Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Antony Worrall T.
Product excellent but delivery was slow… maybe not the company’s fault as so many disruptive strikes… just that the dogs were gutted as they were a gift for Christmas
Reply from MrFluffyFriend™Jan 23, 2023
Hi Antony! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback!
R G.
Took approx one month to arrive. When it did it was smaller than advertised and smelled strongly of plastic and chemicals. Not very thick either. Nothing like advertised.
Reply from MrFluffyFriend™Jan 23, 2023
Hello! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Macscan
Excellent service
Reply from MrFluffyFriend™Jan 23, 2023
Hi there! Thank you so much for the 5-star review! We only want what's best for your beloved pet. 🐾️
Mary Jane N.
Ordering was a breeze and the reviews of the beds made it easy for me to order one of these beds last year for our dachshund. Not only ordered 1 but ordered another this month of January for her for the car ! She absolutely loves her bed!
Reply from MrFluffyFriend™Jan 23, 2023
Hi Mary Jane! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
R.Susan
I waited forever for this bed shipping is slow.
Reply from MrFluffyFriend™Jan 23, 2023
Hello! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Susan C.
My doggies LOVE their new beds!
Reply from MrFluffyFriend™Jan 23, 2023
Hi Susan! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
Celia K.
also so eine Unverschämtheit. Größen Angabe, Qualität unter aller Kanone, Bett kam eingeschweißt nach über 3 Wochen aus China (!) stinkend wie eine Chemie Fabrik, ich hatte Border Collie Grösse bestellt und es kam ein Chihuahuabettchen. Meine 5 Hunde haben es srtikt abgelehnt. Bei Reklamation (zitiere : "bei nichtgefallen 4 Wochen problemlose Rücknahme!) ging das Drama los. Ich musste die kompletten Versandkosten übernehmen, jetzt wollen die mir den Betrag nicht erstatteten (zitiere: bei Rücksendung an die auf dem Versandbeutel angegebene Adresse schicken, jetzt ist die urplötzlich falsch. Ich habe Klarna und die Verbraucherzentrale informiert. Die Firma sitzt heimlicherweise tatsächlich in China. Dort werden Hunde gefoltert, getötet und dann gefressen. Aber und in vermeintlicher Hundeliebe uns betrügerisch das Bettchen andrehen??????????? Finger weg. Betrug auf ganzer Linie!!!!!!!!!! DAS HAT FOLGEN
Reply from MrFluffyFriend™Jan 23, 2023
Hallo Celia! Es tut uns sehr leid zu wissen, dass Sie mit unserem Produkt und Service unzufrieden sind. Sie können uns per E-Mail unter [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
Corgi M.
The size is inaccurate - a large is too small for my 35lb dog. So the dog I purchase this for isn’t using it but his smaller sister has taken it over. She likes it. Shipping was also a problem because it was shoved into a tiny bag and hasn’t been able to regain its shape. Overall, I would not recommend purchasing this bed. Go to your local pet store and see what you are purchasing before you buy.
Reply from MrFluffyFriend™Jan 23, 2023
Hello! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
