Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Mitchf
Ordered but never received. Found out from others who received this product it is a low quality piece of junk and they do not honor their warranty.
Reply from MrFluffyFriend™Jan 3, 2025
We’re truly sorry for the delay, Mitch. We know how frustrating this must be. Our team has already reached out with an update. Please check your email, including the spam or junk folder.
Teresa
I ordered my beds for my dogs on December 1st. I have not received them and according to shipping there are now in NewYork when they were sitting in New Jersey. Didn’t travel far. I am disappointed and they haven’t even arrived yet.
Reply from MrFluffyFriend™Jan 3, 2025
Teresa, we regret the delay and apologize for the trouble it has caused. This is not the level of service we strive to provide. We'll keep you updated via email.
Diana
I placed an order for a XL McFluffyFriend Anxiety dog bed on the 16th of December and like so many other customers the tracker shows my bed has been setting in Tijuana, Mexico since December 17th? I have sent multiple messages to Info @ MrMcfluffy and received no response. I am going to try and see if I can get my Credit Card company to reverse the charge.
Reply from MrFluffyFriend™Jan 3, 2025
Hello Diana, We’re very sorry for the inconvenience caused by the delayed delivery. Our team is on it and you should receive an update via email from our customer support team.
Debbie S.
I ordered the bed and sofa cover on the 13th or 14th of December and still have not received them. I have emailed the company at least 6 times and they tell me "It's the holidays". If I had read all of the negative reviews before purchasing them I would not have ordered from this company. Plus there is no order number on the receipt. LIVE AND LEARN TO READ THE REVIEWS FIRST!
Reply from MrFluffyFriend™Jan 3, 2025
Hi Debbie, We are deeply sorry for the delay in receiving your order and for the frustration this has caused. We completely understand how upsetting it can be to feel unheard after reaching out multiple times. The holiday season has indeed caused significant delays, but that is no excuse for the lack of timely updates and clarity. Rest assured that our customer support team always responds to emails. You should receive an update by now.
Anita W.
DO NOT BUY...SCAM Ordered on 12/19/24 it's now 12/31/24 and nothing. Seems BBB or my Attorney General’s Office should be able to help. It's shameful that companies are allowed to do this
Reply from MrFluffyFriend™Jan 3, 2025
We sincerely apologize for the delay and for the frustration this experience has caused, Anita. We understand how concerning this situation feels, and we want to assure you that we’re not a scam and are working diligently to get your order to you.
Michelle B.
After waiting about 6 wks, and them repeatedly telling me there's a delay in manufacturing a delay in processing, a delay in transit, whatever the delay was... I've asked a refund for this XL bed almost $100, I dont think my dog will live long enough to ever see the damn bed at this rate I will look for my refund and be looking for another company who actually makes and delivers a good dog bed and isn't a scam and a ripoff !!!!! 😤😡
Reply from MrFluffyFriend™Jan 3, 2025
Hi Michelle, We are so sorry for the prolonged delays with your order. We understand how disappointing this has been, especially given the anticipation of providing your dog with a comfortable bed. We deeply regret the distress caused. We're already on it, and are looking for ways to resolve this.
Mark
I believe this company is fraudulent. I placed an order 3 weeks ago and NOTHING has happened. I contacted their customer service and they assured me the order was already in transit and blamed the problem on USPS. The USPS tracking information has not changed and they report that they have not received the package. I have filed a dispute with my CC company, which they kindly honored. Mr Fluffy Friend customer service has been unresponsive to any further requests for information.
Reply from MrFluffyFriend™Jan 3, 2025
Mark, we deeply regret the delay and lack of transparency regarding your order. Sorry if our customer support team is having a delay in getting back to you! We’ve been receiving a lot of emails and are working hard to catch up. However, rest assured that your email will be responded to.
Donna W.
I ordered two of these dog beds and immediately received confirmation of my order. They also said that I would be receiving an email within a day or two stating that it had been shipped and giving me the tracking number. Over a week later I emailed the company and asked when I would receive that email and also the beds. They stated it would be 30 to 40 days!!! I state that was mot acceptable and since they had not shipped, to please cancel my order. They said they could not do that !…. What? Why!!! They have not even been shipped !!!! Bad way to do business. Would not recommend this company to anyone!!!
Reply from MrFluffyFriend™Jan 3, 2025
We are truly sorry for the frustration, Donna, and confusion caused by the delay and our cancellation policy. We understand how upsetting it is to. Your feedback is valuable as it helps us improve our products and services.
