Poor
Based on 103 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
More than a Backpack is listed under Accessories.
More than a Backpack (morethanabackpack.com) has 103 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
103 approved reviews, newest moderated first
Belén Del R.
Great backpack, especially for the price. Not the best quality materials, made in china, but certainly worth it for what you pay, incredible value. Lots of compartments for organizing, good space and very comfortable to wear. Looks great too! Love the waxed cotton
Charlotte S.
These aren't just bags, there a lifestyle. Durable, stylish, and perfect for any occasion. I can't recommend them enough!
Matt D.
Great Experience - shipping speeds were good and I ordered the mochilas school backpack and the basic school backpack. Both great quality and have lasted well so far - just over a month of solid use from my kids at school and still look great. All in all thumbs up from me!
Reply from More than a BackpackJul 3, 2023
Thank you Matt- we appreciate your feedback
Britt M.
I highly recommend not buying anything from this shop. I bought a vegan leather backpack and it’s horrendous quality. It was $65- and the straps started ripping within a few days, the inside lining and pocket is cheap plastic and the stitching is poorly done. The bag is nothing like the photo. So disappointed. I was offered a partial refund or a new bag, and now after a few emails they’re not responding. Do not buy from this company, absolute scam.
Reply from More than a BackpackJul 3, 2023
Hi Britt, We would like to sincerely apologize for the unfortunate experience you had with one of our bags and the delay in receiving a refund. We appreciate you bringing this matter to our attention through your public review. First and foremost, we want to assure you that we have taken your feedback seriously, and we have already taken immediate steps to rectify the situation. We have fully refunded your purchase as a gesture of our commitment to customer satisfaction. We understand that receiving a faulty product can be disappointing and frustrating, and we deeply regret any inconvenience caused. We have also thoroughly investigated the issue you encountered with the bag in question. Our quality control team has identified it as a one-off quality issue, and we want to emphasize that this is not indicative of our usual standards. We have reviewed our manufacturing processes and made necessary adjustments to prevent such incidents from occurring in the future. We are committed to providing high-quality products to all our customers consistently. At our company, customer satisfaction is of utmost importance to us, and we appreciate your patience throughout this process. We understand the importance of timely resolutions, and we regret any delays you may have experienced in receiving your refund. Moving forward, we have implemented measures to ensure that our refund process is more efficient, and we will work diligently to expedite any future refunds. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. Your feedback is invaluable to us, as it allows us to continuously improve our products and services. We hope that you will give us another opportunity to serve you in the future and demonstrate our commitment to providing exceptional customer experiences. Yours sincerely, More than a backpack
Emily S.
Very high quality item, I love this backpack so much I had one until it fell apart and this was its replacement. The colour is perfect for summer.
Mavis
This backpack purse is the perfect size. It's big enough to carry all of the necessities, including a lightweight sweater, without being bulky. Easy to organize with many pockets inside and out. The faux leather looks great and the rain rolls right off. I docked it one star because the snap underneath the main flap that secures the bag closed fell off the first time I opened it (literally). This now puts more tension on the outside clasp, which already has a history of being the weak point on this bag according to other reviews I've read.
Customer
The bag was delivered on schedule which is nice. The quality is good and it was easy to order. Could have been better if the bag was shipped earlier.
Rachael W.
Lovely quality and true to photos. Very happy with my purchase.
