Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
LaDonna H.
Order not delivered!
Reply from MrFluffyFriend™Jan 3, 2025
I'm so sorry to hear about the hold-up with your order, LaDonna. It's got us all scratching our heads here! I'm going to bump your case up to the top of our to-do list. Your satisfaction is super important to us, and I want to make sure we fix this. Thanks for bearing with us!
Michael
Still waiting for my dog bed. Glad I get to leave a review. Better communication and better tracking is recommended. A 7-15 day shipping was estimated and today is day 15. I’m sure it will be here today. One tracking says it’s in Illinois and one says Could not find order. Wonderful
Reply from MrFluffyFriend™Jan 3, 2025
We're really sorry you had to deal with the delay on your bed order, Michael. It's got to be super annoying to wait for something you really need, especially with confusing tracking. We're working hard to get these shipping issues figured out and to make sure our service gets back to top-notch.
Don H.
Ordered but did not receive.
Reply from MrFluffyFriend™Jan 3, 2025
Dear Don, We're really sorry to hear you haven't got your order yet. It's not cool to let you down, and we know it's even worse when you don't know what's going on. We're working our tails off to fix the shipping problems and we're super grateful for your feedback to help us get there.
Steve
I’m still waiting on the shipment. Purchased on 10 December and in transit as of 16 December. No movement!!
Reply from MrFluffyFriend™Jan 3, 2025
Steve, we're really sorry about your order taking so long and not keeping you in the loop. We totally get how frustrating that is, and we're working on getting to the bottom of these shipping troubles. We're going to keep making improvements to our service so that things like this don't happen again. Thanks for sticking with us.
sylvie R.
Je suis attente de ma livraison, sans nouvelles de votre part, une honte,
Reply from MrFluffyFriend™Jan 3, 2025
Bonjour Sylvie, Nous sommes vraiment déçus d'apprendre que vous n'êtes pas satisfait de votre livraison et du produit. Nous voulons toujours que vous obteniez ce que vous attendez, et nous nous efforçons de régler ces retards d'expédition. Votre avis est vraiment important pour nous, alors merci de nous le faire savoir. Nous allons travailler dur pour que cela ne continue pas.
Gerda
1.Die Ware entspricht absolut nicht der Beschreibung von My FluffyFriend. Das Kissen kam eingewickelt und ein gequetscht als Paket wo ich gedacht habe es ist ein etwas größeres Buch nur nicht so schwer. Das Kissen ist nicht in 2 Teilen waschbar wenn überhaupt es ist ja nur ein Flussel. Farbe ist Blau statt Verlaufsgrau. Die Qualität entspricht nicht der Beschreibung sie ist in meinen Augen mangelhaft. Der Rand unterstützt keinesfalls und Bequem ist anders.Wenn ich meinem Hund eine Decke hinlege liegt er bequemer und wird nicht von dem ekligen Geruch umgeben. ich bin sehr enttäuscht. 2. Bei Rückgabe soll die Ware nach China geschickt werden (ca 45€) obwohl die Website den Sitz in den Niederlanden vorgaukelt., Man bot mir dann an,ich könnte das Kissen behalten und die erstatten mir 15% des Kaufpreises,ändert aber nichts an der Tatsache das ich schlechte Qualität habe, denn für so ein Kissen würde ich eigentlich nicht mal 5 Euro zahlen wollen. In meinen Augen Betrug.
Reply from MrFluffyFriend™Jan 3, 2025
Es tut uns wirklich leid, dass Sie von Ihrem Produkt nicht begeistert waren und es so lange gedauert hat, bis es bei Ihnen eintraf, Gerda. Wir sind bereits dabei, diese Lieferverzögerungen zu beheben und sicherzustellen, dass jeder seine Bestellungen pünktlich erhält. Ihr Feedback ist sehr hilfreich, um uns zu verbessern. Vielen Dank, dass Sie es uns mitgeteilt haben.
Kris
DO NOT BUY!!! It's a SCAM!! I bought 2 dog beds on a Black Friday sale in early December. I was charged immediately, but have not yet received ANY product! There was an invoice like normal & than 1 shipping update, however the shipping update has been stagnant since December 11. Sadly, it is Christmas evening & I never had time to run out and buy my dog another bed, especially after spending hundreds with this company. Do your research better than I did. Honestly, I was shocked I even received an option to provide a review. I waited an extra couple of days hoping my order was just delayed in the holiday hustle, but still no luck!
Reply from MrFluffyFriend™Jan 3, 2025
Hey Kris, We're really sorry to hear about your order troubles, especially at this busy time of year. We totally get it, nobody wants to wait for their stuff. We're working hard to sort out these shipping issues so everyone gets their orders as soon as they can. Thanks for bearing with us, we really appreciate it.
Billy G.
I ordered my Fluffy friend XL pillow for my dog back on Dec. 06 and have not received it. I sent an email to the company asking if they can give me an ETA on its arrival and they only referred me to a tracking website. After looking into the site it shows that it hasn’t been sent yet as of Dec. 22nd. I would like my item or my money back asap. Will never order here again.
Reply from MrFluffyFriend™Jan 3, 2025
We're really sorry you've had to deal with the delay and the tracking mess, Billy. We know it's frustrating and we're working our socks off to get these shipping issues sorted. We really appreciate you letting us know about it, and we're going to keep working hard to make sure things run smoother in the future.
