Excellent
Based on 593 reviews
MotoCMS4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MotoCMS is one of the leaders in building website templates for niche businesses. The company provides its customers with own content management system and free 24/7 professional support. The website collection contains 2500+ made-up themes for any kind of online business, including blogs, e-stores, landing pages etc. MotoCMS is the best way for non-professionals to build and manage an innovative website without getting involved into code, as well as for professional web developers to save their time and money with exclusive discount plans.
MotoCMS (motocms.com) has 593 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 7 reviews with 1 star · Clear filters
Holger B.
Technische Hilfe nur gegen Bezahlung, der Kundendienst ist unangenehm, unfreundlich und inkompetent.
Reply from MotoCMSAug 25, 2026
Hallo Holger. Könntest du dich bitte an unser Support-Team wenden und uns genauere Informationen zu deinem Problem geben, damit wir dir weiterhelfen können? Wir würden uns freuen, wenn du uns deine konkreten Erfahrungen schilderst und uns konkrete Details mitteilst, die uns bei der Lösung des Problems unterstützen.
Torres M.
In 2024 I paid Motocms to migrate 3 very simple sites to hostpapa. Only one of the sites was working and in a very strange location. But it worked. The other two were nested inside this domain. Very confusing. For the last year and half these websites have been down (!).Motocms doesn’t have a live chat like every other service out there so I had to submit yet another ticket. It's just very hard to speak to someone; the replies are always very defensive and not owning their mistakes. The reply I got was I should have updated the A record. Well I provided them with ALL the logins and the A record is actually updated. Bizarre. Just make things work. Really frustrating. Still no answer even called them on their phone. Says everybody is busy. Nightmare.
Reply from MotoCMSAug 28, 2025
We checked our conversations with you in our ticket system and all responses were given within 6 hours since receiving your messages. MotoCMS support team has transferred your websites' MotoCMS software (themes and websites admin panels) from one server to another. However, in order to see it working, domains should be pointed to the new server. Your sites were down because the domains were not pointed to your new servers which is not a part of our responsibility - your domain is provided by your domain registrar, your hosting (server) is provided by your hosting provider. We did our job of transferring MotoCMS software, but you're giving us a bad mark for the things that do not depend on us, the things you don't pay us for, and the things that we have never guaranteed to be provided by us. Do you really think it is fair? If you want your sites to be published - let's get it done! Just ask your hosting provider to assist you pointing your domains to your server and let us know once it's done, so our specialists will check MotoCMS scripts to be transferred correctly and websites work smoothly on the new server. It's that easy if each side does its job!
Alin
Il n'y a plus de maintenance pour MotoCMS 3. J'ai eu beaucoup de problèmes avec leur version STORE et j'ai passé énormément de temps avec le support, sans aucun résultat. Perte de temps, perte d'argent et décrédibilisation devant mon client. N'achetez pas ce produit.
Reply from MotoCMSApr 24, 2024
Unfortunately, we have to disagree with you, Alin. Support is provided for MotoCMS products in full volume, our support team works every business day to deliver the best possible solutions to our customers, answer all questions and fix all issues. If your certain case wasn't investigated thoroughly, please email Director of MotoCMS Customer Care - [email protected] or create another ticket at https://support.motocms.com We are always happy to provide superior support to each and every customer of ours!
Alexander O.
MotoCMS seems like a good and trustworthy company until they need to refund you on a service you paid for and cancelled immediately. Since 17th July, I have been going back and forth in a disgraceful message loop being orchestrated by MotoCMS. They have NOT refunded me till date. Be careful with this company.
Reply from MotoCMSAug 28, 2020
August, 20: First of all, please take our apologies this process takes so long, Alexander. We do not even try to refuse the refund request of yours. We completely understand some services or products can be not useful or needed for ones. So we're open to give you a refund and we forwarded your refund request within 24 hours since receiving a confirmation from you. Unfortunately, your payment on PayPal has some error in it that prevents us from making any actions. Currently, we are working with PayPal to resolve this issue but they are extremely slow to take action and manual verification of PayPal supervisors in many cases take weeks to complete and we are forced to go through many of them. We are really sorry PayPal representatives do not have official ticket response time like ours (6 hours) and it takes so long. However, we won't give up and we'll do all we can to have that resolved in the shortest possible terms. Once PayPal finally manages to resolve this issue we will happily provide you with refund you have requested (as the refund request has already been submitted to PayPal and we're just waiting for their resolution). Sorry for any possible inconvenience. We assure you that your request will be fulfilled once PayPal gets the things done on their end! Update on August, 27: Thank you for the review about our services. Each review helps us to provide better services to each of our clients. Today we're happy to inform you that PayPal representatives managed to resolve the issue with the refund and it should be delivered to your PayPal account. Please check it. As you can see in the related ticket in our helpdesk (ticket system) and in this short description of the situation, we really did our best to have it resolved in the shortest possible terms, we tried to cooperate with PayPal to provide you with a refund and we succeeded in this. In such circumstances, we guess that your rating given to our support shouldn't be just one star. Hope you'll change your opinion about us! Anyway, please accept our sincere apologies for such a delay receiving your refund.
Travis
Its been 4 weeks of communication. Ive demand full refund. Total inconvenience. Before you plan to use their services read the Terms of Use throughly.
Reply from MotoCMSMay 11, 2020
Thank you for sharing your experience. As we can see from current communication with our support team we managed to narrow down the source of the issue to the Godaddy hosting plan that was provided to you by Godaddy. With a switch from WordPress account, to a regular hosting account we can help you resolve the issues you have faced. We are willing to do everything we can from our side to resolve the issue that has happened with Godaddy WordPress hosting plan restrictions.
Peter C.
pushing the product that is absolutely no use and not my ability to make it work” I have purchased a template that needs IT knowledge to assemble, whereas I can have the best result from another provider .and the person argue of no refund, is a scam company.
Reply from MotoCMSSep 24, 2018
We are really sorry to hear about your experience. But most likely some misunderstanding has happened and we would like to inform you that MotoCMS templates do not require any IT knowledge to set up and it have extremely easy to work drag and drop control panel. Our support team will be happy to set your template up for you If you have faced any issues during it's setup, so you can get to MotoCMS control panel straight away.
Reidar
You would expect a marvel product for that price. It's buggy and support team are not very helpful at all. This is my first and unique product purchase. Wordpress is way better.
Reply from MotoCMSApr 21, 2017
We are sorry to hear about your experience. Most of errors that appear with MotoCMS templates are caused by incorrect hosting settings or some damage to template files during template transfer. As each and every hosting provider is unique we always require access to client's server to help with errors that appeared due to hosting side settings or due to damaged template's files (each template has over 2000 files, if any of these got damaged, you will experience issues while working with the template). Would you provide mechanic an access to your car engine if it does not work? We are willing to help you with the problem you faced but we can do it much faster if you provide us with access details to your server so we can test all the aspects of your hosting and determine exact reason for the error, that has appeared. Our manager Max Rhodes is always ready to provide you with the best possible solution, he can be reached at [email protected]
