Average
Based on 413 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moonpod is listed under Furniture Stores.
Moonpod (moonpod.co) has 413 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
413 approved reviews, newest moderated first
Cherrie F.
Had a great experience. Had a minor problem and it was fixed immediately!
Reply from MoonpodJul 1, 2022
Hi Cherrie, first of all, thank you for your wonderful feedback! We're glad to know that you are very satisfied with our service and that you had a great experience -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing support and feedback of the Moon Pod!
Consumer
I've wanted a moon pod since this came on the market. And I am glad I got one, love it! It's no ordinary bean bag chair. It is so comfy! And when I ordered my moon pod with the Crescent, I accidentally order to extra items. I immediately contacted customer service and they got back quickly. Hiyezel was helpful in the return process of these two items every step of the way. Really made it easy to deal with customer service. Every time I sent an email I got a reply quickly. Customer service is great here. It would be nice to deal with customer service like this for all things in life. Hiyezel Not only made it easy,but no stress!!
Reply from MoonpodJun 21, 2022
Hello and thank you for your wonderful feedback! We're glad to know that you love the comfort the amazing Moon Pod brings, and we're also happy to know that you are satisfied with the service Hiyezel has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing support and service feedback that you have provided! And for anything else, feel free to reach out to us anytime and stay safe!
William
This is made of good materials. For me, I don't quite get the feeling of weightlessness, but it is still comfy.
Reply from MoonpodJun 10, 2022
Hi William, and thank you for your wonderful feedback about the Moon Pod -- we're glad to know that you love the comfort our amazing products bring! Thank you once again for your amazing support and feedback about the Moon Pod!
Ramon A.
One of my items was shipped incorrect (color). I contacted customer where Hiyezel took may case. She provided an outstanding and exceptional customer service. She kept me in the loop as my case was being addressed and notified me as soon as a resolution had been reached. And to top all, she kept me informed as my replacement item shipping progressed on it's way. Thanks for all Hiyezel!
Reply from MoonpodJun 10, 2022
Hi Ramon, and thank you for your wonderful feedback about our service -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing support and feedback about the Moon Pod!
Brock H.
Very comfortable and well-built products! Definitely recommended
Reply from MoonpodJun 10, 2022
Hi Brock, and thank you for your wonderful feedback about the Moon Pod -- we're glad to know that you love the comfort this amazing product brings! Thank you once again for your amazing support and feedback about the Moon Pod!
Barrett
I waited 4-6 weeks or more for a pillow and received varying answers the entire time. It varied from that I preordered it (wouldn’t provide proof), to USPS delays, to COVID/supply chain excuses. It wouldn’t of been a big deal if anything had been communicated upfront or throughout but it was quite the opposite. I ordered my original Moonpod from their Kickstarter and have always been a huge fan until this insane experience. The final straw was them deleting my very fair and honest review (notice their site ONLY has 4-5 star reviews) and having the most strict return policy including requiring customers to pay return shipping and have all the original packaging.
Reply from MoonpodMay 30, 2022
Hi Barret, and thank you for your input about the Moon Pod. And while we regret that you feel this way, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. Also, on behalf of our carrier USPS, we sincerely apologize for all the delays! Due to the unexpected very high volume of orders we received for the 4D Pillow, USPS was overwhelmed with the high order volume, thus the delay with the delivery. However, we assure that all pillow orders were already handed to USPS right after they are placed, and USPS is doing their very best to deliver all orders as quickly as possible. We again apologize for this inconvenience here! As for your feedback on leaving a review, we thank you for bringing this to our attention! I'll reach out to our team about this, to correct any errors that we have on our website. Lastly, we also appreciate your feedback about our Return Policy, and please note that we have a general return policy that we offer to all customers and that we need to uphold. Thank you once again for your feedback and consideration of the Moon Pod!
Marie B.
The product is junk…goes flat within a month.. don’t waste all that money! No customer service number on website or commercial…wonder why? Because they know their product is a scam…beans go flat within a month making you pay more money for the thing! Take your junk off the market or grow a set and get a customer service number and make things right for your customers! Very shady!! Terrible
Reply from MoonpodMay 30, 2022
Hi Marie, and thank you for your input on the Moon Pod. And while we regret that you feel this way, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. And should you need to contact us via phone, you may call us at 888-910-9945, our phone support is available from Monday to Friday, from 11am EST to 3pm EST. Thank you once again for your feedback and consideration of the Moon Pod!
customer
Honestly terrible product. NOT worth the money. I bought it to help with my anxiety because of how it was advertised and it did nothing to help. Also, the beads inside are uncomfortable as they protrude through the thin material. Not worth the money at all.
Reply from MoonpodMay 30, 2022
Hello and thank you for your input on how the Moon Pod product was introduced to you. And while we regret that you feel this way about the Moon Pod, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. Thank you once again for your feedback and consideration of the Moon Pod!
