MoveSafe RelocationReviews of movesaferelocation.com

Reply from MoveSafe RelocationAug 24, 2026

Thank you for your review, Richard!

Reply from MoveSafe RelocationAug 24, 2026

Thank you for your review, Robin! We are so happy to hear you feel this way about MoveSafe!

Reply from MoveSafe RelocationAug 17, 2026

We’re sorry to hear that your initial interaction with our team did not meet the level of professionalism and courtesy we expect from our representatives. We understand that moving can already be a stressful process, and we want customers to feel comfortable asking questions and getting clear information before making any decisions. We take feedback regarding our customer service seriously and will use your comments as an opportunity to review what occurred. We appreciate you bringing this to our attention and regret that your first impression of MoveSafe was a negative one.

Reply from MoveSafe RelocationAug 12, 2026

Talia, We personally spoke with your husband at the end of the day on Monday. It was explained to him why the cost of his move increased, he understood. Just as if you were to change a flight to a different date during a busy time of the year and add checked bags. It's the same concept. He was advised that there were at least 20 people in front of him in line to be refunded. We let him know we would do our absolute best to expedite his refund. There was not a specific timeline given. You wrote another 1 star review in less than 48 hours after that conversation. Had the refund been processed on Monday, you still would not see it reflected in your account because of bank and merchant processing delays. It always takes multiple business days to show in the account after a refund is processed. If you have questions on where your refund is at in process, you can reach out to us directly.

Reply from MoveSafe RelocationAug 12, 2026

Mark, can you please confirm your job number? We aren't able to find a job associated with the information given here. This will help us locate your file and try to resolve this with you directly. We’re sorry to hear that you were dissatisfied with your experience. We understand how concerning it would be to see a significant difference between the initial estimate and the charges presented on moving day. We do want to clarify that MoveSafe is a moving broker, and our estimates are based on the inventory and services provided to us during the booking process. The carrier completing the move is responsible for physically loading the shipment and verifying the actual volume and services required. If the actual inventory or space needed differs from what was estimated, the carrier may need to adjust the charges accordingly. We also take your comments regarding the alleged pressure and accusations seriously. That is not the type of experience we want any customer to have. We would appreciate the opportunity to review the inventory, estimate, and communications associated with your move to better understand what occurred. Please contact our customer resolution team directly so we can review your file and address your concerns.

Reply from MoveSafe RelocationAug 12, 2026

We’re sorry to hear that you were dissatisfied with your experience. We understand how frustrating it can be when the price changes after booking, particularly when you believed the inventory had already been fully communicated. Our estimates are based on the inventory and services provided at the time of booking. Items added to the shipment or differences between the estimated and actual inventory can affect the amount of space required and the carrier’s final charges. The carrier completing the move is responsible for verifying the shipment and determining the space and services necessary on moving day. We also want to clarify that MoveSafe is a moving broker, while the carrier is responsible for the physical transportation and loading of the shipment. We take concerns regarding communication and pricing seriously and would be happy to review the inventory, photos, and communications associated with your move to better understand what occurred. Please reach out to our customer resolution team so we can review your file and address your concerns directly.

Reply from MoveSafe RelocationAug 10, 2026

Thank you for your feedback. While we're sorry to hear that your move was canceled due to your layoff, we appreciate you taking the time to share your experience with our team. We're glad to know you found our representative helpful and that the quote process met your expectations. We wish you all the best during this transition and hope that when the time is right, we'll have the opportunity to assist you with your move in the future. Take care, and thank you for considering MoveSafe Relocation.

Reply from MoveSafe RelocationAug 10, 2026

Thank you for taking the time to share your feedback. We're very sorry to hear that your move did not meet your expectations. We understand how frustrating it can be to experience unexpected costs, communication issues, and damage to your belongings. Providing clear communication and quality service is important to us, and we're disappointed to learn that this was not your experience. We'd appreciate the opportunity to review your move and better understand what occurred. Please contact our customer support team with your job number and contact information so we can investigate your concerns, including the pricing, delivery process, and reported damages. We value your feedback and hope to have the chance to address these issues directly.