Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Susana
Desde el primer momento mis mascotas encantadas!
Reply from MrFluffyFriend™Jan 23, 2023
Hello Susana. Gracias por compartir sus amables palabras con nosotros. ¡Esperamos poder servirle de nuevo pronto!
SuBr
Smaller than expected
Reply from MrFluffyFriend™Jan 20, 2023
Hello. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Charlene C.
Pillow looks great. But shortly after receiving it my dog took a couple bites into it. Looking to repair it, I saw that the under side of the fluff is VERY thin and irreparable. Even when new,I doubt that it would survive a washing. I loved it but very disappointed in the quality.
Reply from MrFluffyFriend™Jan 19, 2023
Hi Charlene! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Carla P.
I followed the guide and got an XL size which was recommended for my dog’s breed. I was out of town when it arrived and my dog sitter opened it and started laughing when she saw how small it was. She sent me a picture of my dog draped over it. Also, I thought it would have had more padding. There is barely any. Overall, a disappointment.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Carla. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Suzy R.
I have been waiting over a month to receive my order. I am unable to rate your product because of this. It was supposed to be a Christmas gift and obviously hugely disappointed!!
Reply from MrFluffyFriend™Jan 19, 2023
Hi Suzy! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
LGH Edmonton, A.
You kept. Me informed on the progress of my package.. plus I am very pleased with the dog bed I ordered and have now ordered a second one
Reply from MrFluffyFriend™Jan 23, 2023
Hello. Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend. Thank you so much for your support!
Mark R.
Slow transport. Poor product Overpriced compared to an expensive pet shop
Reply from MrFluffyFriend™Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Marilyn K.
It took nearly a month to receive the product; it arrived in a torn package (pillow was stuffed into a postal "envelope"; the product had an odor and was initially "sticky" to the touch. I left it outdoors and did not allow our dog near it, afraid that it may be harmful to her (due to the odor).
Reply from MrFluffyFriend™Jan 19, 2023
Hi Marilyn! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
