MotoPressReviews of motopress.com

Reply from MotoPressOct 19, 2022

Dear Süleyman, thank you for your feedback, it is much appreciated. We have checked your correspondence with our technical support representatives and found out that your initial request related to the purchased Booklium theme appeared to be a matter of custom changes, which is not included in our basic support. Nevertheless, our support agents were ready to review your request as a custom order. We would like to highlight that the theme functions as per the live demo and matches its description on the preview page, so there are no issues with the product appearance or functionality. As for the refund request, kindly refer to the recent response in ticket #53585, feel free to reply to it to proceed further

Reply from MotoPressSep 6, 2022

Dear Cathryn, Thank you for your feedback. We have been trying to reach you via email since Friday, September 2nd. Unfortunately, we have not received any response from you when the website back-end was blocked for our IP address. The new credentials provided by you in the new ticket #52666 on Monday, September 5th, allowed us to log in and check your configuration. Kindly check our latest email from Monday, September 5th in the ticket #52666 with directions on how to resolve the issue. Best regards, MotoPress Support Team

Reply from MotoPressJul 26, 2022

Hi Jeremy, Thanks for your feedback, however, the Hotel Booking plugin is claimed to be compatible with all WordPress themes. It means it should support all the capabilities described on the product page or documentation. So we have asked you to describe the difficulties that you have faced but we did not get any information from you. If we verify the plugin is not compatible or conflicts with a specific theme we do submit a refund and enhance the plugin if the issue is on our side indeed. That was the question you asked in chat though you did not provide any details about the conflict or error message in your support request.

Reply from MotoPressApr 20, 2022

Thank you for your feedback. We are sorry you have such an experience however we may only guarantee that our products perform all the functionality that is described in the documentation. As for the custom functionality so our team does not offer advanced customization orders at the moment. Though we do our best to provide assistance with style and layout customizations that may require overriding templates of the plugin. Feel free to contact us if you have any additional questions.

Reply from MotoPressSep 7, 2021

Hello Jason! Looks like there has been a misunderstanding, as the Hotel Booing plugin automatically blocks out booked dates in the calendar, you may see it on the following example page: https://hbdemo.getmotopress.com/uf1bltsa8ghpxz6/accommodation/stunning-beachfront-villa-azul-celeste/ If this does not happen on your website, kindly contact our support team for further assistance at: https://support.motopress.com/hc/en-us/requests/new Best regards, MotoPress team

Reply from MotoPressJul 21, 2021

Dear Lana, We are extremely sorry that you have faced such a negative experience with the purchased Hotel Booking plugin and while communicating with our technical support department. We have investigated the whole correspondence in ticket #40421 and must admit that your use case is quite specific. From technical prospective, there is a simple logic in how bookings are assigned to accommodations within a single accommodation type - a booking is assigned to the first accommodation available for selected dates. The plugin "does not consider" assigning a booking to the accommodation with the least gaps between booked and available dates in favor of potentially larger stays, as neither administrator, nor the plugin knows whether those larger stays are going to happen. It took some time for the agent, who was working on your request, to understand what you were trying to achieve, therefore there was a delay in provided solution/workaround indeed. For now the only option would be assigning existing bookings from one accommodation to another via dashboard in order to allow longer stays for other accommodations, unfortunately. As for the refund request, we have a strict refund policy due to selling non-tangible irrevocable products, however, refunds are still can be issued in some cases: in case purchased product does not match its description or was not downloaded. Unfortunately, no refunds are issued outside of the 30-days money-back guarantee period. It happened that there were no inquiries from you during 30 days after the purchase at all, so we are afraid we are unable to satisfy your refund request. It is sad that you feel cheated, as we always strive for our Customers' satisfaction and we would never treat you in this way. Thank you in advance for comprehension. Best regards, MotoPress Team

Reply from MotoPressMar 23, 2021

Hello Masroor, I regret that you have faced a negative experience while visiting our 24/7 live chat. Please note that we do not provide technical support via chat, as it is used to provide assistance with pre-sales concerns only in order to make sure you choose the suitable product. We do provide technical support via Help Desk at: https://support.motopress.com/hc/en-us and our website Forum at: https://motopress.com/forums/forum/wordpress/ . It should be mentioned that the response time depends on the tickets load in our system, however, we always strive for our Customers satisfaction, therefore doing our best to respond as quickly as it is possible. Your ticket #36746 has been replied already, kindly check a response from one of our technical support agents. Best regards, Steve Collins MotoPress team