Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Brenda I.
Dogs and grandchildren love it
Reply from MrFluffyFriend™Jun 30, 2026
Hi Brenda, Thank you! We love hearing that both your dogs and your grandchildren are enjoying the bed. It sounds like it's a favourite spot for everyone! We truly appreciate your support and hope it continues to bring plenty of comfort and happy moments. 😊
PackerPaul
I thought the couch was something else. I was worried that it was going to be a problem to return the dog bed. However, they were totally helpful and understanding. I am amazed by the great customer service, especially this day and age where customer service is an afterthought. They even paid for the shipping back to them. This tells me that they have total confidence in their product. It is a good Product, it just wasn't what I thought. I was impressed and would encourage people to buy their product and not worry if you wonder if it's what you want.
Reply from MrFluffyFriend™Jun 30, 2026
Thank you so much for your thoughtful review, Paul! We're delighted to hear that our team was able to make the return process easy and stress-free. While we're sorry the couch wasn't quite what you were expecting, we're grateful you gave us the opportunity to help. Your kind words about our customer service truly mean a lot, and we sincerely appreciate your recommendation.
deb S.
Just what my boy wanted. Not o ly does he lay in it, he fluffy & flips it!
Reply from MrFluffyFriend™Jun 30, 2026
Hi Deb, Thank you! It sounds like your boy is having a wonderful time with his new bed! We love hearing that he's not only relaxing in it but also fluffing and flipping it to make it his own. Wishing him many more happy, cosy moments. 🐾
Tracy
Easy to order, great price and is exactly as described. A high quality bed and most importantly Sofia loves her new bed.❤️
Reply from MrFluffyFriend™Jun 30, 2026
Thank you for your lovely review, Tracy! We're so pleased the ordering process was easy, the bed met your expectations, and most importantly, that Sofia loves her new cosy spot. We hope she enjoys many restful naps ahead. ✨
Robert M.
My dog Oliver fell in love with your bed within minutes.... like he was waiting for it to arrive. So very happy we invested. We'll be getting more for friends and for Oliver's other hangouts. Thank you
Reply from MrFluffyFriend™Jun 30, 2026
Hi Robert, Thank you! We're thrilled to hear Oliver made himself at home in his new bed within minutes. Knowing it's become his happy place means so much to us. We truly appreciate your support and are honoured that you're considering more beds for Oliver and your friends' furry companions.
Paul I.
I've expressed my concern regarding their inferior product, and shipping the wrong item. My biggest concern was the $250 charge to return to China with no guarantee it will arrive. The new issue here is how they provide their deepest regrets for my loss of money. If they truly cared they would refund my money. They will not refund beacuse they don't care about the consumers loss. And I have to question the authenticy of the better reviews. My experience was not only horrible and time consuming but abusive.
Reply from MrFluffyFriend™Jun 30, 2026
Hi Paul, We're sorry to hear that you still feel this way. As explained both via email and in response to your previous review, we're unfortunately unable to issue a refund for an order placed over two years ago. However, we genuinely wanted the opportunity to restore your confidence by offering to send you a replacement so you could try the new and improved version of the product, but we understand you chose not to accept that option. While we respect your decision, we're sorry we couldn't reach a resolution that met your expectations. We appreciate your feedback and wish you all the best.
Maureen A.
Quinn became my family after her rescue from a dog-fighting ring: her name should have been "Jitters." Call it PTSD, anxiety, whatever. I earn her trust every day. But when her Anti-Anxiety bed arrived, she instantly claimed it like a long-lost friend! For a non-traumatized dog (or cat/ kittens) it's the height of luxury; for a special-needs pet, it's miraculous. AND the team at MrFluffyFriend graciously held my order while I got my new address established. They relate like family. So grateful, so delighted...
Reply from MrFluffyFriend™Jun 30, 2026
Thank you for sharing Quinn's beautiful story with us, Maureen. It means the world to know that her new bed has become a place where she feels safe and secure. We're also delighted we could help by holding your order until you were ready. Wishing Quinn many peaceful, comfortable days ahead—you've clearly given her the loving home she deserves. 💙
Gloria
Compré la cama talla XS anunciada con 40 cm, pero al recibirla apenas llegaba a 35 cm de diámetro exterior, con un interior de menos de 15 cm (puedo enviar fotografías). La web no especifica si la medida es del diámetro interior o exterior. Además, mis gatos ni se acercaron al producto. Pedí la devolución, pero me dijeron que los gastos de envío (más de 16€) corrían de mi cuenta, como mencionan en la web. Pero mi reclamación recoge falta de conformidad del producto según la normativa de consumo (que obliga a que la subsanación sea sin coste para el consumidor), la respuesta de la empresa fue que una diferencia de “3 a 5 cm es normal” — pese a que la diferencia real era de varios centímetros más — y que mi queja se clasificaba como “insatisfacción con el producto”, no como defecto. En resumen: información del producto engañosa y nula disposición a asumir su error. No lo recomiendo, ni por calidad del producto (es una cama más, que en el mercado puedes comprar por menos de la mitad de precio) ni por atención al cliente.
Reply from MrFluffyFriend™Jun 30, 2026
Hola Gloria, Lamentamos mucho conocer tu experiencia y la decepción que esto te ha causado. Queremos revisar con detalle todo lo que nos comentas sobre las medidas del producto y la gestión de tu caso. Nos pondremos en contacto contigo por correo electrónico para analizar tu situación y atender todas las inquietudes que has planteado. Gracias por compartir tu experiencia. Valoramos tus comentarios y haremos todo lo posible por revisar este asunto contigo.
