Average
Based on 163 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Move Matcher is your spot for comparing, booking, and contacting moving companies for your upcoming move. We work with hundreds of moving companies nationwide and they're all in one simple place for you. Simply get a free quote by entering your moving address and we'll curate a list of movers for you to contact via phone or email. Get My Free Quote
Move Matcher (movematcher.com) has 163 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
Showing 8 reviews with 3 stars · Clear filters
Judd
The company I hired for the first part of the move cancelled because it was lightly drizzling. I guess they didn't want to melt. That was ridiculous. I am not sure they understand how moving works if they think you can just postpone the day of the move.
Nathan T.
Only 1 out of the 5 movers I selected reached out to provide a quote. Loved the fellow who I spoke with but I was hoping for more than 1 option so I could shop around a bit. I thought that was the purpose of using a tool like this. Either way, I'm most likely going with the company that contacted me but I'd have liked more to consider.
James C.
Emailed Tuesday AM for move Friday. Was told I could not be helped because 3 business days are required which makes no sense. Tues/Wed/Thurs are 3 business days. Or Wed/Thurs/Fri? Still got a list of contacts which did help, but I'm not sure why the person said they couldn't do whatever they're supposed to do in addition.
Reply from Move MatcherApr 7, 2021
Good morning, James and thanks for your feedback. I'll email you this note as well. Based on hundreds of Coach residents we've serviced in the past year, our data tells us that residents with a move within a 3-day period from using Move Matcher to search for movers are most successful in booking their mover when contacting them directly from the Quote Results Page, rather than through Coach. The Move Matcher Coach, the moving companies, and the resident often are unable to communicate with one another fast enough during a 3-day period to book the mover at the price and time slot preferred by resident and available for mover. Movers are also most often booked in advance for Fridays and Saturdays especially at the end and beginning of every month. We do hope you found Move Matcher useful in researching, and ideally also booking your mover and we appreciate your feedback. -- Gratefully, Dave O., CEO, Move Matcher
Bella
The online estimates provided by companies do not a actually return a soft estimate; instead, you have to speak with them by phone and/or s heckle an in home appointment for an estimate. It’s understandable an in person estimate is likely more close to accurate; still, not even having a soft estimate or revealing hourly rates (in some cases) or special fees doesn’t really lend its self toward helping consumers. Instead, the businesses are at a greater advantage. It’s difficult to determine if the site is heated more toward offering consumers assistance in selecting services or companies or if it functions more as a hub for businesses to promote themselves with limited transparency. I’m not sure the site offers much balance.
Reply from Move MatcherMar 22, 2021
Hi, Bella. We are grateful for your thorough feedback! The website and the specific elements we display on your Quote Results Page are in fact intended to provide not only transparency but MORE transparency than other sites - without forcing you to compromise your personally identifiable information (PII) - until you are ready to contact movers. In some cities or for certain move types we can sometimes display less information than we'd like, due to limited mover network or movers' preferences. That said we strive make Move Matcher a one-stop shop for you to scan and select a mover or several movers you're comfortable connecting with to get final estimates for your specific move details. Thanks again for the feedback...we have work to do, and we're on it! -- Dave O., CEO, Move Matcher
Terry C.
they use to many brokers which i want to cut out the middleman and deal with carriers directly.
Reply from Move MatcherMar 15, 2021
Good morning, Terry - I just sent you an email to confirm which movers you were concerned are brokers. We go out of our way to keep as few, if any, brokers on our platform as possible for the exact reason you stated. Please be so kind as to follow up with us via email. Gratefully, Dave O., CEO, Move Matcher
Marilou R.
its a little early for a review since we havent picked anyone yet, but we were hoping for a human, not a computer (we're older)....
Reply from Move MatcherSep 16, 2020
Marilou - We have humans! We will have our Mover Coach (Patti G.) reach out to you momentarily. We're here to help and happy to.- Dave O., president, Move Matcher
None
Move Matcher was easy to operate and helpful for finding small businesses in my area with reasonable moving prices. Unfortunately, none of them answered my email request or calls inquiring about moving (reached out a couple times over a 2 day period) and I ended up finding a company outside Move Matcher Service. Nothing wrong with the Move Matcher service, but if the companies don't respond it's not much help.
Reply from Move MatcherAug 17, 2020
Good morning, Tabatha - We're sorry to hear than none of the movers followed up with you! We offer a Mover Coach option now which we will follow up with you about via email. Our Mover Coaches are real people who can help stay on top of mover follow up on your behalf. Thanks for your review and we look forward to helping you in any way we can from here. -- Dave O., president, Move Matcher
elaine
You dont collect enough information for any mover to determine if they can handle the move eg what floor, walk up or elevator, other things in home but not covered by how many bedrooms. So I will just have to weed them out myself.
Reply from Move MatcherAug 16, 2020
Thank you for your feedback, Elaine. We are happy to further assist you with getting more move details and tighter estimates through our free Mover Coach service. -- Dave O., president, Move Matcher
