Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Jordanne F.
Ordered large... this bed is not large! Ordered dark grey ... more like a blue colour.. just NOT worth £47!!!!
Reply from MrFluffyFriend™Dec 26, 2023
Dear Jordanne, we appreciate your feedback and apologize for any inconvenience. Our team is committed to ensuring customer satisfaction. We'll promptly address your concerns and find a suitable solution. Please expect an email from us shortly. Best regards, Sarah Team MrFluffyFriend™
Naomi
My only reason for the 5 star review is that one of my elderly boxers suffers with anxiety due to cataracts. She absolutely loves these beds which is what matters to me. My other elderly boxer and two younger frenchies also love them. I personally think that they are way overpriced even with the discount as there is nothing to them. Hardly any filling and the sides are no higher than the middle with absolutely no support. I ordered 2 x XXL which seems just right for my boxers but they are both petite at under 25 kg each. If you have more of a standard size boxer then a bigger size would be better especially if they like to stretch out. I also don’t like the fact that they came from china.
Reply from MrFluffyFriend™Dec 26, 2023
Thank you for your 5-star review and for sharing your experience with MrFluffyFriend™ beds, Naomi. We're delighted to hear that our product has brought comfort to your elderly boxers, especially the one struggling with anxiety. We appreciate your feedback on size considerations and understand that preferences may vary among pets. Regarding your concerns about the pricing and origin, we strive to provide top-quality products that cater to the unique needs of our furry friends. While we understand your perspective on the pricing, the satisfaction and well-being of your pets remain our primary focus. If you have any further questions or suggestions, feel free to reach out. We appreciate your support and the opportunity to make your pets' lives a little cozier. Best regards, Sarah Team MrFluffyFriend™
Kate R.
Scam scam scam! They wouldn't let me cancel the order only an hour after it was made, claiming it had already been sent, and are now offering me 30% off the price to keep it as they won't pay for the return postage on it. Their option of resolving the issue of refusing to pay return postage is to just keep offering 30% off a bed they shouldn't have sent in the first place.
Reply from MrFluffyFriend™Dec 26, 2023
Dear Kate Roe, we apologize for any inconvenience you've experienced. Our customer support team is actively addressing your concerns. We will be sending you an email to work diligently in resolving the issues promptly. Best, Sarah Team MrFluffyFriend™
FrankG
I received a request to write a review. I have been waiting a couple of weeks for the item but haven’t received it. So, how can I review a product I haven’t received? i can only give it one star. I would like to give no stars. I received the MrFluffy on 12/18. USPS is terrible on delivery. I am adjusting my review. Our Newfoundland likes the pad. She goes on it without any prompting from us.
Reply from MrFluffyFriend™Dec 26, 2023
Dear FrankG, we appreciate your feedback and apologize for any inconvenience caused by the delayed delivery. We understand the frustration and would like to assure you that we are actively working to improve our shipping process. We're delighted to hear that your Newfoundland is enjoying the MrFluffyFriend™ pad once received. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. Thank you for your understanding and patience. Best regards, Sarah Team MrFluffyFriend™
Marie A.
Commande passée le 4 décembre et toujours aucune nouvelle! Pas de réponse malgré plusieurs relances! Le service client est inexistant. C’est inadmissible
Reply from MrFluffyFriend™Dec 26, 2023
Chère Marie Am, nous nous excusons sincèrement pour le retard et la gêne occasionnée. Notre équipe travaille activement à la résolution du problème et à l'expédition de vos commandes. Nous répondons toujours aux courriels. Si vous ne voyez pas notre message dans votre boîte de réception, veuillez également vérifier vos dossiers de spam et de courrier indésirable. Nous apprécions grandement votre patience et nous vous assurons que nous nous engageons à fournir un meilleur service à la clientèle à l'avenir. Nous vous prions d'agréer, Madame, l'expression de nos salutations distinguées, Sarah L'équipe MrFluffyFriend™
Mr Matthew C.
There was no communication from the company to say it was being delivered as we were away on hoilday a neighbour took it in for us otherwise who would known it had been delivered . 2 . We used the size guide provided as our jackrussel is 7.2 kg so when gor the 5/8 ,its too small for her . 3 , I would say you need to look at yhat before purchasing this product.
Reply from MrFluffyFriend™Dec 26, 2023
Dear Mr. Clarke, we appreciate your feedback and apologize for any inconvenience. We'll address the communication lapse and explore ways to enhance our delivery notifications. Regarding the size issue, we would like to offer a resolution. Please expect an email from us. Thank you for bringing this to our attention. We value your input as we strive to improve our services. Best, Sarah Team MrFluffyFriend™
Alex P.
Délai de livraison un peu plus long que la normal, mais le colis est bien arrivé, bien emballé. Mon chien adore son nouveau lit: moelleux et soyeux. Parfait
Reply from MrFluffyFriend™Dec 26, 2023
Merci d'avoir choisi MrFluffyFriend™, Alex Pit ! Nous sommes ravis d'apprendre que votre chien adore son nouveau lit et le trouve doux et soyeux. Nous apprécions votre commentaire sur le délai de livraison, et nous travaillons continuellement à l'amélioration de notre service. Votre satisfaction est notre priorité, et nous espérons que votre ami à fourrure profitera de nombreux moments douillets sur le nouveau lit. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, Sarah L'équipe MrFluffyFriend™
Florence K.
Commande passée le 2 décembre et toujours aucune nouvelle! Pas de réponse malgré plusieurs relances! Le service client est inexistant.
Reply from MrFluffyFriend™Dec 26, 2023
Chère Florence, nous nous excusons sincèrement pour le retard et la gêne occasionnée. Notre équipe s'emploie activement à résoudre le problème. Nous vous avons envoyé des réponses. Si vous ne les voyez pas dans votre boîte de réception, veuillez également vérifier vos dossiers de spam et de courrier indésirable. Votre satisfaction est notre priorité absolue et nous vous remercions de votre patience. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, Sarah L'équipe MrFluffyFriend™
