Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Dave E.
My boy has 2 beds in the living room and he prefers the My Fluffy Pet bed.
Reply from MrFluffyFriend™May 21, 2026
Thank you for your kind review, Dave! We’re so happy to hear that your boy prefers our bed even with multiple options at home—that’s the best compliment we could receive 🐾 Wishing him many more cosy naps ahead!
J B.
The XL dog sofa that I ordered for my 80-lb dog was way too small and my dog wouldn't go near it. The quality seemed to be ok but it would in no way be comfortable for my dog because it was too small. The customer service rep that I talked to was very kind and agreed that returning the sofa was covered by the 30-day money-back guarantee. I saw something else on the site that I thought I would try instead and I was told that the exchanged item would be sent once the dog sofa was received as a return. I was very thankful for the return label that they promptly sent. I purchased a vacuum seal bag and returned the dog sofa via UPS. So far, so good. About 10 days after I returned the dog sofa, I had heard nothing so I again contacted customer service. I had the date and the name of the person who received the dog sofa to give them so I was certain that it had been received. Yet, I did not receive my refund. I cancelled the exchange item so as not to muddy the waters since this return seemed to be a difficult process for them to handle. Finally, 32 days after the dog sofa return was received at their location in CA, I received an email that my refund had been processed. That is one day after I emailed them and asked them to give me the specific reason for why my return had not been acknowledged. I have not yet received the actual refund notification from my credit card company but they informed me that it could take up to 10 days to receive that. I'm not sure what the deal is with MrFluffyFriend but clearly they have some internal issues that need to be shored up. Perhaps they are dealing in a volume that they didn't expect. I wish them all the best but I will never order from them again nor will I recommend them to anyone.
Reply from MrFluffyFriend™May 21, 2026
Hi J B, Thank you for taking the time to share such a detailed review, and we’re very sorry for the frustration and delays you experienced throughout this process. This is not the level of service we aim to provide, especially when it comes to returns and refunds, where we understand clear communication and timely handling are extremely important. We’re truly sorry that you had to follow up multiple times and that this caused you unnecessary stress and inconvenience. We also want to be transparent that we’re currently unable to locate your order details based on the information provided in the review alone. If there is anything still unresolved on your side, please feel free to contact us directly at [email protected], and our team will be more than happy to review everything again and ensure it is fully closed out for you. We do appreciate your feedback, even when it’s difficult to hear, as it helps us identify where we need to improve our internal processes. Thank you again, and we’re sorry we fell short of your expectations this time.
Consumer
Het hondenbed was precies wat ik zocht, helaas was het niet bestand tegen een hond die af en toe graaft voordat hij gaat liggen. Hierop het gehele aankoop bedrag terug gehad.
Reply from MrFluffyFriend™May 21, 2026
Hallo, Bedankt voor je review 😊 Jammer om te horen dat het bed niet geschikt bleek voor het graafgedrag van je hond, maar fijn dat we dit samen goed hebben kunnen oplossen met een volledige terugbetaling. We waarderen het dat je de tijd hebt genomen om je ervaring te delen—dit helpt ons om te blijven verbeteren 🐾
elouise
Ordered from a UK site, my pet won’t go near it, it feels a bit cheap, and also misshapen from the vacuum packing, took 10 days to arrive. They are expecting you to cover return postage to another country when it’s come out of its vacuum sealing and now huge. Beware of ordering if you don’t realise you can’t return within the UK. Wish I’d read the reviews first, I’m now going to lose probably most of the cost in postage! Wish I’d not ordered, it’s not clear it’s not being sent from the UK. I provided my order number when submitting this review so you have this - was bought from the UK site. Also you have addressed nothing about making people to return to Germany when purchasing form a Uk site, which is not clear when purchasing.
Reply from MrFluffyFriend™May 21, 2026
Hi Elouise, We’re really sorry to hear that you’re disappointed with your order, and we appreciate you taking the time to share your feedback. We also want to clarify a couple of important points that may help: Our beds are shipped vacuum-packed for efficient international shipping. This can make them look flat or misshapen at first, but they are designed to fully expand back to their intended size and shape once properly unpacked, fluffed, and given some time to air out. That said, we’re currently unable to locate your order details based on the information provided in the review. Could you please confirm whether your purchase was made directly with MrFluffyFriend, or possibly with another company using a similar name? This does happen from time to time, and we’d really like to make sure we’re addressing the correct order. If you did order from us, please email us at [email protected], and we’ll be happy to look into your case and help further. We’re sorry again for any confusion or inconvenience caused, and we appreciate the opportunity to clarify this for you.
Neil D.
Easy to navigate website, wonderful product!
Reply from MrFluffyFriend™May 21, 2026
Thank you so much for your feedback, Neil! We’re glad you found the website easy to use and are enjoying the product. It means a lot to us to hear that both the experience and the bed itself met your expectations 🐾
MAŁGORZATA J.
Podpinam temat. Oszuści. Nie informują o wysyłce z Chin,nie dają możliwości anulowania zamówienia. Zgłoszone do UOKiK oraz na policję jako próba wyłudzenia pieniędzy.
Reply from MrFluffyFriend™May 19, 2026
Dzień dobry Małgorzato, Przykro nam, że ma Pani takie odczucia, jednak chcielibyśmy wyjaśnić, że nie próbujemy nikogo oszukać. Informacja o czasie dostawy 7–15 dni jest podawana podczas składania zamówienia oraz ponownie w wiadomości potwierdzającej zamówienie. Zamówienia są realizowane i wysyłane zgodnie z tymi warunkami. Chcielibyśmy również wyjaśnić, że anulowanie zamówienia nie jest już możliwe po jego wysłaniu i przekazaniu do transportu — informacja ta również znajduje się w naszych warunkach zamówienia. Mimo wszystko zależy nam na satysfakcji klientów i zawsze staramy się pomagać w rozwiązaniu problemów. Jeśli nadal potrzebuje Pani pomocy w sprawie swojego zamówienia, prosimy o kontakt bezpośrednio z naszym zespołem wsparcia.
Joseph B.
Livraison plus rapide que ce que j'attendais. Article très bien et conforme à la description. Mon chien, un gros Rottweiler femelle de neuf ans qui souffre d'un cancer l'adore et se repose nettement mieux. Son sommeil est beaucoup plus serein et elle ne bouge presque plus la nuit.
Reply from MrFluffyFriend™May 19, 2026
Bonjour Joseph, Merci infiniment pour votre magnifique retour 😊 Nous sommes très touchés d’apprendre que votre chienne Rottweiler de 9 ans apprécie autant son nouveau couchage et qu’elle semble y trouver un meilleur repos et un sommeil plus serein 🐾 Savoir qu’elle peut profiter de davantage de confort et de tranquillité, surtout dans cette période difficile, compte énormément pour nous. Nous lui envoyons plein de douces pensées 🩵 Nous sommes également ravis que la livraison ait été plus rapide que prévu et que le produit corresponde à vos attentes. Merci encore pour votre confiance et pour avoir partagé cette belle expérience avec nous.
Susannah
Had an issue with my product, the team reached out promptly and rectified. I was offered a replacement or refund and was very happy with the outcome
Reply from MrFluffyFriend™May 19, 2026
Hi Susannah, Thank you so much for sharing your experience 😊 We’re sorry there was initially an issue with your product, but we’re very happy to hear our team was able to assist promptly and provide a resolution you were pleased with. Your satisfaction means a lot to us, and we truly appreciate your patience and understanding throughout the process. Thank you again for your kind feedback and support 🐾
