Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Sandra M.
IT DID NOT SHIP IN A TIMELY MATTER AND WAS NOT AS FULL AS I THOUGT IT WOULD BE I WILL NOT REORDER
Reply from MrFluffyFriend™Jan 18, 2023
Hi Sandra! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
CHLOE G.
I haven’t received part of my order placed over a month ago. Customer service isn’t doing anything about it. Frustrated and won’t be ordering again.
Reply from MrFluffyFriend™Jan 18, 2023
Hi Chloe! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Sandra T.
You didn’t deliver my two ant stress dog beds… what happened..
Reply from MrFluffyFriend™Jan 18, 2023
Hi Sandra! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Jona C.
Ordered two xl did not receive one of them. The one that did come, came in 4 weeks. Still have not received the second bed as of 1/9/2023. Have started a dispute with credit card company. No number to call to resolve issue with seller.
Reply from MrFluffyFriend™Jan 21, 2023
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Reme J.
El pedido tardó exactamente un mes en recibirse. Muy mala comunicación del transportista. El enlace enviado en vuestro correo no funcionaba. En el enlace que tuve que pedir se quedaba dias y dias sin actualizar. 24 días para una entrega me parece un auténtica barbaridad. No solo eso, sino que llegó tanto el tamaño como el color incorrecto. Una pena
Reply from MrFluffyFriend™Jan 18, 2023
Hi Reme! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Marissa R A.
The bed wasn’t worth the money I spent. I could have paid $30 at Costco for a better quality bed with memory foam I was disappointed
Reply from MrFluffyFriend™Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Philip D.
Took a long time to be delivered. Not as fluffy of full as all the pics suggested. It’s OK, but expensive for what it is. Our dog much prefers his Orvis bed.
Reply from MrFluffyFriend™Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Henry B.
I have never gotten my order. I asked about it but never got a response, only more emails trying to get me to buy.
Reply from MrFluffyFriend™Jan 18, 2023
Hi Henry! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
