit. Have dealt with all major investment companys/brokers and have NEVER been asked for bank statements. DO NOT DEAL WITH THESE CROOKS!!!
Reply from moomooMay 1, 2025
Dear Barry, We're sorry for your frustrating experience with our platform. If the information returned by the bank is not comprehensive enough, we may ask the client to provide a statement to ensure the correct deposit. We appreciate your patience and understanding. Have a good day!
Will Smith's left H.
I've downloaded the app. Have gone through a horrible time trying to validate my personal information... Which they absolutely 💯 have. I'm about to transfer 5k+ to my account, until I find these reviews. Luckily! Thank you, all, for posting these! Saved me a huge hassle. No MooMoo 🛑
Reply from moomooMay 1, 2025
Dear Will, Thank you for your feedback, Your opinion is very important to us and we have forwarded your feedback to the relevant teams for further evaluation. We are committed to providing a satisfying sense of experience for our users and your feedback will help improve our products and services. Thank you for your support and have a great life!
Matt B.
There is a lot to like but depositing funds is excruciating. If you are thinking of signing up and you don't have a bank account that will match your name "Exactly" on your moo moo account be aware all deposits into your account will take minimum 4days (not the 5mins they say), 3 days for them to let you know the name doesn't match, then another day or two for them to manually process it (even on the second or third deposit from the same account) Therefore if you see and opportunity and you don't have funds in your account you'll probably miss it.
Reply from moomooMay 1, 2025
Dear Matt, We're truly sorry for the inconvenience you experienced with your deposit. Please contact us via Moomoo APP 'Me' - 'Customer Service' - 'Online Inquiry' using Event code M-0030 for any further assistance. Thank you for your feedback and for choosing Moomoo.
David A.
I opened my account at Moomoo because of its promotion, but it's a cheating! The free 30 stocks only worth $90 not they advertised over 1k values. Each stock only $2-4! The customer service is from China, veru slow and unprofessional, manager Nicole CHen is a liar, they let me the do ACH deposit through the Points-giving link, then caused failed, then Moomoo blocked my ACH method, and force me to change a bank account, or "hold your ID and take a phone of yourself with ID", they are spying customer's info. against USA law, after I refused, and requested to speak to Nicole's boss, but she refused to give me their HQ's phone number. The New Jersey office phone number is fake, "Not in service "The CEO of CHina and US has no any email or phone number! This is a cheating company. File formal and legal complaint! this is a group of fraudsters! Now, I requested to withdraw all of my money, Nicole said you must first active your ACH do what I said then you can request to withdraw money. This is a scammer company! I have called police to file report of MOoMOo.
Reply from moomooApr 8, 2025
Dear valued customer, Sorry for your experience with our customer service. We appreciate your feedback and would like to assist you. Please contact us via Moomoo APP 'Me' - 'Customer Service' - 'Online Inquiry' with event code M-0026 for further assistance. Thank you for choosing Moomoo.
Jen
I am waiting long time to talk to customer service.
Reply from moomooApr 8, 2025
Dear valued customer, we're sorry for your experience. We strive to improve our service and address your concerns. Please contact us via Moomoo APP 'Me' - 'Customer Service' - 'Online Inquiry' using Event code M-0025. Thank you for your feedback.
