Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Patrick
Cool doggy bed
Reply from MrFluffyFriend™Mar 6, 2026
Thank you for choosing us and trusting MrFluffyFriend™, Patrick! 🐾 Nothing beats a cozy Fluffy bed where your dog can snuggle, nap, and relax in style. Your pup’s happiness means the world to us, and we’re so glad they love their new bed.
Sydney
I’ve already made a nice review regarding my purchase of the awesome bed. My dog LOVES it, and chooses it now over both the sofa and sleeping with ME ! She suffers from separation anxiety, usually leaving her favorite stuffed toy at the front door, where she’s obviously been waiting anxiously for my return. Yesterday was the first time I’ve been away, and when I got home the toy was still in her bed. Not sure just what this means, other than maybe she was in her bed, rather than reacting to her anxiety. 🤷🏼♀️🤞
Reply from MrFluffyFriend™Mar 7, 2026
Thank you so much for sharing this delightful update, Sydney! 🐾 It sounds like your dog has truly claimed her Fluffy bed as her special spot—so cozy and comforting that even her favorite toy stayed there while you were away. Stories like yours make us smile, as it shows she’s finding comfort, security, and happiness all in one place.
Jackie
Great how quick I got my order and packaged well and excellent quality of items love the experience overall
Reply from MrFluffyFriend™Mar 7, 2026
Dear Jackie, Thank you so much for your kind words! 🐾 We’re delighted to hear your order arrived quickly, was carefully packaged, and that you’re enjoying the quality of your items. Your positive experience means the world to us, and we’re so glad we could make it a great one for you and your furry friends.
NANCY DE S.
1 Ster is nog te veel voor dit waardeloos hondenkussen. Nog nooit zo'n slecht kussen gehad. Schandelig voor deze prijs
Reply from MrFluffyFriend™Mar 4, 2026
Hallo Nancy, Het spijt ons dat het kussen niet aan uw verwachtingen voldoet. Het kussen dat u heeft besteld is een calming cushion en wordt vacuum verpakt en in secties geleverd, waardoor het er in het begin plat en ongelijkmatig uit kan zien. Geen zorgen, dit is normaal en het kussen zal zich na het uitpakken en opkloppen naar vorm herstellen. Een van onze medewerkers zal binnenkort contact met u opnemen via e-mail om u verder te helpen en instructies te geven over het opkloppen en samenstellen van het kussen. Alvast bedankt voor uw geduld en feedback.
Anna
Po miesiącu nadal moje zamówienie nie dotarło. Na stronie nie ma żadnej informacji o tym ze zamowienie przyjdzie do Nas z Chin i to przez ponad miesiąc. Naciąganie ludzi. Pisalam do nich 20 maili odnosnie zwrotu srodkow i anulowania zamowienia. Do dzisiaj nie mam ani pieniedzy ani zamowienia. Sprawa trafia do rzecznika praw konsumentów.
Reply from MrFluffyFriend™Mar 4, 2026
Dzień dobry Anna, Przykro nam z powodu zaistniałej sytuacji. Jeden z naszych pracowników działu obsługi klienta już zajmuje się Pani zgłoszeniem i wkrótce otrzyma Pani odpowiedź e-mail. Jeśli wiadomość nie pojawi się w skrzynce odbiorczej, prosimy również sprawdzić foldery spam i promocje, ponieważ czasem maile tam trafiają. Sprawdziliśmy nasze rekordy i zapewniamy, że Pani zgłoszenie jest w trakcie obsługi, a my pomożemy w dalszym postępowaniu. Dziękujemy za cierpliwość.
Michele O.
Durable, well made and very cozy for my dogs. They love them.
Reply from MrFluffyFriend™Mar 4, 2026
Thank you so much, Michelle! We’re thrilled to hear your pups are enjoying their beds. Cozy and happy dogs make us very happy too! 🐶🩵
PanaRican
They really packed well. My dog was not that amused with this bed but she uses it.
Reply from MrFluffyFriend™Mar 4, 2026
Thank you for your feedback! We’re glad the bed arrived safely. Sometimes it takes a little time for dogs to fully get used to a new bed—letting it air out and giving it a little fluffing can help. We hope your pup grows to love it even more! 🐾
Thomas K.
Habe im November 2025 das Hundebett erhalten. Mein Hund hat es auch direkt angenommen und schläft gerne darauf. Jetzt sind jedoch schon 3 Risse im Bezug. So eine dünne und schlechte Qualität habe ich schon lange nicht mehr gehabt. Auf Nachricht an MrFluffyfriend keine Reaktion
Reply from MrFluffyFriend™Mar 4, 2026
Lieber Thomas, vielen Dank für Ihr Feedback. Bitte beachten Sie, dass Sie bereits per E-Mail von einem unserer Kundenservice-Mitarbeiter betreut wurden und auf das Angebot einer Kulanzlösung geantwortet haben. 🙂 Es tut uns leid, dass Ihr Hundebett Risse bekommen hat – das ist natürlich nicht der Standard, den wir anstreben. Wir schätzen Ihre Rückmeldung sehr und nehmen sie als Hinweis, unsere Produkte weiter zu verbessern.
