Poor
Based on 102 reviews
Mortgage Solutions Financial2.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Home Loans – Home Mortgages With the power of Mortgage Solutions Financial, obtaining a home loan may be easier than you think. Offering a full line of residential mortgages through our retail and wholesale operations. Direct sales servicer to Fannie, Freddie, Ginnie Mae, and Farmer Mac. Homeowners/Homebuyers: Low hassle home loans. Not every homebuyer can meet the standard requirements for a mortgage with other lenders. At Mortgage Solutions Financial, we believe homebuyers are more than just a credit score.You will find a very experienced and understanding mortgage specialist to walk you through all the home loans available based on your situation. Brokers: Mortgage Solutions Financial is absolutely committed to delivering a better broker experience. To us, building trust one loan at a time – is our mission.
Mortgage Solutions Financial (mortgagesolutions.net) has 102 customer reviews on Folks Told, with an average rating of 2.4 out of 5.
102 approved reviews, newest moderated first
Steven F.
We had the best experience with Darren Patleo, he went above and beyond to get us approved. If it wasnt for mortgage solutions we would not be in our beautiful house. Thank you Darren and mortgage solutions.
Pants
My wife just passed away and the funeral expenses were a little more than I had anticipated. Called Mortgage Solutions Financial on 2 separate occasions to ask for a forbearance or postpone 1 month payment and tack on the end to help get my finances back in line. Both occasions I was offered no assistance because I am not past due. I have never been past due and therefore don't qualify. I was trying to be a responsible customer and take care of the issue before it went too far. Rebuked both times even though they would still be able to collect their interest, in fact more because of the additional month tacked on the end, so it would make them more money. Makes no sense to treat a good customer so poorly who has just suffered the greatest loss he can imagine. So much for being a good person. It isn't rewarded.
Bryan M.
Run at all cost. Ive been fighting them for a couple years to get them to be honest with me. There are payments missing, money gone, they are messing with my account. Im too the point of getting an attorney to keep my house,all they want to seem to do is take advantage of VA loans. They dont care, they lie, steal, and abuse the system that they have to watch people suffer. Then they wonder why we flip out on them. Run, let the company fall hard.
Larry
We saw the Mortgage Solutions advertisement and decided to try for a pre-approval letter to start house hunting. In the advertisement, it was stated that VA loans have no FICO score requirements and with a good 12 month payment history one could get approved to purchase a home. I thought great, I have a lower FICO score due to a divorce (4 years ago) but had some credit issues soon after my divorce, but have since righted the financial ship. I contacted Mortgage Solutions and they were happy to help...at first. I filled out the application and at Don Medina's direction, I completed a explanation letter to explain past credit issues. Don sent me a sample explanation letter and I constructed my letter the same. I spoke with Don Medina and he said my explanation letter was excellent and he sounded very encouraging. I text and emailed him several times after our initial conversation and he always answered promptly ( I only do text or emails for a matter of record). After about a week with no contact, I contacted him via email to just check in and get a update as to where my application was in the system. Don immediately returned my email stating he was in training and to call him after 5. I replied, sure. After 5, I emailed him and text him asking if he was ready for a call. All I got was...crickets. No reply, no answer. Giving Don the benefit of the doubt I waited the rest of the week and the weekend before I made another attempt at contacting him. I believed he may have gotten busy or was still in training, and had forgotten our conversation. The following Monday, I again attempted to make contact with Don via email. Again...nothing but crickets. Don has ghosted me. I can only assume I was not approved and now just a number so the grown ups can pat themselves on the back feeling proud of how many applications they had that month. What really aggravates me to no end is if I didnt get approved, have the common professional courtesy and guts to let me know. I knew when I applied for the loan there was a possibility I would not be approved. Its okay, im a big boy i can handle it. I will try again in the near future to buy a house, but it will definitely be with another mortgage company. After reading the reviews on this site I feel I dodged a feces hitting the oscillating motor moment.
Maurice S.
Everything was smooth help was great the staff was very helpful I didn’t have no trouble everything was easy to understand which made this a very successful experience thank you Jared, Alisha and Angie
Scorch D.
If you want to buy a house and stick to the schedule for closing, do NOT use Mortgage Solutions Financial! They will delay constantly and ask for documents at the last minute every time you get to closing. Some of the documents are completely pointless auch as a letter from your employer that says the job site is at "x" location compared to the house you are buying. Once you closed a month after your original closing date, you aren't done with their incompetence either, they will ask you for things you sent them well before closing for a second time.
Dan
Wish I could put a zero down horrible customer service no communication. Loan officers do not reach out and are lies are told Ben Carter is a terrible intake coordinator.
M R.
I'm a disabled veteran of US Army Second Infantry Division.Mortgage solutions is a scam. They can't get you a mortgage in Bankruptcy. Don't believe Jared, Angie and Julianna. They don't tell you all the information. How much it will cost you to get a lawyer to just "file" a motion to try to get an approval. $3000.00 in legal fees. My attorney sees no path in approval when your already in debt The realtor Woodly Paul at EXP realator ordered a home inspection that I had to pay for $500.00. I get an invoice that I had to pay. That the mortgage company ordered! My deposit of $500 (earnest money) Is GONE. The contract of purchasing home is over. They don't tell you how long this process will take and you will lose all the money you invested in the deal to try to get an approval for a mortgage. This has been the biggest wasted of time and money in my life.
