Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Jon F.
Great product. Quick delivery. As good for human to sleep on as a dog 😊
Reply from MrFluffyFriend™Jun 10, 2024
Thank you for taking the time to share your review, Jon! We're thrilled to hear that both you and your dog are enjoying the product. If you need anything else, feel free to reach out! All the best! Sarah Team MrFluffyFriend™
Kathleen S.
I have a very large cat who can be rather hard to please. He has several ordinary cat beds, but I wanted to get him a Mr. Fluffy Bed, so when they had a sale, I jumped on it. For a while, he was a bit cautious about it, taking about a week to actually get into the bed. But once he finally got completely into the bed, he was sold, and has been in it at every opportunity now, with a look of absolute bliss on his face.
Reply from MrFluffyFriend™Jun 10, 2024
Hi Kathleen, Thank you for sharing your experience! We're so happy to hear that your fussy cat loves the Mr. Fluffy Bed. It’s great to know that he’s found his new favorite spot. If you have any other questions or need further assistance, feel free to contact us. Best regards, Sarah Team MrFluffyFriend™
Laura B.
Not sure why the bad reviews, just arrived, opened up and one dog immediately got into it and hasn't left, even when sibling dog tries to engage in play!!!!! Anyway, looks like advertised, dogs loooooove it, no bad smell, took about a week to ten days for shipping. Ordered May 31st, and arrived June 6, 2024. My order qualified for free shipping. I ordered the XXL, I have two 75lbs doodles. All is good, thanks, Laura
Reply from MrFluffyFriend™Jun 9, 2024
Thank you so much for taking the time to share your experience, Laura! We're so glad to hear that your doodles love their new bed and that everything met your expectations. If you need anything else, feel free to reach out. Best, Sarah Team MrFluffyFriend™
Sue E.
Grooming glove really great product my Goldie loves to be groomed right down to his tail!
Reply from MrFluffyFriend™Jun 4, 2024
Thank you for your wonderful feedback, Sue! We're thrilled to hear that your Goldie loves the grooming glove. If you need anything else, feel free to reach out. All the best! Sarah Team MrFluffyFriend™
Sandra B.
I have a very picky dog who does not like any of the previous beds I bought for him. When I tried the bed from MrFluffy, he immediately crawled into it and started rubbing his face all over it because it was so soft. I have a huge dog and I wish the bed was a bit bigger but otherwise great purchase!!!
Reply from MrFluffyFriend™Jun 4, 2024
Hi Sandra, Thank you for taking the time to leave a review! We're thrilled to hear that your picky dog loves his new MrFluffyFriend™ bed. It's great to know he's enjoying the softness. We'll take your feedback on size into consideration for future products. If you need anything else, feel free to reach out! Warmly, Sarah Team MrFluffyFriend™
Stephen H.
Bought a cooling bed for my dog. A month later contacted the company. They had no information on shipping. A few days later, I was contacted again to see if I wanted the item reshipped. At that stage I requested a refund and was told it could take up to 10days depending on the supplier. Disputed through PayPal, money back within 24hours. Don't waste your time or money with this...I can't even call them a company, they were that bad.
Reply from MrFluffyFriend™Jun 3, 2024
Hi Stephen, We sincerely apologize for the inconvenience you experienced with your order. We understand your frustration and are sorry for the delay and lack of communication. We processed your full refund immediately. Your feedback is valuable, and we're working to improve our service. If you have any further concerns, please don't hesitate to reach out. Sarah Team MrFluffyFriend™
Robin F.
I tried to cancel my order 12 hours after placing it. No go! I wanted to return them and discovered that I had to send them TO CHINA, not the address in the US from which it had been shipped to me. Couldn't find that info ANYWHERE IN THEIR PROMISES of a full refund.
Reply from MrFluffyFriend™Jun 3, 2024
Hi Robin, We understand the frustration and we are sorry for the inconvenience you've experienced. We did process a partial refund for your order. We understand the return information was not clear and will work on making it more transparent. Thank you for your feedback. Sincerely, Sarah Team MrFluffyFriend™
RPG
I had difficulty with the delivery. The team went above and beyond to find a way to get the bed to me. It was delayed, but worth waiting for. The fluffy bed is perfect. My dog loves it and it looks beautiful in my living room. Buy this bed!!! You and your pooch will be thrilled.
Reply from MrFluffyFriend™Jun 2, 2024
Thank you so much for sharing your experience, RPG! We're glad to hear that despite the delivery challenges, our team was able to assist you, and you found the fluffy bed perfect. We're thrilled that your dog loves it, and it adds beauty to your living room. If you need anything else, feel free to reach out! Kind regards, Sarah Team MrFluffyFriend™
