movingapt.comReviews of movingapt.com

I used Moving APT company. I will never use this Moving APT, and I don’t recommend to anyone. It was friendly initially as soon as we agreed then price went up. I was moving from Michigan to California. Took 50% deposit and they hire worse Moon Moving Service. They ask for other 25% charge just load the boxes in the truck. The driver didn’t speak English so it was difficult to communicate so he gave me phone for his boss, and he will talk to me after I gave him 25% of moving cash or check and they don’t accept credit card. The truck driver didn’t have any way to secure my goods in the truck. He was blaming his company for not providing the required tie down net or rope. My neighbor had few ropes that he gave to driver. Delivery was late for three days (it took 13 days instead of 10 days they promise) he will not deliver until all remaining money in cash he receives. I paid the cash. He unloads the boxes and goods were damage, boxes were open and broken. 30% boxes were missing. I asked him and he didn’t have any answer. He pretends not to speak English. I was about to call police, but I was not able to stop him. I call their company next day and they told me they will, cover my damage and missing goods. He called claim company to send me the claim form. I filled out claim form & I send the claim company all the required documents and damage goods pictures. The claim company is finding excuse that damage goods pictures file is very big therefore it cannot add into their form. We call customer service that we cannot load all the pictures file, so he asked us to send via email. We did and few days after he called and said that they are not allowed to download the attached file. He asked us to mail all the documents and pictures, and we did mail the documents and pictures. Again, few days later he said he didn’t receive our mail. We send certified mail, and we didn’t get their response yet. They all liars and not trusted able moving and claim company. They don’t answer the phone and never return my phone. IO left the message that I am going to call better Business Bureau and complain about moving and claim company.

This review involves two moving companies working together to defraud a customer. Moving APT (Miami, FL) and Best Choice Moving Services (Raleigh, NC). After some 10 + moves over 60 years my wife (who has dementia and Parkinson’s) and I at age 80+, contract with a 3rd party mover (Moving APT Inc - Miami, FL) in May 2025. I did not believe their negative reviews. I only looked at the positive ones. Big mistake, their job was simply to pack and move household goods from VA to MO. (800 Miles). We live in a one bedroom one living room apartment (no kitchen). Due to our health we requested a turn key move. We paid Moving Apt $3,800 up front with credit cards. They, not me, hire a carrier named Best Choice Moving Services (Raleigh, NC). The carrier arrives at 10PM on 24 May. Immediately driver gave me a blank Bill of Lading which I refused to sign. Driver said no packing and moving without signing. Agreed to sign if the same quoted dollar amount $3,800 and a 29 May delivery date were kept. He said of course. After packing and wrapping some of the goods he demanded $2862.68 in cash before he would load the goods. He now completes the Bill of Lading showing $9,400 as the new total. A $5,600 increase and he states he has 21 days to deliver the goods. This far exceeded the 29 May date agreed upon by Moving APT Inc. Driver took the cash and then said he must unload the current partial load going to New York in a warehouse. I told him to load boxes and furniture into the current available space. He refused to load the truck. I said take one piece of furniture and load it, he refused again. At that time I cancelled the job with him and informed Moving APT Inc. that I was cancelling due to non-performance. Driver would not give back cash and he did not address the damage he had done to the four apartment walls. I have to pay an additional $900 to the lessor. He departed with the cash. I rented a Penske truck the next day, loaded it and transported goods to final destination. I requested Moving APT refund money and they refused. They said Best Choice Moving Services LLC had already delivered the goods and were paid. I said Best Choice Moving Services did not move any goods. Moving APT requested info on Penske truck I rented for $2,800 which I emailed to them. Shortly after, I receive a call from Best Choice Moving Services requesting info on truck I had rented. I asked for refund of cash payment and they refused. Said they were filing with insurance company and they would subtract their time and material costs from any refund. I could expect a 90 day delay. Both companies failed to do what they were paid to do and that was pack, move and unload our household goods. I paid both moving companies over $6,600 to move our goods and an additional $2,800 to rent a Penske truck all totaling $9,400. Both companies took the money without completing the job and tried telling me they had already delivered the goods.

Worst scammers on the market. The company they referred to us, kept postponing our moving date, and finally we waited on moving day & night with not even a call to cancel. Was told the movers were still at a house where they had to move an entire upstairs of furniture that was not on “the list.” Next day, we had the same scam pulled on us for an extra $1200.00 in added cost. We’ve given Andrew and his Supervisor at Moving APT over five weeks to look into what appears to be a systemic problem of “losing page(s) off the original list,” and not considering what the customer provided as the actual list of belongings. They undercut the market to take your business, and then upcharge without any factual data. You will hear things such as: 1)You must sign up today to get a discount. 2)Prices will skyrocket next week. 3)We can move your items, reducing the wait on the timeline if this is done verbally over the telephone. When we arrived at our new destination, the movers held our belongings hostage. Ready to take the truck with our items, if we didn’t surrender the extra cash on the spot. No credit cards. They warned us, we will get fired if the Broker knows we are cutting you this special price to avoid their take. Moving A.P.T. is fully aware, and doing nothing about it. Please be warned, and sign us off as regrettably unsatisfied. Kirk & Jane

MovingAPT did a great job at the sales portion. They communicated well and constantly until I signed the agreement. There was a 3 day window for pickup & delivery, I was told the week before I would get a call to tell me when the pick up would be scheduled. Turns out that call was just a confirmation of what I was packing. They would call me the day before to tell me when they were coming. Except I didn't get a call until I called 3 times and that was to tell me they still didn't know when they were coming and would call me in the next day or two. Fast forward to delivery. It's been over a week since my stuff was picked up. I still dont have it. And trying to get ahold of anyone between Moving APT and the actual transporter is impossible. I've been calling multiple times every day and can only get someone on the phone if I use a fresh number they don't recognize. Awesome customer service. Where is my stuff??

They were brokers, not the actual movers, and once they had my money, they were out of contact, and never returned any calls or texts. The moving company they gave the job to, Eazy Movers out of Miami, was terrible, showing up late for pickup, communication/language issues, and not accepting my 1/2 payment by credit card at pickup. Then they failed to show up on the promised delivery date, or the 2nd promised delivery date. After that, they showed up on Super Bowl Sunday, and refused to unload my stuff without payment in cash/money order, which I was not told, and unable to do anything about on a Sunday. They finally came on Wed Feb 12 and took over 6 hours to unload, after I spent 8 days in an empty place with nothing, and was forced to pay over $1K more than my initial estimate, including a redeliver fee. Neither Moving APT or Eazy Movers have called me back since, in spite of several attempts to reach them. I don't know who these people are posting 5 star reviews, I don't believe any of it, suspect they are phony reviews posted to keep their rating higher. DO NOT USE this company!