Bad
Based on 328 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
National appliance service franchise network, headquartered in Waco. Information on locations, services, franchising, and employment. Features online repair manuals.
Mr. Appliance (mrappliance.com) has 328 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
328 approved reviews, newest moderated first
Lino M.
Well I just paid $275 for someone to put air in my flat tire. Dryer is dead they came in pressed the reset button, now dryer is dead again, i pressed the reset button, nothing fixed and just a waist of my time i should have bought a new dryer a disaster to the appliance repair industry I will never do a repair again.
Sam B.
12 months and 18 days ago Mr. Appliance replaced a pump on our LG washer. I called today to learn that the warranty is expired and the branch that installed it no longer services our area. The original pump from LG lasted 10 years. They replaced with an Amazon 22.00 aftermarket part and charged us 373.00 dollars. Garbage. I now know why 78% of your "victims" gave you 1 star. If there were a 0, I would have given that. Thanks fellow American.
Robert W.
The technician came in and told me right away they probably could not get the parts required to repair my oven. I suggested we stop right there, but he insisted he should go ahead and take the oven apart. I suggested he check to see if he could get the parts. He did so. After several minutes of searching online, he concluded maybe could get parts, but wasn't sure. So i said we should stop here. He said it may just be a loose wire so let me take it apart and see. 20 minutes later he handed me an invoice for $135 to diagnose the problem and told me he could not get the parts required to fix it. Then he left. Thanks!
Sheri B.
Me. appliance Ramona was horrible. Technician were nice and polite but the first one took 6 trips to finally figure out the problem after pulling the freezer apart the first few times out. Took another tech to assist and diagnose. They broke a pet on the freezer basket and some random pet was left out. No calls back from owner or tech after the job was complete. Would never recommend
Alan N.
Mr. Appliance came out and diagnosed our microwave and said that if we elected to move on with the repairs that they would credit the diagnostic fee. They did not do that. They lied, so if you hire them do so at your own risk.
David O.
Company must be closed owners are dishonest people plase must be shut down for forgery
Eden S.
Stay away from all of them, bosch said they were certified to work on our fridge. They came estimated and charged us in full $785.66, came the next Wednesday, did not fix the fridge, could barely figure out how to get to anything, put it back together incorrect, did not fix the fridge, said something about a torch and causing an explosion left saying someone would call to reschedule. I have called multiple times, no one answers the phone, no one calls your back, they use a call service on top of that and they wont give your corporates number. We do not have a working fridge, we are out $785.66. I have filed a complaint with the BBB, filed a complaint with the Ohio Attorney General, disputed the charge on our card. If these do not work, I am hiring an attorney, blatant thievery.
Marrott Art L.
We had them come out to look at our refrigerator. Easy fix, no parts, $150 for the service—which we had no problem with. We need to replace a knob on our cook top, so asked them how much the part is. Service tech took a photo of there serial number and looked it up. He wants $850 for the knob and the connecting part! No repairs done, other than looking up the part. Charges us $150 in addition to the other $150 just for looking up the part!!! Their policy says that any additional appliances would be $75 to work on while they are there. First of all, no repairs were done, but even if they feel justified in tagging that on to looking up the part, it would be the $75. We asked why the extra $150. Their response was, "Because it's a Viking its a premium appliance so we charge more"! They just lost all our business and WILL NOT recommend them to anyone! BEWARE! This was with Mr. Appliance Provo.
