Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Gary S.
The item was not as big as described. My dogs love it but it’s big enough for both of them to use at the same time. They take turns on it though
Reply from MrFluffyFriend™Jan 20, 2023
Hi Gary. We try to constantly improve them with helpful feedback like yours.
Genevieve M.
The bed has not yet been received. Where is it?! Have ordered one from you before and I know how good your products are, but only one star as I haven't seen it yet. I appreciate that it may not be your fault, but would you investigate please. Thank you.
Reply from MrFluffyFriend™Jan 19, 2023
Hi Genevieve! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Christina
I was so excited to order this for my older dog. It shipped right away, but then sat in Jamaica New York for three weeks - no explanation. It arrived in a vacuum sealed packaging and I expected it to fluff up like the photos. It didn’t. I wrote to the company and they said to keep shaking it. I did that and it’s a little better but it seems to me like it’s missing some stuffing. There isn’t enough stuffing to hold the bolstered sides upright. I don’t dislike it enough to deal with the aggravation of returning but I would not highly recommend. Not really worth $83. The response time from the company was very quick. My cat loves it but I bought the extra large for my lab. I would not buy again. It seems odd that my experience is different than everyone else.
Reply from MrFluffyFriend™Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Marie C.
my order was not here when expected i emailed you three times i got just one liners we’ll get back to you and tracking numbers that never worked i also emailed you the day after i ordered saying i order the wrong size and could you get me a medium and you charged me for it with no response for you guys so my experience was really bad….,
Reply from MrFluffyFriend™Jan 21, 2023
We are sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
Jennifer G.
This has been a horrible experience. I bought 5 beds for my puppy and my brothers 2 new puppies for Christmas. They are still growing. The XL size beds I ordered are too small for them now as puppies, and they will outgrow them in no time. The beds themselves are also flat and don't seem plush or durable at all. I am not happy with the overall quality, or size of them. I only opened one bed, allowing it to fluff up after it was opened, yet it still never filled out more than when it was opened. All beds were delivered separately, so when I was attempting to return them, it took forever to get them all. I agreed to keep the bed that was opened, and return the unopened 4 beds. When going to get quotes at FedEx and USPS, the cost to return them was going to be nearly $300 because the return address I was given was to ship back to China directly instead of a US Warehouse. This is unacceptable. It is 2023. There should be no reason that the cost to return a product ordered online should cost almost as much as the total order of the product. I will NEVER recommend this company to anyone.
Reply from MrFluffyFriend™Jan 19, 2023
Hi Jennifer! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Kay
I tried to cancel this as soon as I ordered it. It is much TOO small!!!!!! I was responded to unfavorably . Customer service is not good and my account should be credited!!!!!
Reply from MrFluffyFriend™Jan 18, 2023
Hi Kay! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Val
Really snug bed for our dog. He moulds into it. Only thing I’d say is I hope it’s easily washed!
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Val. Thank you so much for taking the time to leave us this amazing review. I'll forward your feedback to the team. Thank you and have a nice day! - Team MrFluffyFriend™
David N.
Poor service, poor quality. To expensive. Can get same item half the cost and better quality.
Reply from MrFluffyFriend™Jan 18, 2023
Hi David! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
