DC
Parts arrive damaged and did not receive in time
Purchased a monitor stand and additional mount to ensure the installation could be completed before the week ended. Was charged additional shipping although everything came in one box. The additional mount arrived damaged from the factory, it was damaged before shipping, taped up and sent anyway. Was told that the new replacement would arrive by Friday (not sure why as FedEx had it scheduled for Monday the whole time). Of course, the parts did not arrive until after the weekend on Monday. I had to find another option to get everything ready before the part arrived and am now stuck with a stand and hardware I will not use. Reviewing the return policy shows that it will cost me money to return anything. Never received a response to my last email.
Reply from MountMyMonitor.comDec 16, 2024
Good Day to you DC, We are sorry that your order did not go smooth; you will see our reviews show this is not a normal occurrence. Once you notified us of the damaged mounting base, we contacted the manufacturers warehouse to ship a replacement, which they did ship quickly. The replaced was going to go by ground shipping so we upgraded the shipping to 2nd day and paid more for the shipping than the profit we made in the sale of your mount as we want to make sure our customer satisfaction comes before making a profit. We could not control that FedEx did not deliver in the 2 days we paid for. We certainly can process a return of your order as we told you we could but you never requested a return. Should you choose to use us in the future we would offer you free shipping on your next order.