Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Doris J.
Oreo loves her bed Oreo is about 12 years old and I want to make sure that she is as comfortable in her last days as possible.
Reply from MrFluffyFriend™Jan 26, 2024
Dear Doris, We're thrilled to hear that Oreo adores her bed! Ensuring her comfort in her golden years is paramount. Thank you for choosing MrFluffyFriend™ to provide her with cozy rest. If you need anything else, don't hesitate to reach out. Warm regards, Sarah Team MrFluffyFriend™
Hans O.
Vorsicht wer hier etwas bestellt und es anschließend zurück schicken möchte, muss dies kostenpflichtig nach China schicken besser Hände weg !!!!!!
Reply from MrFluffyFriend™Jan 26, 2024
Lieber Hans, Wir freuen uns über Ihr Feedback zum Rückgabeprozess. Wir werden dies berücksichtigen, um unseren Service zu verbessern. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Unser Kundensupport-Team hat Ihnen eine E-Mail gesendet. Bitte zögern Sie nicht, darauf zu antworten, damit wir Ihnen weiterhelfen können. Beste grüße, Sarah Team MrFluffyFriend™
Beau S.
Excellent product! My pup loves it. I’m going to buy one more for our older dog as well!
Reply from MrFluffyFriend™Jan 25, 2024
Thank you for your kind words, Beau! We're thrilled to hear that your pup loves MrFluffyFriend™. It warms our hearts to know we're making tails wag! Don't hesitate to reach out if you need assistance or have any questions. We look forward to serving you and your furry friends again soon. Best regards, Sarah Team MrFluffyFriend™
Tricia
You marketed the bed as anti anxiety! My girl is having separation issues since my divorce. I bought the bed for $66 on December 2, 2023. She destroyed it the first day I went to work and left her alone! I have restuffed it several times. I just keep coming home to it destroyed. I HAD to go to Homegoods to replace the bed for $30... please refund me my $66. *unfortunately I cannot find my order number. In response to your reply and the quality of the material used...The material on the back of the bed is definitely not scratch proof. It is a very thin cheap material. She never did anything like that before. * I want to take the opportunity to thank the support staff. They agreed to refund me 25% of purchase price. Which I believe is fair since I did not have my order number and I was past the 30 days. The staff was very prompt with communication. Thank you
Reply from MrFluffyFriend™Jan 25, 2024
Dear Tricia, We sincerely apologize for the challenges you've faced with our MrFluffyFriend™ bed. We understand the importance of addressing separation issues in pets and regret that our product did not meet your expectations. Please accept our apologies for any inconvenience caused. We have created our beds from materials that we trust. The cover is made to be fairly durable and our factory will check the quality of each product to ensure that it is in good condition before shipment. However, it is not scratch or chew-proof so it may be possible for some material to be pulled off. We cannot guarantee against the damage pets can cause, after all, dogs can chew through solid bone so NO fabric is safe. Unfortunately, you didn't provide your order number for us to check anything. If you haven't yet, kindly send us an email at [email protected]. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards, Sarah Team MrFluffyFriend™
Clare M.
Straight forward and very professional. Very comfortable dog bed, Im happy and more importantly so is my Lady 🐕 ❤
Reply from MrFluffyFriend™Jan 25, 2024
Thank you for your kind words, Clare! We're thrilled to hear that you and Lady are enjoying our comfortable dog bed. Your satisfaction is our top priority, and we appreciate your support. If you have any further questions or feedback, feel free to reach out. Best Regards, Sarah Team MrFluffyFriend™
M. H.
Super weiches Hundebett. Mein Hund liebt es.
Reply from MrFluffyFriend™Jan 25, 2024
Vielen Dank, dass Sie sich für MrFluffyFriend™ für Ihren pelzigen Freund M. H. entschieden haben! Wir freuen uns zu hören, dass unser Haustierbett zur ersten Wahl für Ihren Welpen geworden ist. Höchster Komfort ist unsere Priorität und wir freuen uns, dass Ihr Hund es liebt. Wenn Sie jemals Fragen haben oder Hilfe benötigen, können Sie sich gerne an uns wenden. Beste grüße, Sarah Team MrFluffyFriend™
Patxi Clavero S.
Dog bed was as expected, and the same as the pictures. Quality is good and our dog is happier than before. Seems very relaxing to him. The article is MrFluffyFriend™ - World's #1 Anxiety Relieving Pet Bed Light Grey (Almost sold out) / XXL - 100cm / 39inch and is suitable for our Border Collie weight 24 kg.
Reply from MrFluffyFriend™Jan 25, 2024
Thank you for choosing MrFluffyFriend™ for your beloved Border Collie, Patxi! We're thrilled to hear that the pet bed met your expectations and brought comfort to your furry friend. It warms our hearts to know that he's happier and more relaxed. We appreciate your feedback and hope he continues to enjoy the World's #1 Anxiety-Relieving Pet Bed. Best regards, Sarah Team MrFluffyFriend™
JacquelineEsmaili
My dogs anti stress bed was delivered safely The bed was easy to undo and my dog who is a springer Spaniel went straight into his cosy bed The colour was apricot as I requested and the price was suitable All in all a very good experience
Reply from MrFluffyFriend™Jan 25, 2024
Dear JacquelineEsmaili, We're thrilled to hear that your MrFluffyFriend™ Anxiety-Relieving pet bed was delivered safely and that your springer Spaniel loves it! We're delighted that the apricot color was just what you wanted, and we appreciate your positive feedback on the overall experience. Thank you for choosing MrFluffyFriend™ for your furry friend's comfort. If you ever have any questions or need assistance, feel free to reach out. Warm regards, Sarah Team MrFluffyFriend™
