Average
Based on 307 reviews
MOVESEA3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MOVESEA.Best products for your outdoor and water activities.In our catalogue you will find different types of underwater scooters, underwater drones, dive systems, accessories for surfing, electric bikes, power stations and much more.
MOVESEA (move-sea.com) has 307 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
307 approved reviews, newest moderated first
Erdem
Bought a kayak motor that wasn't available in any other suppliers. It got shipped from Spain and arrived within a week in perfect condition.
Reply from MOVESEAOct 4, 2024
Thank you for your review, Erdem! We're thrilled you had a great experience. Enjoy!
Jean
The company had the exact item I was looking for at a great price; description and picture are accurate; did have to make a call - customer service excellent!
Reply from MOVESEAOct 4, 2024
Thank you for your kind feedback, Jean! We appreciate your support!
p F.
Placed order 19 September told delivery would be before 30th September. No despatch email mail and it's 30th September!!. NO REPLY TO ANY OF MY E MAILS. Order #UK12241221
Udruga O.
I strongly advise AGAINST purchasing from MoveSea. From day one, the drone I bought for critical maritime research was faulty. Despite sending it back multiple times for repairs over nearly three years, it continued to break down after minimal use. Even following every maintenance instruction, the drone failed repeatedly, including right after so-called repairs. This level of unreliability is completely unacceptable, especially for such an expensive piece of equipment. What’s worse is the company’s complete lack of accountability. Instead of owning up to the fact that they sold a defective product, they consistently deflected responsibility and refused to offer any real solutions. For the amount of money I spent, I expected far better quality and support. This experience has been nothing but frustrating and time-consuming, and I wouldn’t recommend this company to anyone who expects dependable equipment or decent customer service.
Martin J.
ACHTUNG!! Auch bei mir im August 2024, hatte einen Wingfoilmast über € 448,- bestellt und bezahlt. Ware nicht erhalten und auch keine konkreten Antworten auf meine Mails. Habe nur eine Nachricht erhalten dass das Produkt nicht lieferbar wäre. Aber bis dato keine Rückzahlung erhalten. Scheint eine Fake-Firma zu sein die Kunden nur abzockt!! Werde jetzt versuchen auf rechtlichen Weg eine Lösung zu erhalten.
Emily C.
Very disappointed, I placed an order on September 8th. No sign of my order, no updates and have tried to contact the company three times now. I head away next week and am now unsure if I will receive my order in time, or at all at this rate. I see some positive reviews on here so I still have some hope my item might arrive but the experience so far is very disappointing.
Reply from MOVESEASep 25, 2024
Dear Emily, We sincerely apologize for the unexpected delay in processing your order. We strive to provide timely service, but as we manage a large range of products with live stock, unforeseen issues can occasionally arise. Unfortunately, due to these circumstances, we were unable to deliver your order on time. To avoid further inconvenience, we made the decision to cancel and refund your order. You should have already received a confirmation of the cancellation and refund via email. We understand how disappointing this experience has been, especially with your upcoming plans. Please know that this is not reflective of the service we aim to provide, and we are taking steps to prevent similar issues in the future. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best regards.
Simon H.
chased following the estimated delivery being way exceeded, to be (eventually) advised the item will be shipped.... an email then to say that i have had a refund coming as the item is unavailable. don't waste time with this crowd.
Reply from MOVESEASep 20, 2024
Dear Simon, Thank you for your feedback. We apologize for the inconvenience with your order. We refunded your payment as soon as we learned the item was unavailable, as we believed this was the best solution. We strive to provide great service and regret that we fell short this time. If you need further assistance, please feel free to reach out. Best regards. Movesea Team.
Edd
Ordered a product 22nd July with estimated delivery date of 2nd August, it’s now 19th September and still no sign of my item. I’ve requested cancellation and refund but now they’re just ignoring me. I can only assume the above reviews are bots and this is a scam site. Confusing that they have time to respond to these public reviews but they won’t reply to my emails. Avoid at all costs, unfortunately!
Reply from MOVESEASep 25, 2024
Dear Edd, We sincerely apologize for the inconvenience and frustration you've experienced. We understand how upsetting this situation has been, especially given the extended wait time. Please rest assured that your order was indeed canceled, and the refund was processed on September 19th. We are committed to resolving any issues our customers face and apologize if our communication has fallen short. We are working to improve our response times and service to avoid situations like this in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards.
