Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Caryn
My 3 dogs love the Fluffy bed! After I bought one, I had to buy more to stop any fighting.
Reply from MrFluffyFriend™May 4, 2025
Hi Caryn, That’s exactly why we say one Fluffy Bed is never enough! 😂 So glad all three of your dogs now have their own and are happy and cozy. Thanks so much for your support!
Maria M.
Product is great, my dogs wont get in my bed now, customer service is fantastic, and fast to reply. Clearly people who care about thier Product and customers and I have bought 6 of these beds
Reply from MrFluffyFriend™Apr 29, 2025
Hi Maria, Thank you so much for the kind words! We’re thrilled to hear that your dogs are enjoying their beds, and we can’t thank you enough for being such a loyal customer. Your support means the world to us, and we're so glad that our customer service and products have met your expectations. We appreciate you taking the time to share your experience and for trusting us with your dogs' comfort. If there's anything else we can do for you, don’t hesitate to reach out! 🩷🐾
Geri McGinn J.
My dogs and cats absolutely love the Mr Fluffy Friend beds! I was skeptical, but my animals actually 'settle down' and relax once they get in them. It's kind of surprising...like they're hypnotized! I have two rowdy dogs and a few finicky cats, and they all just settle down and get peaceful once they're in their beds - it's amazing! I've given a couple as gifts to friends and they're very appreciative!
Reply from MrFluffyFriend™Apr 29, 2025
Wow, Geri, we're so happy to hear that your dogs and cats are enjoying their MrFluffyFriend™ beds! It’s amazing to know that even the rowdiest of pets can find peace and relaxation in them. We're especially thrilled that they’ve become such a hit with your friends as well. Your feedback is truly heartwarming, and we can’t thank you enough for sharing your experience with us. We’re always here if you need anything more for your furry friends! ✨💗
J E.
Both of my cats love their new beds. One of them had high anxieties and had pull out 1/3rd of her fur. Since we have received the Mr. Fluffy Bed, her fur is growing back and is so much more relaxed.
Reply from MrFluffyFriend™Apr 27, 2025
Thank you so much for sharing this wonderful review, J Elmer! We’re so happy to hear that both of your cats love their new beds. It’s amazing to know that the MrFluffyFriend bed has helped with your cat’s anxieties and contributed to her fur growing back. 🐾 Your feedback means a lot to us, and we’re thrilled to have made a positive difference for your cats. Wishing them many more relaxing moments in their cozy beds! 🩵🤍🩵
Alex
Laat je niet oplichten door deze verkoper! Je betaald 79 euro voor een bijzonder goedkoop gemaakte mand, waar je huisdier naar alle waarschijnlijkheid niet in wilt liggen omdat de 'vulling' vrijwel niet bestaat. Daarnaast ruikt de mand ook vrij intens naar Chinese fabrieksvloer. De verkoper heeft heel slim en venijnig op de website verborgen (niet bij de retour voorwaarden), dat het retouradres ergens in China zit. Dit betekend dat je zo'n 30,- kwijt bent aan retourkosten, die de verkoper ABSOLUUT niet wilt/gaat betalen; ook niet na meerdere mailtjes. Ze komen hoogstens met een korting van 30%, waar je uiteraard niet erg veel aan hebt omdat je met een product zit dat niet gebruikt wordt en rijp is voor het grofvuil. Kortom; laat je aub niet oplichten en geef je 79 euro aan iets anders uit. Hier gooi je het namelijk echt weg. EDIT: Let vooral ook niet op het automatisch gegenereerde berichtje dat ze via chatGPT hebben vertaald en hieronder plaatsen. Ze komen niet met een oplossing en laten niets meer van zich weten zodra het geld binnen is.
Reply from MrFluffyFriend™Apr 27, 2025
Beste Alex, Onze oprechte excuses dat u niet tevreden bent met de oplossingen die ons team heeft geboden en het spijt ons ten zeerste dat we niet aan uw verwachtingen hebben voldaan. We waarderen uw feedback en nemen deze serieus. Ons doel is altijd om een positieve ervaring voor onze klanten te bieden, en we begrijpen uw frustraties met zowel het product als het retourproces. We zullen uw opmerkingen in overweging nemen terwijl we voortdurend werken aan het verbeteren van onze diensten en transparantie. Nogmaals bedankt voor het delen van uw gedachten, en we hopen de kans te krijgen om de situatie recht te zetten.
Chris S.
I purchased the largest size for my dog. 39inches in diameter. The add indicated that this size would fit dogs 99lbs or less. THIS IS NOT THE CASE. My smallest dog weighs 78lbs and she doesn't fit. They don't have a refund process since paying to ship the ITEM back to CHINA will cost half of the item. I will never purchased anything here again. I recommend CHEWY a much more reliable source and USA made.
Reply from MrFluffyFriend™Apr 27, 2025
Thank you for reaching out, Chris, and we're truly sorry to hear that the size of the bed didn't meet your expectations. We want to let you know that one of our customer service representatives is already on the case and has recently reached out to you with an offered resolution. We're awaiting your feedback to move forward. Regarding the return process, we understand the concern about the shipping costs, and we sincerely apologize for the inconvenience. Kindly check the latest email from our friendly representative. Thank you for your patience, and we look forward to hearing from you.
Casandra C.
I've been waiting for my order for over a few weeks and when I decided to look into it, it says my address was incorrect. When I went and looked at my order, it shows correctly. They tell me to contact the shipping company, but I get zero response from them and cant speak to anyone. I emailed this company telling them I cant get ahold of the shipping company and they tell me to call the shipping company, like they didnt read my email. Sent an email requesting a refund as the shipping company website says it was sent back. Will update my review once I get a response as I am thinking they are going to make it hard for me.
Reply from MrFluffyFriend™Apr 22, 2025
Hi Casandra, I’m so sorry for the trouble you’ve experienced — that’s definitely not the smooth experience we want for you. We’ve already looked into your case and are preparing a follow-up email to support you properly. Please know we’re absolutely here to assist you every step of the way and won’t leave you to deal with this alone. If your parcel has indeed been returned, we’ll make things right for you — whether that’s a reshipment or a refund. Thank you for your patience while we sort this out. 💛
Wonda M.
Mr. Fluffy is so handy. If ever my fur-baby needs food, meds or just a favorite type of toy Mr.Fluffy is just a phone call away. Their delivery is fast and their products are of high quality.
Reply from MrFluffyFriend™Apr 20, 2025
Wow — thank you so much for your kind words, Wonda! We’re absolutely thrilled to hear that MrFluffyFriend™ is your go-to when your fur-baby needs a little something special. 🐶💛 We're all about combining quality with convenience, and it makes our day to know that our speedy delivery and products are hitting the mark. Give your pup some extra belly rubs from us!
