Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
MW
Happy with products. Shipping took longer than expected, 3 to 4 weeks from order date.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, MW. Glad that you like it. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed. -Team MrFluffyFriend™
Jennifer R.
Very poor product. I didn’t have it for an hour before my dog put a joke throwing the cheep material. I can see right through it to the cotton. All I received was 15% back. Do not buy! I had a dollar store bed that lasted longer
Reply from MrFluffyFriend™Jan 19, 2023
Hi Jennifer! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Ms Sherian T.
I have bought 3 beds from this company and am very pleased with them and more importantly so are my dog and 2 cats! Don’t worry if when the come out of the vacuum packaging, there is a bit of a funny smell at first that disappears once they are aired. I contacted the company about it and they replied really quickly and gave me reassurance that it’s not harmful and is due to the changes in temperature in the hold during shipping.
Reply from MrFluffyFriend™Jan 23, 2023
Hi Ms. Sherian! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
Dawn C.
I’m still waiting on one! It said waiting to receive item for almost a month from the postal service. Therefore, it would not have been delivered to them in a timely manner. Only a label was created. Customer service is very important to me and I believe this was ignored even when I contacted to see where they were.
Reply from MrFluffyFriend™Jan 21, 2023
We are sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
Susan J.
Very helpful online when I had some queries
Reply from MrFluffyFriend™Jan 23, 2023
Hi Susan! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
Damaris C.
I disliked the amount of time it took to get my ordered delivered. It was in Queens then went to WI then to Chicago then Massachusetts!!!
Reply from MrFluffyFriend™Jan 20, 2023
Hi Damaris. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Mrs T.
Jed my mini schnauzer will not go into the new anti anxiety bed. Quite ironic as it seem to make him more anxious - we have tried putting his toys in there his favourite treats, putting a blanket that has his familiar smells inside. Nothing seems to be working so far. I will persevere but not holding my breath ! Such a shame as I thought it would really help him feeling secure especially at night 😔
Reply from MrFluffyFriend™Jan 20, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Shocked and unhappy C.
This bed is advertised as easing my pet's anxiety and providing SUPPORT for my pet's neck and spine. I bought it for the neck support. When I received the bed I was SHOCKED at how then and flimsy the bed actually is. SO flimsy that the bed's neck support won't even support my dog's stuffed animal - her stuffed animal is enough weight (less than 16 ounces) to push the so-called neck support flat to the floor. I emailed the seller the day I received the bed (5 days ago) and still have not heard anything back.
Reply from MrFluffyFriend™Jan 20, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
