Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Julie S.
Never received my package but was definitely charged. I want a refund.
Reply from MrFluffyFriend™Jan 3, 2025
Hi Julie, we’re truly sorry about the inconvenience. We understand your frustration and are actively working with our shipping partner to resolve this issue. If your package hasn't arrived yet, please know that we won’t stop until it's delivered. We appreciate your patience and understanding.
Dennis L.
2 weeks and still waiting for it to leave their shipping center waiting for postal pickup for tracking number texted a few times and more excuses as i keep getting more ads to buy this buy that once i get my item never again
Reply from MrFluffyFriend™Jan 3, 2025
Hello Dennis, I am sorry for the delay. Our team is currently reviewing your case, and we will provide an update shortly. Thank you for your patience.
Olivia R.
I ordered the beds 13 days ago and they still haven’t shipped them yet. I asked for a refund and to cancel the order, but was denied. The company stated the item had shipped. The tracking number the company provided shows the items haven’t been shipped yet. They need to improve customer service and delivery of products. I only live a few hours away from them.
Reply from MrFluffyFriend™Jan 3, 2025
We understand your frustration, Olivia, and we apologize for the shipping delay. Our team is working to improve this. You should receive an update via email from our customer support team by now.
Derrick L.
Can't review something i do not have. Ordered on dec 8th and still has not arrived as of dec 22.
Reply from MrFluffyFriend™Jan 3, 2025
Derrick, we apologize for the delay and understand your frustration. Please reach out to our support team for an update, and we will work to resolve this issue promptly.
Barbara B.
Overall I was anxious and concerned because there is no customer service number. I wrote questioning the delivery date and appreciated the immediate response. My bed came in time for me to send to Canada as a xmas present. My son sent me a video and his dog went right to the bed. My only complaint is I ordered red and it came as light tan color. If that was the only flaw I guess I am satisfied.
Reply from MrFluffyFriend™Jan 3, 2025
Hey Barbara, We're really pleased to know that the bed got to your place in time for your son's pooch, even though the color wasn't quite what you had in mind. It's great that you took the time to share your delivery experience with us, and we're definitely going to work on making our communication even better. Thanks for the feedback, and we hope your son's home gets a little cozier with the new addition.
MR D R.
WE PLACED AN ORDER ON THE 7thDECEMBER,STILL WAITING FOR IT ON THE 22nd DECEMBER
Reply from MrFluffyFriend™Jan 3, 2025
We sincerely apologize for the delay, Mr. D Russell. We're already looking into this, and we’ll assist in ensuring your order is fulfilled as soon as possible.
Paul
I am still waiting for the bed to arrive. Initially told between 7 to 10 days, now on day 14. When I enquired about the delivery date and how much longer, i was told to expect 14 to 22 days!!!! So my dogs Christmas present won't be arriving after all. Most companies gear up for busy times, I just really hope is worth the wait or else it it be going back. Not very impressed with the service.
Reply from MrFluffyFriend™Jan 3, 2025
Hello Paul, We’re sorry for the delay and the change in delivery expectations. We understand how disappointing it can be when a holiday gift is delayed. We’re doing everything we can to resolve this, and we appreciate your patience. If you still haven't received the package by now, please contact us directly at [email protected], and we can help expedite the process or discuss options. Thank you for your understanding.
arnaud C.
Je viens de déposer plainte auprès de la répression des fraudes et de la concurrence une plainte visant votre tromperie sur les commandes effectuées sur le site de votre société c'st totalement inamissible et d'une tromperie absolue d'agir comme vous le faites . Rien n'indique qu'il faut attendre des semaines pour obtenir sa commande comme le prouve les milliers de commentaires dans ce sens. Vous gardez l'argent de vos clients pendant des semaines sans rien envoyé c'est une ineptie . c'est pour cette raison que j'ai souhaité dénoncer vos méthodes auprès des autorités compétentes.
Reply from MrFluffyFriend™Jan 3, 2025
Bonjour Arnaud, Nous nous excusons pour la gêne occasionnée par la situation. Veuillez nous contacter directement avec vos informations de commande, et nous ferons tout notre possible pour résoudre le problème rapidement.
