Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
David P.
No updates on the delivery
Reply from MrFluffyFriend™Jan 3, 2025
David, we're really sorry to keep you waiting and not giving you the updates you deserve. We're right there with you, feeling your pain. We're working tirelessly with our shipping partners to get to the bottom of this. If your order hasn't arrived yet, know that we're on the case and we won't stop until it's in your hands. Thank you for sticking with us through this.
Paul
My dog bed was paid for on December 4 , and it has been in new jersey since December 11 is what my premium tracking says. I have reached out to customer service on December 17 and they wrote me back wanting my receipt and tracking information which I have given them and as of December 21 I have not heard anything back from them. I am very disappointed
Reply from MrFluffyFriend™Jan 3, 2025
We're really sorry that you're still waiting and that you haven't heard much from us, Paul. It's not cool to be left in the dark like that. We're working closely with our shipping friends to sort this out and make sure your order gets to you. If it hasn't come yet, we're not letting up - we're all over it. Thanks for being patient with us.
FRANCISCO R.
A very unsatisfied customer!! Placed my order on Dec 6th and today is the 20th, and it says my order is in Fairfield NJ sitting in the same place waiting for USPS. I hope someone is reading this.... yes my order # is 305058!!!!
Reply from MrFluffyFriend™Jan 3, 2025
We're really sorry for the wait, Francisco, and the frustration you've been feeling. We know it's not fun to be kept in suspense. We're working alongside our shipping partners to get to the bottom of this and get your order to you. If you haven't received it yet, we're keeping tabs on it and will keep pushing until it's with you. Thanks for your patience and understanding.
Joe H.
I ordered a dogs bed two weeks ago. One week ago, I received notification that it was on its way but its not. It has yet to be mailed to me. So, there's nothing to review.
Reply from MrFluffyFriend™Jan 3, 2025
We're really sorry, Joe, for the delay and the lack of news on your order. We know it's annoying to be left hanging. If you still haven't received it by now, we're working hand in hand with our shipping peeps to sort this out, and we won't stop until your package is with you. Thanks for being so understanding.
Sharon
If I could give zero stars I would. Terrible customer service. They will not contact by and customers cannot contact them by phone. Three email exchanges just telling us to be patient. Ordered a bed 16 days ago, and according to tracking, the bed has been sitting in a distribution center for the last 11 days. The distribution center is only an hour from my house!! At this point we asked for a refund but they will not respond about it in writing.
Reply from MrFluffyFriend™Jan 3, 2025
Hello Sharon, We're really sorry for the hold-up and the lack of updates you've had to put up with. We know it's a drag. We're working closely with the shipping team to sort this out as quickly as we can. If your order hasn't arrived yet, we're on it like glue. Thanks for being so patient with us.
nancy D.
I have not received the bed yet. Please cancel this order
Reply from MrFluffyFriend™Jan 3, 2025
Nancy, we're really sorry to hear that your bed hasn't arrived and that you're feeling frustrated. We know it's not fun to wait for something that's taking longer than it should. We're in the middle of fixing this with our shipping partners. If it hasn't gotten to you yet, we're still on the job and we won't stop until it does. Thank you for being patient with us.
Kelly G.
My MrFluffy dog bed came and it is just as described! Very fluffy and cozy! I’m only giving 4 stars because it took a month to arrive and the costumer service was slow to respond when I inquired about it. Other than that, now that it is here, it’s a very soft fluffy bed!
Reply from MrFluffyFriend™Jan 3, 2025
Dear Kelly, We're really sorry for the delay and the fact that you haven't got your dog's bed yet. We know how much you and your furry friend are looking forward to it. We're working with our shipping buddies to sort this out as quickly as possible. If it hasn't arrived yet, just know we're all over it. Thanks for your patience!
Sandra
Large Anxiety Bed I ordered a large anxiety bed and this product has been in New Jersey since December 3rd 2024. This company uses a shipper "Habit Parcel EBusiness INT LTD. The shipping company, or McFluffy company has NOT addressed me about this matter. They won't contact me by email or phone. I just keep getting advertisements to buy more. I doubt if I'll get my money back either .........
Reply from MrFluffyFriend™Jan 3, 2025
We're really feeling for you with that order delay, Sandra. Believe us, we're just as frustrated as you are! We're going to get in touch with the shipping folks and get to the bottom of this. Your patience is seriously appreciated. We're doing all we can to get your goodies to you soon.
