Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Mrs Bernie B.
Love fluffy bed,only thing is I was sorry I didn't get a bigger one.
Reply from MrFluffyFriend™Dec 6, 2023
Thank you for your kind words about our MrFluffyFriend™ bed, Mrs. Bernie Bol! We're thrilled to hear that you love it. We understand the desire for a larger size, and we appreciate your feedback. Feel free to reach out if you ever decide to upgrade—we're here to help make your MrFluffyFriend™ experience even more delightful! Warm regards, Sarah Team MrFluffyFriend™
Susanne N.
Meine Süße liebt ihr neues Bett, und das will was heißen, denn sie ist anspruchsvoll. Hab mich auch mal reingelegt, weil es so schön kuschelig ist. Farbe weinrot kommt super, und endlich sehe ich meinen schwarzen Hund in seinem Bett. Könnte noch ein bisschen größer sein, z.B. 120 statt 100 cm, aber das ist auch alles, was ich an konstruktiver Kritik anbringen will. Bestellung und Lieferung problemlos und zügig. Alles wunderbar!
Reply from MrFluffyFriend™Dec 6, 2023
Vielen Dank, dass du dich für MrFluffyFriend™ als neues Bett für deine Süße entschieden hast, Susanne! Es freut uns sehr zu hören, dass sie es liebt und dass es den anspruchsvollen Haustiertest bestanden hat. Wir freuen uns, dass die gemütliche weinrote Farbe sowohl zu Ihnen als auch zu Ihrem schwarzen Hund passt. Ihr Feedback ist sehr wertvoll, und wir freuen uns über Ihren konstruktiven Vorschlag für eine größere Größe. Wir bemühen uns um ständige Verbesserung, und die Zufriedenheit unserer Kunden hat für uns oberste Priorität. Es freut uns zu hören, dass Ihre Bestellung und Lieferung schnell und einfach war. Wenn Sie weitere Fragen oder Anregungen haben, können Sie sich gerne an uns wenden. Wir hoffen, dass Ihre Süße weiterhin den Komfort ihres neuen Anti-Angst-Hundebettes genießt! Mit freundlichen Grüßen, Sarah Team MrFluffyFriend™
Mrs A J.
BUYER BEWARE this is a scam! Do not be drawn into their clever marketing ploys. It arrived in a very small shrink wrapped package. I purchased the size recommended for a cocker spaniel and it is far too small for my puppy. I requested a refund only to be informed that I could keep the original and give it to a friend, and then purchase a bigger size with 30% off the website price! The guaranteed satisfaction statement and the offer of a refund “if applicable” is a joke. Despite requesting the return address, I am still waiting as to where to return it.
Reply from MrFluffyFriend™Dec 6, 2023
Dear Mrs. A Jones, we apologize for any inconvenience you've experienced. We're sorry to hear about the sizing issue you encountered. Our team is committed to ensuring customer satisfaction. We will be sending you an email to promptly assist you in resolving this matter. Thank you for your understanding. Best regards, Sarah Team MrFluffyFriend™
Sammy D.
My boxer loves her new relaxing bed!! Thanks again.
Reply from MrFluffyFriend™Dec 6, 2023
Dear Sammy, we're thrilled to hear that your boxer is enjoying the comfort of the MrFluffyFriend™ relaxing bed! Thank you for choosing us to provide a cozy space for your furry friend. If you have any questions or need further assistance, feel free to reach out. Happy lounging to your boxer! Best, Sarah Team MrFluffyFriend™
Heather
I ordered this bed for my elderly dog, who does get very stressed when we leave her, on the recommendations of two work colleagues. After waiting well over two weeks, and still no bed, I emailed to request confirmation of dispatch. I was told they would look into it and maybe it was lost in the post. Hey ho, it turned up 3 days later, obviously the order having been forgotten and not sent in the first place!! I must say, when I opened the parcel, I was totally underwhelmed. This bed is nothing like the beds pictured on the Web site. It is not plump and luxurious, it has no body to it, no deep plush sides as on the advertising pictures and quite honestly BnM do a better quality alternative for a fraction of the price. This product is disappointing and is way over priced. However, my dog likes it and that's all that matters. I can't be bothered to even attempt to return it. I was a fool to be suckered in!!
Reply from MrFluffyFriend™Dec 6, 2023
Dear Heather, we're sorry to hear about your experience with our bed. We apologize for any inconvenience caused by the delay and the disparity between expectations and the received product. Your feedback is valuable to us, and we'll strive to improve our service and product descriptions. We're glad to hear that your dog enjoys the bed. If you have any further concerns or feedback, please don't hesitate to contact our customer support at [email protected]. We would love to make things better for you. Best regards, Sarah Team MrFluffyFriend™
Steve
if I could give it a 0 I would. 21 days after placing the order and not receiving it I contacted the company. at first they said the package was mailed but then said the factory lost our order. I asked that they expedite a new order and was told I would have to start the process all over again and wait another 21 days. Frustrated by this I agreed, reluctantly. Then, 7 days after this they contacted me to see if I wanted to reorder the bed!!! I cancelled my order and went with LL Bean...a much better product. horrible customer service...beware.
Reply from MrFluffyFriend™Dec 4, 2023
Dear Steve, we apologize for the inconvenience you experienced with your order. This falls short of our commitment to excellent service. We appreciate your feedback and will address these issues to ensure they don't recur. We'll be sending you an email. If you have any further concerns or if there's anything we can do to regain your trust, please respond to our email directly. Sincerely, Sarah Team MrFluffyFriend™
Lisa V.
My dog loves this bed. I have been seeing them for a while and finally decided to get one for my baby and she loves it. I have a full size wiener dog and the large is a good fit.
Reply from MrFluffyFriend™Dec 4, 2023
Thank you so much for your pawsitively delightful review, Lisa! 🐾 We're thrilled to hear that your furry friend is loving the MrFluffyFriend™ bed. It warms our hearts to know that your full-size wiener dog found the perfect fit with our large bed. If you and your pup ever need anything, we're here to make tails wag! 🐶💕 Warm regards, Sarah Team MrFluffyFriend™
Eve K.
It is fluffy and comfy but the xxl is not big enough for our Great Dane. The one advertised looked plenty big but the one we got is much smaller
Reply from MrFluffyFriend™Dec 4, 2023
Thank you for sharing your feedback with us, Eve. We're sorry to hear that the XXL size did not meet your expectations for your Great Dane. We appreciate your input and will certainly take this into consideration for future product improvements. If you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out to our customer support team at [email protected]. Best regards, Sarah Team MrFluffyFriend™
