Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Suzy S.
Tracking shows stuck in Woodbridge “facility” for ten days. I’m hoping this is not a scam
Reply from MrFluffyFriend™Jan 3, 2025
Suzy, that's so not cool about your package being stuck in Woodbridge. We're on it, working with the delivery folks to get it moving. Thanks for being patient, and we'll keep you in the loop on the progress.
Mary I.
I haven't received the product yet. Tracking shows it it is in IL since 12/14. it was ordered on 12/09
Reply from MrFluffyFriend™Jan 3, 2025
Mary, we're bummed to hear that your product hasn't arrived yet. We're on the case with our shipping partners to get it to you asap. Thanks for sticking with us, and we'll keep you updated on where your package is.
Elizabeth H.
The shipping time is unacceptable. Two beds ordered and they’ve been sitting in a warehouse since Dec 14th. Today is Dec 23. No indication they’ll ever turn these over to USPS for delivery. Starting to feel like I’ve been scammed!
Reply from MrFluffyFriend™Jan 3, 2025
Dear Elizabeth, I'm really bummed to hear about the delay with your beds. I know tracking can be like watching paint dry sometimes, but rest assured, we're on the case! We're poking the carrier to get them moving. Thanks for being patient with us!
Mr M.
Worst online buying Ive ever done. I should have known from the start when I clicked the cheap poorly put together ad that took me to the Crappy poorly built website. Said 5-7 days for shipping but when Ive tracked the package for the last 10 days USPS says "waiting on the package to be handed over to USPS. So fluffyfriends printed the sticker for the package so they could pretend oh look we are working so hard, but now 15 days later Still says the same thing on the tracking USPS waiting to be giving the package. When i emailed asking whats up got another lie they they are just "waiting on USPS to pick it up. " And they told me "the tracking on USPS site prob hasnt updated yet give it a few days to update" The problem with those lies is thats not how USPS tracking system works. it dont take days to update it updates as soon as they scan the package which they havent cause Fluffy friend sucks and hasnt gave them the package. USPS works everyday stop trying to blame them for your slackness is pretty funny. Dont buy from here just get in your car and go to a store you can walk in and buy from biggest mistake ever. Just checked the tracking still says USPS waiting to be giving the package from FluffyFriends. Maybe Ill get this stuff in 2025.
Reply from MrFluffyFriend™Jan 3, 2025
I'm really sorry about the wait for your order. Mr. Matt. It's totally not what we aim for, and I feel for you. We're all hands on deck to figure out what's going on with the shipping company.
Michael W.
I never received either Bed...
Reply from MrFluffyFriend™Jan 3, 2025
Oh no, Michael, I'm sorry to hear about your order being delayed! We're in touch with the shipping folks to get it back on track. Thanks for your patience while we sort this mess out!
Neil P.
I purchased an item for my dog on Dec 8th for Christmas. When I purchased this item, standard shipping was .. I believe 4-7 days. A shipping label was created on the 9th and the item arrived at the shipping facility on the 12th. Today, the 23rd, it's still sitting in the same place. When I contacted Mr. Fluffy I was simply told shipping could take up to 22 days. NOT as advertised at all. Needless to say, today I will going out and purchasing a similar item and will be returning this one when it EVENTUALLY does arrive
Reply from MrFluffyFriend™Jan 3, 2025
Hey Neil, Oh no, I'm so sorry your Christmas order hasn't come through yet. That's really disappointing. We're doing all we can to speed things up with the carrier. Thanks for hanging in there during the busy season!
Bonnie B.
I would love to leave a review, but my order has not been delivered as of Dec 23rd. It appears to have been stuck in Illinois since Dec 17th. Confirmation was received on Dec 9th.
Reply from MrFluffyFriend™Jan 3, 2025
Dear Bonnie, I'm really bummed to hear about the hold-up with your order. I totally get the frustration. We're reaching out to the carrier folks to get to the bottom of this. Thanks for being patient with us!
compton. ,.
I have not received the dog bed yet, but the money came out on the 10th from my bank account so I don’t want to review it and I would like to know when I canget my money back !if I don’t get the bed
Reply from MrFluffyFriend™Jan 3, 2025
I'm really sorry that your bed hasn't made it to you yet, Eve. We're working hard to get the carrier to give us an update. If this goes on much longer, we'll make sure to provide a satisfactory resolution. Thanks for your patience in the meantime!
