Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Iuliia J.
Das Produkt ist einfach super! Unser Hund liebt das Bett!
Reply from MrFluffyFriend™Dec 21, 2025
Hallo Iuliia, Vielen Dank für Ihre tolle Rückmeldung! Wir freuen uns sehr, dass Ihr Hund das neue Bett liebt 🐶🩵. Es ist immer schön zu hören, wenn unsere Produkte Freude bereiten!
Larry H.
I was very concerned because my dog is very fussy, As soon as I put it down she climbed right in. Very impressed you have a great product.
Reply from MrFluffyFriend™Dec 21, 2025
Hi Larry, We’re so happy to hear that your dog took to the bed right away! 🐾 It’s always a relief when our products impress even the fussiest pets. Thank you for sharing your experience! 🤗🩵
Paola T.
AVOID THIS COMPANY LIKE THE PLAGUE THEY ARE SCAM ARTISTS. ORDERED A DOG BED NEARLY TWO WEEKS AGO AND CONSTANTLY GIVEN EXCUSES FOR NOT RECEIVING IT.. THEY ARE NOT BASED IN THE UK THEY ARE IN BELGIUM!! I WISH I HAD READ REVIEWS BEFORE PURCHASING IAM GOING TO REFUSE DELIVERY.. DONT WASTE YOUR MONEY
Reply from MrFluffyFriend™Dec 21, 2025
Hi Paola, We’re very sorry to hear about your experience. Unfortunately, we cannot locate your order using the name provided. Please email us at [email protected] with your full order number so that we can check the details and assist you directly. We appreciate your patience and hope to resolve this for you.
Anavi
Lange wachttijd om bestelling te ontvangen ter eerste. Kwaliteit niet over te spreken voor 109 euro. Orthopedische matras veer te zoeken. Normaal gezin kijk ik eerst op de Trustpilot om te zien wat de reviews zijn, deze keer dus impulsieve aankoop gedaan. Ik lees ook dat het super ingewikkeld is om terug te sturen. Dus ja bij deze vind ik deze bedrijf oplichters en mensen kopen aub hier niet want het is echte brol. Nu zie ik op de web dat deze zetel bed aan 99 euro is. Ze spelen op kortingen maar deze is echt niet waard het geld. !
Reply from MrFluffyFriend™Dec 18, 2025
Hallo Ivana, Het spijt ons te horen dat u niet tevreden bent met de hondenbank. Het is normaal dat het product er in het begin misschien niet zo aantrekkelijk uitziet, vooral omdat het vacuumverpakt wordt verzonden. Een van onze klantenservice-medewerkers zal u binnenkort per e-mail benaderen om uw zorgen te bespreken en een passende oplossing te vinden.
terryginaaol.com
Placed order for dog bed and it never showed up, over a month went by and they were no help! Had to file a claim with PayPal to get a refund! Do not purchase from this company, they are just a middle man for Chinese based products that take forever to receive or never receive! Spend your money elsewhere so you don't have to deal with their lacking customer service! Beware!!
Reply from MrFluffyFriend™Dec 18, 2025
Hi there, We’re very sorry to hear about your experience. Unfortunately, we’re unable to review your order or any communication with our team, as the order number provided (1234567) is incorrect. We take all feedback seriously and encourage customers to reach out to us with full order details so we can assist properly. Your comments help us improve our service for the future.
Beat K.
Haben heute das "Sofa" von mrfluffyfriend erhalten. Qualität ist gut nur der Stoff ist zu dünn. Da ein Hund gerne sein Bett kratzen tut, könnte der Stoff sehr schnell reissen. Ansonsten sind wir zufrieden.
Reply from MrFluffyFriend™Dec 18, 2025
Hallo Beat, Es tut uns leid zu hören, dass Sie enttäuscht sind. Es ist normal, dass das Sofa anfangs nicht so ansprechend aussieht, da es vakuumverpackt geliefert wird. Bitte folgen Sie den Anweisungen, die Ihnen per E-Mail zugesendet wurden, um das Sofa vollständig aufzufluffen – es sollte dann seine volle Form und den Komfort erreichen. Vielen Dank für Ihr Feedback, wir wissen es zu schätzen.
Marita B.
Ich habe genau die gleiche Erfahrung gemacht wie alle VerbraucherInnen hier. Das Hundebett ist von miesester Qualität und die Rücksendung wird mit allen Mitteln verhindert. Hier bin ich nun doch auf eine Adresse gestoßen, an die man zurücksenden kann und möchte diese gerne teilen: 4th floor building 4, Nr. 58 Baiyeroad, Liaobu town 315100 Dongguan, guandong Am besten mit Sendungsverfolgung. Trotz mehrmaliger Nachfrage wurde mir diese Adresse nicht mitgeteilt bei gleichzeitigem Termindruck für die Retoure. Am Ende bekam ich den Tipp, das Bett doch zu behalten und einem Tierheim zu spenden....
Reply from MrFluffyFriend™Dec 18, 2025
Hallo Marita, Es tut uns leid zu hören, dass Sie mit dem Produkt nicht zufrieden sind. Wir haben Ihnen gerade eine E-Mail geschickt, um auf Ihre Bedenken einzugehen und eine Lösung zu finden. Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Jen F.
I bought two of these beds. The largest one for our son’s big old husky who’s showing signs of arthritis and the smaller one for our 3 year old shepherd mix. They both absolutely love these beds. They really provide a cozy and soft place for them to nuzzle and hunker down into. Quality seems very good and they are so soft to the touch! Highly recommended! The only reason that I did not give 5 stars is because the shipper of one of the beds did a very poor job of moving it through their system and was very lacking in tracking information. In contrast, the post office delivered the other bed very quickly with reliable tracking throughout. I’ve suggested to the supplier that they rely exclusively on the post office for all their shipping as they have been consistently reliable and efficient in my own decades of experience.
Reply from MrFluffyFriend™Dec 18, 2025
Hi Jen, Thank you so much for your thoughtful review! 🐾 We’re thrilled that both your husky and shepherd mix are enjoying their beds and finding them cozy and comfortable. We also appreciate your feedback regarding the shipping experience. Reliable delivery is very important to us, and we’ll take your suggestion into account as we continue to improve our service.
