Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Julie H.
As soon as i received this dog bed , my dogs were in it ,They love the bed and so do i,they botgh sleep in it .
Reply from MrFluffyFriend™Oct 27, 2023
Dear Julie, we're thrilled to hear that your dogs love the bed and that it's a hit with both them and you. Ensuring the comfort of your furry companions is our top priority. If you ever have any more questions or need assistance, please don't hesitate to reach out. Warm regards, Sarah Team MrFluffyFriend™
Daniel J.
Marla is a picky Australian Cattle Dog/Pit. Normally anything "fluffy" she destroys and the words indestructible only means about 45mins. It's been a week with XXL bed and her chair is covered too. Now her and brother have a place they both love to lay. So far Marla approves so naturally I will be buying more by MrFluffyFriend.
Reply from MrFluffyFriend™Oct 26, 2023
Dear Daniel, we're thrilled to hear that Marla approves of our XXL bed! It's wonderful to know that she and her brother now have a cozy place they both love. We appreciate your kind words and look forward to serving you and Marla again in the future. Warm regards, Sarah Team MrFluffyFriend™
RUTH R.
Our dog Dudley loves his anxiety bed. As soon as we opened it he went and lay on it all cosy. He loves his bed and his blankets. It's super soft and comforting and he looks lovely and warm in it. The colour is exactly as described and goes well with our decor. Wish we'd had one earlier.
Reply from MrFluffyFriend™Oct 26, 2023
Thank you for sharing your wonderful experience with us, Ruth! We're thrilled to hear that Dudley loves his anxiety bed and that it brings him comfort and warmth. It's heartwarming to know it complements your decor so well. If you ever have more questions or need anything else for Dudley, please don't hesitate to reach out. We appreciate your support and wish you and Dudley many cozy moments ahead. Warm regards, Sarah Team MrFluffyFriend™
Johnny
One star rating because I cannot give zero stars. Ordered item almost a month ago, but have not received it yet. Tracking shows route from NY to IL to IN to GA to NC over the last 4 weeks, although I suspect shipment originated in China. Fast Track and EC Best seem to be questionable shipping partners. I am becoming doubtful that I will receive the merchandise, and now a review is being requested. Count my review as ZERO STARS.
Reply from MrFluffyFriend™Oct 26, 2023
Dear Johnny, we're genuinely sorry to hear about the delay in your order and any inconvenience this may have caused. We understand your frustration. This is not a common situation here. Rest assured, we take your feedback seriously and will investigate this shipping issue further to ensure it doesn't happen in the future. We will be sending you an email today to address your concern. Kind regards, Sarah Team MrFluffyFriend™
Diana F.
The Bed is fluffy and so soft however I cannot get my dog to try it. We will keep encouraging her to ry it and hopefully she will love it. I cannot see why she wouldn't love it so that's why we're keeping it.
Reply from MrFluffyFriend™Oct 26, 2023
Thank you for your feedback, Diana. We're glad to hear that the bed is fluffy and soft. Sometimes, it takes a little time for pets to adjust to new things. We hope your dog will come to love it soon. If you have any questions or need assistance, please don't hesitate to reach out. We're here to help ensure a cozy experience for your furry friend. Best regards, Sarah Team MrFluffyFriend™
Steve S.
I ordered the bed on October 4, 2023. I still have not received the bed. The tracking number is not helpful as it continually says the bed is in New York. I am in Massachusetts. It is October 25, 2023. I would like a full refund please.
Reply from MrFluffyFriend™Oct 26, 2023
Dear Steve, we apologize for the delay in receiving your bed. This is not a common situation. Unfortunately, you didn't provide your order number for us to check anything. If you have any further questions or need assistance, please don't hesitate to reach out to us at [email protected]. We appreciate your understanding. Best regards, Sarah Team MrFluffyFriend™
Karen B.
Still waiting for my order after I was told there was a problem with delivery. They gave me a choice. Continue order or reimburse my money. I should taken the money!
Reply from MrFluffyFriend™Oct 26, 2023
Dear Karen, we apologize for the delay and any inconvenience you've experienced with your order. Your feedback is important to us, and we're working to resolve the delivery issue as swiftly as possible. Unfortunately, you didn't provide an order number for us to check anything. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you. Best regards, Sarah Team MrFluffyFriend™
allison C.
Arrived on time unfortunately my dog will not go into bed so a waste of £40 will have to try and sell it to get some money back
Reply from MrFluffyFriend™Oct 26, 2023
Thank you for your feedback, Allison. We're sorry to hear that your dog hasn't taken to the bed. If you have any questions or need further assistance in the future, please don't hesitate to reach out. Best regards, Sarah Team MrFluffyFriend™
