Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Jim M.
A large bed and 3 shi Stu’s. They all love to doze with their head on the side, but will not share. If one moves off, the space is quickly filled!
Reply from MrFluffyFriend™Jan 23, 2023
Hi Jim! Thank you so much for the 5-star review! We only want what's best for your beloved pet. 🐾️
Nick D.
30 day return guarantee is hollow. My dog won’t use the Anxiety bed, which itself is very lightly made with almost no base comfort. It took 16 days to arrive. Return shipment is to Yiwu, China at customer cost, hence prohibitively expensive, and must arrive within 30 days else no refund. Poor and slow responses via customer service email. No order confirmation email ever received so I has no known order number for a return and they won’t give me the information.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Nick! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Heather S.
Choose a different shipping company. There was one point that I believed this company to be a scam. Could not track packages and support was spotty. Expected by Christmas as these were presents but the order was not complete until about a week after. None of it arrived before Christmas. Very disappointing. Product stayed in the same location for well over 2 weeks. Then some of it went in the wrong direction away and not towards the destination.
Reply from MrFluffyFriend™Jan 21, 2023
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
Floyd C.
It took our cattle dog less than 10 minutes to rip big holes in it. I have sewed them up but now he is not interested in using it at all.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Floyd! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Gemma Mª Roche M.
La camita perruna es excepcional, mi perrita Gadita está encantada. La única pega es que se le queda un poco pequeña, y eso que es un perro pequeño, aún así elegí una cunita grande, pero se le salen las patitas. Pero me daba mucha pereza pedir el cambio 😄
Reply from MrFluffyFriend™Jan 23, 2023
Hi Gemma! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
Christoph M.
Lieferzeit 1 Monat, da es aus China verschickt wird. Bei ali direkt git es die selben Betten für 15 Euro
Reply from MrFluffyFriend™Jan 23, 2023
Hallo Christoph! Es tut uns sehr leid zu wissen, dass Sie mit unserem Produkt und Service unzufrieden sind. Sie können uns per E-Mail unter [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
DK
Horrible quality
Reply from MrFluffyFriend™Jan 20, 2023
Hi DK! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Helen
No problems with ordering, delivery slow but since it was the holiday season it’s understandable. Good quality and best of all MY DOG LOVES IT.
Reply from MrFluffyFriend™Jan 23, 2023
Hi Helen! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
