Bad
Based on 19 reviews
Mothership1.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mothership redefines business shipping. Fast quotes, easy booking, and transparent tracking, starting at only $49 per pallet. Get your instant freight quote and see why businesses trust us to deliver.
Mothership (mothership.com) has 19 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
19 approved reviews, newest moderated first
majorlopez
Good company, will work to resolve issues.
Reply from MothershipOct 16, 2026
Thank you for leaving a review and sharing your feedback with us. We appreciate your support and are glad to hear that you see us improving. Our team is committed to continuously addressing and resolving any issues to ensure the best possible experience.
Bisola A.
If I could give zero stars, I would. I am a receiver and a international company from China made an agreement with mothership to deliver my furniture locally. By the time they were prepared to deliver my goods. I was out of the country, and I informed them that I would not be able to receive it until a week later. The international supplier also informed them that I would be out of the country and unable to accept the goods. To no avail, mothership still sent a driver to my home when I was not there. I informed the driver to take the goods back because I was not there to receive them. As I returned, I reached out to arrange proper delivery and they made the supplier pay them extra to arrange a new delivery, even though they were not supposed to deliver the last time. Now they are constantly raising the price and not being truthful about whether or not a truck will deliver my item. I am an attorney, and I will do everything in my power to report them to the Better Business Bureau and get them shut down.
Reply from MothershipOct 13, 2026
Hi Bisola, Thank you for sharing this, and I'm sorry the delivery turned into such a frustrating experience. I understand how upsetting it is to see the cost change after an attempt you weren't available for. When a carrier attempts delivery and no one is there to receive the freight, a redelivery fee can apply. That said, I'd like to look into your shipment personally and see what we can do. Please email me at [email protected] with your shipping ID or bill of lading, and I'll follow up directly.
Brian H.
Fast service and easy to use system. There are people at Mothership who really care to make sure your shipment works out.
Reply from MothershipOct 5, 2026
Thank you so much for taking the time to share your review! Our team takes great pride in making sure every delivery goes smoothly, so knowing that you feel well cared for truly means a lot to us. Thank you for trusting Mothership with your shipments, we look forward to working with you on the next one!
Erica L.
This place is extremely shady and cannot be trusted. I had 10 pallets to be delivered, I recieved 7 because all the cases that were severely damaged, they re-arranged to be in the center of the pallets hoping I wouldn’t unload everything right away and of course they tried to get out of everything. Then the driver smashed a car, took out two of their doors and didn’t want to leave information.
Reply from MothershipAug 11, 2026
Hi Erica, Thank you for bringing this to our attention. We take lost or damaged freight extremely seriously, and I am very sorry to hear about the distressing experience you described regarding your delivery and the incident with the driver. I want to fully understand what happened here and investigate this thoroughly. However, based on the contact information listed on your review, I don't currently see any communication from the shipper who booked the freight for you about damage or a claim. To help us look into this immediately, could you please provide your shipping ID or send me a copy of the BOL (Bill of Lading)? Please reach email me at [email protected] with this information so I can get to the bottom of this as quickly as possible.
Martin R.
Let me explain first what this company is, besides absolutely horrible. They are basically Uber for freight. The problem here is that when they cannot find a driver to pick up your shipments, they simply do not deliver it. One of my supplier’s freight forwarder used this service without telling us and we are now so deep in the hole, we don’t even know how to get our things. Long story short, they missed a delivery date. When talking to the woman on the phone the second time, she tells me it will be delivered tomorrow. I asked her “can you guarantee that?” and she replies “No. if we don’t find a driver, we do not deliver it and we cannot tell you if or when we will find a driver”. Of all my years dealing with freight and import, this is by far the worst experience I have ever had. This company should just close down because eventually there will be lawsuits.
Reply from MothershipAug 11, 2026
Hi Martin, I am very sorry to hear about the frustration and stress this delayed shipment has caused you. We know how critical timely deliveries are to your operations, and I completely understand why you are upset, especially since you were unaware that your supplier's freight forwarder had routed the shipment through our platform. Mothership operates as a digital freight network that connects shippers with a vast network of independent local carriers. While this model usually allows for highly efficient and flexible shipping, pickups are dependent on driver availability in the area. Because we rely on this independent network, we unfortunately cannot guarantee exact pickup or delivery times until a driver has officially accepted and been dispatched to the load. It sounds like this process was not clearly communicated by the third party who booked the freight, and I apologize if our support team's explanation felt unhelpful during such a stressful moment. We never want to leave a customer in the dark. We would like to look into this specific shipment to see what we can do to help right now. Please reach out to us directly at [email protected] with your shipment details or tracking number. I would like to personally investigate what happened.
Minni L.
Everyone, please avoid using Mothership. It feels like a scam. We had a delivery scheduled for Thursday, and the driver even called that morning to confirm that the shipment would arrive at 2:00 PM. Then, at noon, I suddenly received an email saying the delivery had been rescheduled to Friday. I had already taken the day off from work and hired two workers to help break down the pallets. Who is going to compensate me for those losses? No one from Mothership called to inform me about the change to Friday. Then on Friday, the delivery didn’t happen again. I had to take another day off work, and still no delivery. To this day, no one has called me. I can’t find any way to contact them. Emails go unanswered, and there is no phone support available. There seems to be no responsible person I can reach regarding this issue. I honestly don’t know how this company stays in business. Their handling of customers is completely unacceptable and feels deceptive.
Reply from MothershipJun 2, 2026
Thank you for sharing your feedback. I am truly sorry to hear about the frustration and inconvenience caused by the delivery delays and the disruption to your schedule. We completely understand how critical timely deliveries and reliable communication are for your business. While our automated system is designed to send real-time email updates and keep our tracking page fully updated with the latest carrier information, it is clear that our communication fell short of your expectations in this instance. I would like to personally look into what happened with your shipment and help resolve this for you. Please reach out to me directly with your MS# so I can review your case immediately. My email is [email protected]. I look forward to connecting.
Nick K.
Rebiling for bogus claims ….. they have no power over trucking companies.. They do whatever the trucking companies say …. No backbone to fight for their customers….
Reply from MothershipJun 2, 2026
Update 8/11/26 First, I want to sincerely thank you for your honesty and transparency in your recent Trustpilot review. We genuinely appreciate your feedback, as it helps us understand our customers' experiences and improve our service. I wanted to follow up with you directly regarding the unexpected charge you experienced. After reviewing your shipment, it appears the rebill was applied because the freight class had to be adjusted based on the actual dimensions of the freight. Because the actual heights (80" and 79") were significantly taller than the declared 60" and exceeded 75 inches, XPO Logistics invoked their standard "Item 26 Sec. 2 - 75" Rule." Under this carrier rule, any piece with a height equal to or exceeding 75 inches is adjusted to a billed height of 96 inches. This dimensional correction changed the total cubic feet and lowered the density to 7.356 PCF. Consequently, the carrier legally reclassified the shipment from Class 85 to Class 125. The disputed amount represents the legitimate carrier fee difference between the originally declared 60-inch Class 85 shipment and the actual inspected ~80-inch Class 125 shipment. I understand that surprise adjustments like this are frustrating. I've attached the Inspection certificate for your records so you can review the specific adjustments made by XPO. If you have any other questions or need further clarification, please don't hesitate to reach out. --- Previously response: Hi Nick, I completely understand your frustration. Trust me, we absolutely hate when rebills happen just as much as you do. To provide some context, every carrier on Mothership is strictly required to provide proof for a rebill and a clear explanation of why it occurred, such as a carrier inspection report verifying a discrepancy in weight or dimensions. That said, we always want to stand up for our customers. We have a dedicated team focused on fighting these charges on your behalf. To improve this experience, we also just launched a brand new dispute process designed to provide much better transparency and documentation throughout the review. We would love to get your feedback on this new process and see how we can make things right. Please reach out to me directly ([email protected]) with your MS#, so I can personally investigate your billing adjustments.
Maureen E.
Pricing is not upfront and rebills are common. Mothership does not require carriers to adhere to common service policies and the policies of their carriers are not disclosed upon booking. I booked a shipment from Southern California to Las Vegas which was quoted as 1 day, but not guaranteed. The shipment was not delivered in 1 day even though it reached the local terminal in plenty of time. It was delivered at the very tail end of the delivery window the next day and because they showed up at the receiving location at the end of the window there was some detention time. They billed me for 2 hours at $100 per hour. I asked what the alotted detention time was within my booking and they said 2 hours. I looked up the delivery detail and found that the carrier was only there for one hour and 20 minutes. I disputed the charge and they came back a second time now stating that they were there for the documented hour and 20 minutes, but the charge is $31 per 15 min of detention time. It really feels like they make it up as they go along. They also point to that is the carriers policy and stand behind the carrier even though it was apparently fraudulently billed the first time. The carrier policies are not transparent at the time of booking. A second shipment I booked with them I booked as "guaranteed" service. It was a 4 pallet shipment and they sent a full truck that only had room for one pallet again at the very end of the pickup window so we lost a day and even on that shipment I received a rebill even though the driver was only at the delivery location for 18 minutes.
Reply from MothershipJun 2, 2026
Hi Maureen, Thank you for your feedback. When a shipment requires specialized handling (like deliveries to a tradeshow or event space), those specific accessorial services must be included at the time of booking. Because LTL carriers have strict detention rules regarding driver wait times, providing these details upfront is the best way to avoid unexpected fees. That said, you made a great point about how our system handles this. I have submitted a ticket to our product team to improve transparency around these carrier-specific requirements. Your feedback truly helps us improve the platform, so thank you for bringing it to our attention. I would love the chance to earn your trust back. When you are ready for your next shipment, please reach out to me directly. I will personally assist with your booking to ensure everything is perfectly configured in your dashboard.
