Average
Based on 118 reviews
Moving Nation3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Only a small percentage of moving companies possess the proper interstate and federal authority to be designated as a National Moving Company. Moving Nation is now recognized as the model company within the long distance industry. Part of our success is due to our unique route management approach. We schedule and deliver hundreds of moves each month all over the country. Moving Nation implements proprietary software developed by the owners using advanced algorithms to precisely calculate all current and future moves. Our high tech automation does most of the logistical heavy lifting. Moving Nation has developed a dispatch infrastructure that allows us to perform your move seamlessly from point A to B, no matter the distance or size of your move.
Moving Nation (moving-nation.com) has 118 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
118 approved reviews, newest moderated first
Gayathri S.
We had terrible experience. They keep postpone the pickup and drop off dates.We expected to receive our luggage in 3 days as Per the agreement, but we may receive in more than ten days after the pickup. Do not rush to accept any agreement without reading. We are not happy with these movers had difficulty time in new apartment with two small kids with no lauggage. Horrible ... no commitment. Not sure our lauggage is safe yet
Elizabeth C.
A losing combination of incompetent and dishonest. The positive reviews are plants-several are identical if you take a brief look thru them. We are ex-military and have experienced many moves. Avoid this company, initial seemingly good price will rapidly escalate and exceed cost of more established companies. For accurate inventory, we walked through our house with one of their employees who took notes, videos, photos, gave a written “not-to-exceed” of 3000 cubic feet, and a verbal estimate of 2500. On moving day, our estimated cubic footage increased to 3400. In addition, we were told our wine could not be moved, despite their employee having photographed it and describing how it would be packed. Problems upon delivery with poor communication, two of the locally-hired movers quit midday after a dispute with Moving Nation. Not much different from a broker, which they claim will “ruin your life”, as many of the people involved were not employees but contractors. Customer service is filled with disagreeable characters, who after admitting they made mistakes, rudely told me they had gone “above and beyond” with our move by doing what they initially agreed to do. In addition, it was difficult to find a third party company to insure your goods as Moving Nation is not established enough. Avoid at all costs.
VMirfin
The only reason I ended up deciding to use Moving Nation was that the sales manager gave me a really attractive deal when I told him about their competitor’s prices. While the cost was lower, I think the quality of service that Moving Nation gave me was possibly higher than I would have got from the other companies. Specifically, they were prompt with their loading and unloading and did the whole job without getting dings on either my walls or my stuff. I think that’s a great achievement. Will use again.
Mariann B.
This is a company that deserves an award for how well they do their job. The good movers aside, the customer service and admin team is as professional as you would expect in a large multinational corporation – always prompt with their answers, tell you if they don’t know something but make sure that they find the info for you later. I have had some testy exchanges with other moving companies but I don’t think Moving Nation ever manages to make customers angry. I recommend this company highly.
Geordie
The last time I used a moving company, I had such a terrible experience that I almost swore that I would never use movers again. A recent injury forced me to break my rule but now I am glad I did because Moving Nation is the polar opposite of what I thought all moving companies were like. Each person on their team is professional, polite, well-informed and qualified for the job they do. My 2-bedroom house was moved and I did not even have to lift a finger… which is a good thing since I am recovering from a broken hand.
Andrus
We decided to use Moving Nation for our move pretty much on the same day we first spoke to them to get a quote. While the other companies were vague and even evasive about how they calculated the final cost, the sales manager for Moving Nation was open and told us all we wanted to know. Basically, they are a high-quality premium service and will work well for anyone who prefers good service to just the cheapest deal. I think their competitors can learn a lot from them.
Jennifer
Do NOT use this company! You will be sorry if you try to cancel. My husband called for a quote and talked to Trent. He provided my husband a quote. When my husband advised Trent we wanted to get other quotes and discuss our options, Trent convinced my husband that we could hold the date/ time and price by placing a deposit. Trent continuously said “don’t worry, you have 7 days to cancel”. Based on Trent’s explanation, my husband made a deposit payment. Later, we received and reviewed the inventory email and discovered that many items were missing from the quote. After reading other reviews, we became concerned and uncomfortable with allowing this company to handle our property. We decided to cancel. One business day (2 calendar days) later, my husband emailed Moving Nation to cancel, following the process required by the company. We received a cancellation confirmation email but no information about a refund. My husband called to ask about a refund and was transferred to a supervisor named John who advised we had missed the cancellation period. My husband told the John that Trent said we had 7 days to cancel and it had only been 2 days. John advised their policy is that cancellation must occur more than 7 days before the move date. This information was not shared during the call with Trent and, in fact, that initial call was less than 7 days before the move. Therefore, Trent should have advised we could NOT cancel at all without losing our deposit. When my husband questioned this, the supervisor began to scream and curse. Losing a deposit is bad but handing our property over to this company could have been far worse. Clearly, they don’t stand by their word and are out to make a sale in any means possible. Do yourself a favor, save yourself a huge hassle and keep your money safe by staying far away from Moving Nation!!!! They’re getting 1 star because there’s option to give ZERO.
Nguyet
This is a company that deserves an award for how well they do their job. The good movers aside, the customer service and admin team is as professional as you would expect in a large multinational corporation – always prompt with their answers, tell you if they don’t know something but make sure that they find the info for you later. I have had some testy exchanges with other moving companies but I don’t think Moving Nation ever manages to make customers angry. I recommend this company highly.
