Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
F C.
Company is very quick to respond to queries and questions. My dog loves his new bed, and is much larger than I thought it would be.
Reply from MrFluffyFriend™Jan 19, 2024
Thank you for your positive feedback, F Cox! We're thrilled to hear that your dog loves the new bed. Our team is always ready to assist with any queries or questions you may have. Best regards, Sarah Team MrFluffyFriend™
Janet R.
Don't use this company based in China. They advertise returns, but the truth is you have to pay and post back to China. Plenty of alternatives in the UK to use. Ive lost my money on this one.
Reply from MrFluffyFriend™Jan 19, 2024
Hi Janet Rayner, We're sorry to hear about your experience. Our sincere apologies for any inconvenience caused. We appreciate your feedback and are constantly working to improve our services. If you need further assistance, please feel free to respond to the email you received from our customer support team. We'll do our best to assist you. Best regards, Sarah Team MrFluffyFriend™
Kimbra S.
It is NOT a XXL I know I ordered it for an American Bully
Reply from MrFluffyFriend™Jan 19, 2024
Hello Kimbra Staten, We apologize for any confusion regarding the size. Our team is here to help resolve this issue. Please expect an email from us shortly and we'll work on finding a satisfactory solution for you. Best regards, Sarah Team MrFluffyFriend™
Lorraine
OMG! I ❤️ my new bed and the best part is I blend in so well that sometimes my mom can’t find me. It is so soft and comfy. Maybe you need to make anxiety beds for our parents. I’m a happy dog and my mom ordered two so I have one in the bedroom and one in the kitchen!
Reply from MrFluffyFriend™Jan 19, 2024
Thank you for the pawsitively delightful review, Lorraine! We're thrilled to know that your furry friend is enjoying the bed. Your suggestion about anxiety beds is excellent – we'll certainly consider it for future products. Thanks for being a part of the MrFluffyFriend™ family! Best regards, Sarah Team MrFluffyFriend™
Laurent
Commande passée vers le 12 janvier, aussitôt débité. Aucun mail de confirmation de commande reçu. La suite de l'aventure s'annonce très compliquée... Incroyable de la part d'un e-commerce en 2024 !! Suite de l'avis : Rassuré par la réponse ici et celle reçue suite à mon message envoyé via le site. Commande retrouvée grâce à mon email. Tracking ok. Reçu aujourd’hui 10j après la commande. Pour moi tout est bien qui fini bien mais expérience pas hyper rassurante au global. Je rehausse ma note pour le suivi mais pas de maximum car améliorations possibles.
Reply from MrFluffyFriend™Jan 19, 2024
Cher Laurent, Nous apprécions vos commentaires et nous excusons pour tout inconvénient que vous avez rencontré. Nous comprenons l'importance d'un processus de commerce électronique fluide et nous nous engageons à résoudre ce problème rapidement. Malheureusement, vous n'avez pas fourni les détails de votre commande pour que nous puissions vérifier quoi que ce soit. Si vous n'avez pas vu un seul e-mail de notre part, il est possible qu'ils se retrouvent dans les dossiers spam ou courrier indésirable de votre courrier électronique. Bien vouloir vérifier. Cordialement, Sarah Équipe MrFluffyFriend™
Susan
The beads are wonderful. My three dogs love them.
Reply from MrFluffyFriend™Jan 19, 2024
Thank you for your pawsitively delightful review, Susan! We're thrilled to hear that the beds brought joy to your three furry friends. If there's anything else MrFluffyFriend™ can fetch for you, just let us know! Warmest regards, Sarah Team MrFluffyFriend™
May D.
I ordered one bed in Novemebr for a dog who has anxiety issues. She loves to curl up and hide in this bed. It is like a thunder jacket bed. So I ordered two more. , my other dog loves it too and we got one to take to our cabin. They are light, fold up nicely and are easy to travel with in a car.
Reply from MrFluffyFriend™Jan 19, 2024
Thank you for sharing your delightful experience with MrFluffyFriend™ beds, May Day! We're thrilled to hear that your furry friends are enjoying the comfort and security they provide, especially for the dog with anxiety issues. The portability aspect for travel is a fantastic bonus. We appreciate your loyalty and hope your pets continue to find joy in our products. Warm regards, Sarah Team MrFluffyFriend™
JBA
Site à fuir absolument. Après avoir commandé par erreur un coussin en double, j'essaye en vain de connaitre comment retourner l'article pour me faire rembourser. Problème, dans leur politique de remboursement il ne vous indique n'y comment ni ou l'envoyer. le seul moyen est de leur faire un mail qui reste sans réponse. pour mon compte j'en ai fait une dizaines et j'attends toujours. Je pense qu'il attende les 30 jours pour après vous dire que c'est trop tard.
Reply from MrFluffyFriend™Jan 19, 2024
Cher JBA, Nous nous excusons pour les désagréments que vous avez rencontrés. Nous sommes vraiment désolés d'apprendre votre expérience. Notre équipe travaille avec diligence pour répondre rapidement aux préoccupations des clients. Après vérification, les réponses à vos emails ont été envoyées, cependant vous semblez ne pas les recevoir. Veuillez vérifier vos dossiers de spam et de courrier indésirable, car les e-mails s'y retrouvent parfois. N'hésitez pas à répondre à l'e-mail une fois que vous l'aurez vérifié. Meilleur, Sarah Équipe MrFluffyFriend™
