Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Marquis C.
My GoldenDoodle in his cushion looks so comfortable. I took the XXL and you almost lose it when it's lying in the middle.
Reply from MrFluffyFriend™Jan 27, 2024
Dear Marquis, We're thrilled to hear that your GoldenDoodle is enjoying the XXL pet bed! Comfort is key, and we're delighted to provide that cozy spot for your furry friend. Thank you for choosing MrFluffyFriend™ for your pet's needs. Warm regards, Sarah Team MrFluffyFriend™
AMANDA S.
My dog loves it, very good quality.
Reply from MrFluffyFriend™Jan 27, 2024
Thank you for your kind words, Amanda! We're thrilled to hear that your dog loves our product and that you find it to be of excellent quality. Your feedback means the world to us! Best regards, Sarah Team MrFluffyFriend™
Dave B.
Very good service and product ... dogs, esp the older one, love it. Thanks
Reply from MrFluffyFriend™Jan 27, 2024
Thank you for your positive feedback, Dave! We're thrilled to hear that both you and your furry companions are enjoying our service and products. Providing quality and satisfaction to our customers, both human and canine, is our top priority. If you have any further questions or concerns, feel free to reach out anytime. Best regards, Sarah Team MrFluffyFriend™
YVETTE N.
Before I had the bed properly out of its packaging and my Shi tzhu was in it. She just loves it. Size M was perfect as she's bigger boned than average.
Reply from MrFluffyFriend™Jan 27, 2024
Thank you so much for your wonderful review, Yvette! We're thrilled to hear that your Shi Tzu took to our bed immediately and that the size M was just right. Providing comfort for your furry friend is our top priority, and we're delighted that our bed has exceeded your expectations. Warm regards, Sarah Team MrFluffyFriend™
Damien Mc D.
You asked if I enjoyed my experience with your Company, I most certainly did not as waiting 3 weeks for the order and then to have to request a refund as the Courier service employee by yourselves was either incompetent or were incapable of delivery to me. I ordered the beds as one of my Dogs is old and Arthritic and thought it would have been good for her. I was informed an investigation would be carried out as to why I was unable to receive the ordered items. To say I am annoyed,angry and disappointed would be putting it mildly. I would not recommend your Company to anyone.
Reply from MrFluffyFriend™Jan 27, 2024
Dear Damien, We sincerely apologize for the inconvenience and frustration you experienced with your recent order. Your feedback is invaluable, and we assure you that we are taking immediate steps to address the issues you've raised. Rest assured, we are committed to improving our service and ensuring such lapses do not recur in the future. Upon checking, a full refund was processed for your order. Please accept our deepest apologies for any inconvenience caused. Warm regards, Sarah Team MrFluffyFriend™
Karen S.
Poor quality, very disappointing
Reply from MrFluffyFriend™Jan 27, 2024
Dear Karen, We're sorry to hear about your disappointment. Upon checking, one of our representatives is already looking into this and a refund has been processed for your order. Feel free to reach out via email again if you have further concerns or questions. Best regards, Sarah Team MrFluffyFriend™
Stephanie A.
Definitely not worth the money, pictures are very deceiving! Cheaply made, hardly any stuffing. Our Saint Bernard and Bernese Mt dog definitely don’t fit in. I also bought the extra large couch blanket, it’s very small, doesn’t even cover the cushion on our large couch.
Reply from MrFluffyFriend™Jan 27, 2024
Dear Stephanie, We apologize for any disappointment you've experienced with our product. Your feedback is valuable to us, and we'll certainly take it into account for future improvements. We'll be reaching out to you via email and we'll find a satisfactory resolution. Best regards, Sarah Team MrFluffyFriend™
EGH
Customer service responds quickly but I foolishly bought 2 hoping my doodles would like it, but unfortunately, they do not. It is fluffy but doesn’t have much cushion at the bottom and while it shipped from California if you want to return you must send it with tracking to China. Maybe it’s okay for small dogs …
Reply from MrFluffyFriend™Jan 27, 2024
Thank you for sharing your experience, EGH. We're glad to hear our customer service was responsive, though we're sorry to learn your doodles didn't take to the product. We appreciate your feedback regarding the cushioning and return process, and we'll take it into consideration for future improvements. Please feel free to email us again if you have any further questions or concerns. Best regards, Sarah Team MrFluffyFriend™
