Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Joanne C.
Wasnt sure I would get this item. I waited so long. My dogs are very happy with it. And I am tickled spitless to have it.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Joanne. We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! - Team MrFluffyFriend™
janice W.
My experience has been terrible. First the anxiety bed took so so long to come. I ordered it before Christmas for my dog who has anxiety. I didn’t receive it until 3rd week on Jan. My dog was hot my a car and died and yet the company is still asking me if I want to keep the bed for a 15% discount! How ridiculous and unprofessional. They should just give me a full refund and let me keep the bed. Or provide free shipping and return! I will never order from this company again. It’s not been a good experience and we are still grieving the loss of our dog and feel such a lack of sensitivity for our loss in this matter.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Janice! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Ian A.
Very poor quality product. Within a few days the bottom part of the bed became very lumpy. Tried to flatten out but with no success, the dog is back in his old and much cheaper bed. Wouldn't recommend this product, poor quality and expensive.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Ian! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Sharon O.
Lovely bed Luka finds it very comfortable
Reply from MrFluffyFriend™Jan 23, 2023
Hi, Sharon. Very happy that Luka likes the bed. Thank you for your purchase. -Team MrFluffyFriend™
Denise C.
The bed took forever to get. I tried to get a hold of somebody. There’s no way except through email. The bed is not that nifty! The quality is poor. I would not recommend this company or it’s products.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Denise! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Dorothy M.
Product ordered 12/3/2022, didn't receive until 1/7/2023. Bed a lot smaller than size indicated. No way may 20# dog would fit in a Medium. Extremely slow in may request on how to sens them back.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Dorothy! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Rick W.
The product is ok but the customer service is/was terrible. It took over 3 weeks to receive the order and there was no communication on their part to keep me updated as to what was going on. I had to initiate the communication to get an explanation about what was going on and I still didn’t get a very good explanation. The product was average and the customer service was pathetic.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Rick! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Eileen M.
I ordered a 2XL for my 80 lb lab. The website has a picture of a much bigger dog and the bed looked like the size I would need. Very disappointed with the size. On the website it looks so fluffy. In reality, not so much. It arrives vacuum packed. I just decided to keep it. Too much of a hassle to return it. Very disappointed.
Reply from MrFluffyFriend™Jan 21, 2023
We are sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
