Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
ShirleyPearson
Florence the cockapoo loves her new bed
Reply from MrFluffyFriend™Dec 26, 2023
Dear Shirley, w're thrilled to hear that Florence is enjoying her new MrFluffyFriend™ bed! It warms our hearts to know that Florence is finding comfort in our product. Thank you for choosing MrFluffyFriend™ for your furry friend's needs. Best regards, Sarah Team MrFluffyFriend™
Rana B.
I was considering buying one and thankfully looked at these reviews. I am horrified by the reviews and the company's lack of proper response to refund the negatively affected customers. I hope no one buys this! Sorry to those of you who suffered. This is bad!
Reply from MrFluffyFriend™Dec 16, 2023
Dear Rana, we appreciate your feedback and concerns. We take customer satisfaction seriously and apologize for any inconvenience. Rest assured, we are actively addressing the issues raised in the reviews and continuously working to improve our products and services. If you have specific concerns, please reach out to our customer support for assistance. Thank you for bringing this to our attention. Best regards, Sarah Team MrFluffyFriend™
Stéphane S.
Commande passée le 3 décembre Toujours pas partie J ai envoyé 4 mails pour savoir où cela en était car j'ai demandé une livraison à mon bureau et on ferme fin de semaine prochaine... Ça commence à m inquiéter.. Vu les commentaires..??
Reply from MrFluffyFriend™Dec 16, 2023
Cher Stéphane, nous nous excusons sincèrement pour le désagrément que vous avez subi. Nous travaillons activement sur la réactivité de nos courriels et sur les délais de traitement des commandes. Soyez assuré que votre commande est notre priorité absolue et que nous nous efforçons de la traiter au plus vite. Nous vous remercions de votre patience et de votre compréhension pendant cette période. Nous vous enverrons un courriel sous peu. N'oubliez pas de vérifier vos dossiers de spam et de courrier indésirable, car il arrive que des courriels s'y retrouvent. Nous vous prions d'agréer, Madame, l'expression de nos salutations distinguées, Sarah L'équipe MrFluffyFriend™
Tiffany C.
I wish I can give you a review of our new furry bed but we never received it.
Reply from MrFluffyFriend™Dec 16, 2023
Dear Tiffany, we sincerely apologize for the inconvenience you've experienced with your order. Our team is committed to resolving this issue promptly. One of our representatives will reach out to you and we'll ensure that your furry bed is delivered to you as soon as possible. Best regards, Sarah Team MrFluffyFriend™
LAROCHE J.
Commande passée 26 novembre - Prélèvement fait le 27 novembre. 2 mails envoyés au fournisseur. Reçu un numéro de suivi Colissimo La Poste. Indique que le colis n'a pas encore été remis à La Poste. Réponse Fluffy : "Votre colis est actuellement dans le courrier international. Une date de livraison vous sera communiquée une fois que le colis sera arrivé à l'agence locale."
Reply from MrFluffyFriend™Dec 16, 2023
Hallo Goldsprotte, wir bedanken uns für Ihr Feedback und entschuldigen uns für die entstandene Verwirrung. Wir nehmen Ihre Bedenken ernst und versichern Ihnen, dass wir die Angelegenheit untersuchen, um sicherzustellen, dass in Zukunft korrekte Informationen bereitgestellt werden. Sollten Sie weitere Fragen oder Bedenken haben, wenden Sie sich bitte direkt an unser Kundendienstteam. Wir schätzen Ihr Geschäft und sind bestrebt, unseren Kunden die bestmögliche Erfahrung zu bieten. Mit freundlichen Grüßen, Sarah Team MrFluffyFriend™
BIANCA
Excellent service very fast delivery before statet time fabulous product my dog loves it and went on it immediately would definitely buy again
Reply from MrFluffyFriend™Dec 26, 2023
Thank you so much for your kind words, Bianca! We're thrilled to hear that you and your dog are enjoying our MrFluffyFriend™ product. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any questions or need assistance, feel free to reach out. Best regards, Sarah Team MrFluffyFriend™
Craig Z.
I ordered 2 large and 1 medium pet beds it’s been months and only received the medium bed. Terrible service stole my money never sent product. WARNING!! Do not purchase from this vendor.
Reply from MrFluffyFriend™Dec 16, 2023
Dear Craig, we sincerely apologize for the inconvenience you've experienced. Our team is actively addressing the issue and ensuring a swift resolution. We are already looking into this and we'll promptly send you an email to rectify the situation. We value your trust and are committed to providing a positive experience. Best regards, Sarah Team MrFluffyFriend™
Michelle P.
Fantastic! Will probably order more for other parts of the house. Our pooch loves it and it seems to keep him from digging, which he does when he is alone with all the foam beds we have tried. This bed seems to calm and comfort him…no issues thus far!
Reply from MrFluffyFriend™Dec 26, 2023
Dear Michelle, we're delighted to hear that our MrFluffyFriend™ anti-anxiety dog bed has brought comfort to your pooch and helped address the digging behavior. Thank you for choosing our product! Feel free to reach out if you ever need more for other parts of your home. Best regards, Sarah Team MrFluffyFriend™
