Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
SUSAN G.
Ce panier (le 2e acheté jusque maintenant) est idéal - nos chiens l'adorent !
Reply from MrFluffyFriend™Jan 23, 2023
Bonjour, Susan. Nous sommes ravis de savoir que votre chien aime le lit. Cette critique a fait notre journée! -Équipe MrFluffyFriend™
Leon L.
These beds are really good and my GHDs love them but they are too small for a 105 lb GHD. When my son’s 135 lb St Bernard/Great Pyrenees comes to visit its way too small.
Reply from MrFluffyFriend™Jan 23, 2023
Hi, Leon. Thank you so much for your feedback. We are sorry for your negative experience with the sizing. I want to assure you that your feedback does not go unnoticed. Thank you and have a nice day! -Team MrFluffyFriend™
Barbara B.
The whole bed is very thin. I will probably have to add padding.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Barbara. Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.
Chris
The fluffy dog bed I purchased took about a 3 weeks to arrive. My 7 month old Great Dane enjoys it. I wish it was a bit larger, as she will outgrow it soon. It was the largest size available. She weighs just over 100 lbs. I would purchase again, if a larger size was available.
Reply from MrFluffyFriend™Jan 19, 2023
Hi, Chris. We are happy to know you and your pet had a positive experience at MrFluffyfriend. I will forward your feedback to the team about it. Looking forward to seeing you again soon! -Team MrFluffyFriend™
Dave J.
still waiting to receive the product I purchased. and there's no customer service number for further assistance if needed.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Dave! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Kari
Placed my order 12/14/22, received a notice that my order had shipped on 12/17/22. Still shows an active number for tracking but my item has never left some distribution center in NY. It’s now 1/14/23 and my dogs never received their Christmas present, but the company took their money for the item almost a month ago now. Very disappointed, wondering if this website is a scam.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Kari! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Duane H.
The fluffy bed does not have enough material in the perimeter. Flattens to the ground immediately. Very cheaply made compared to their advertising. This is January 2023, and the company use the excuse of Covid because it took so long to deliver. They said 7 to 21 days and it took 30 days to receive my items. Finally, they will not respond to my emails when I question them about my delivery. I will avoid this company in the future.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Duane! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Esther T.
Items are no where near as described please do not purchase as you will only be let down. But a bed from Pets at home and save yourself a load of cash.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Esther! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
