Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Margaret K.
Very pleased with beds both dogs love them Quick delivery Thankyou
Reply from MrFluffyFriend™Jan 21, 2023
Hi Margaret! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback!
Wit
Order number 123376 I bought 1 XXL light grey and 1 XXL dark grey pillow. I contacted the company via email explaining the situation: the pillows were never delivered to my house. I confirmed the delivery address and I even checked my security cameras for footage of the delivery, but there was nothing. How unfortunate, I received an automated email asking how you did before getting a response about the failed delivery. Someone is enjoying 2 XXL pillows that I paid for and it’s not my senior dog. Fix this please!
Reply from MrFluffyFriend™Jan 20, 2023
Hello! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Victoria de L.
I sent the bed as a Xmas gift. My friend's dog loves it and rests comfortably for hours!
Reply from MrFluffyFriend™Jan 21, 2023
Hi Victoria! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback!
Tara T.
Took way to long to receive and customer service couldn’t give me a answer as to when I would receive. Was suppose to be a Christmas gift and didn’t receive till after Christmas.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Tara! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
NADINE Z.
Ordered 2 MrFluffy Friend dog beds. A little disappointed with the thickness & fluffiness of the beds & ordered a grey large bed looks more like white! Otherwise happy with my purchase!
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Nadine. Thank you for your feedback. We try to constantly improve them with helpful feedback like yours. I want to assure you that your feedback does not go unnoticed. -Team MrFluffyFriend™
Tracey F.
This item was exactly the same as I have previously purchased from Kmart only way more expensive, not what I was expecting
Reply from MrFluffyFriend™Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Isobel M.
The two beds arrived in good time. Our puppy loves her new bed. We often find her snuggled up in the bed during the day. The delivery was as expected especially as it was over Christmas. Would and have recommended to friend who has a dog suffering from anxiety.
Reply from MrFluffyFriend™Jan 21, 2023
Hi Isobel! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback!
Judy
Good product, good service to my complains. The complaints is all about shipping. It was so slow 60 days from order to receiving product. Let’s face it Amazon can’t be beat.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Judy. We would like to apologize for your negative experience.
