Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Sunnee O.
Our new rescue brittany Keke just loves the bed!
Reply from MrFluffyFriend™Jan 23, 2023
Hi Sunnee! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
Lori J.
So I ordered my 90 lb lab an x-large bed the 1st eeek in December. It took a little over 3 weeks to arrive. When I received it, I opened it up and found a bed that was lucky to fit a medium sized dog and had a horrible odor. It smelled like rotten fish. Updated review 2026- the company reached out to me to offer me a new bed for my dog, free of charge. They verified the breed & weight of my dog in order to make sure that I got the appropriate size. They sent me a 4 XL bed. It was extremely large. It fit both my 90 lb lab and my 85 lb shepherd together, comfortably. I also like the fact that you can zip off the cover to throw it in the wash. Thank you so much for correcting my order. My dogs both love your product.
Reply from MrFluffyFriend™Jan 19, 2023
Thank you so much for updating your review, Lori, and for giving us the opportunity to make things right. We truly appreciate you sharing both your original experience and how things were resolved. We’re delighted to hear that the 4XL bed turned out to be a great fit for both your 90 lb Lab and 85 lb Shepherd, with plenty of room for them to enjoy it together. It’s also wonderful to know that you’re happy with the removable, washable cover and, most importantly, that both of your dogs love their new bed. 🐾 Thank you again for your patience and for allowing us to correct the order. Your updated review means a great deal to our team!
cathy H.
How can I rate something I have never received? Ordered 12/7/22 1/10/23 still in transit from the same place. No valid response from seller.
Reply from MrFluffyFriend™Jan 19, 2023
Hi Cathy! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Kristen H.
My dog love the bed any more than her normal bed and for the cost, i feel like she should love it. I have her older bed and this new Fluffy bed side by side for her to choose and she rarely has chosen the new Fluffy bed. So, I will be returning the bed. Also, I ordered the bed at the beginning of December and didn’t receive it until the beginning of January.
Reply from MrFluffyFriend™Jan 19, 2023
Hi Kristen! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
C G D P.
Lovey soft platform for my curs, but lower layer was cut open and the dogs ripped the lining back ASAP
Reply from MrFluffyFriend™Jan 19, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Claudia
Georgia loves her bed. Took a long time to get here. But she loves it!
Reply from MrFluffyFriend™Jan 23, 2023
Hi Claudia! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
Michele C.
The customer service experience was great. They handled my concern in a timely manner. I was a bit disappointed in the quality of the product compared to how much I was paying. The padding on the bottom was very minimal. No support to hold up the sides to keep a dog from rolling out. I was expecting more cushion on bottom and more side support.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Michele. Thank you for pointing out to improve our product and services in the future. I want to assure you that your feedback does not go unnoticed. Thank you and have a nice day! -Team MrFluffyFriend™
Marcelle G.
Product is high quality.
Reply from MrFluffyFriend™Jan 23, 2023
HI Marcelle! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
