Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Jennifer C.
My cat loves it! It has really helped comfort her. And it’s very pretty too. Love that it’s machine washable. Thank you!
Reply from MrFluffyFriend™Jan 26, 2023
Hi Jennifer! Nothing makes us happier than knowing that your pet loves our product. Thank you so much for your positive feedback! 🐾️
John T.
Shipping was very slow and I ordered a large dog bed and received a medium. Customer service offered me a discount and said I could return the bed but it wasn’t worth the hassle. My dog likes the bed but it could stand to be a little bigger.
Reply from MrFluffyFriend™Jan 20, 2023
Hello John. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
hanna W.
leider bin ich auch auf dies Abzock-Firma hereingefallen.Ich habe 1 Köbchen gr.L bestellt und versehentlich das kleinste Körbchen mit bestellt.(zu schnell angeklickt)Dann habe ich SOFORT eine Email mit der Bitte um Stornierung abgeschickt.Als Antwort hieß es,es sei schon alles in Bearbeitung.Der Kauf könne NICHT rückgängig gemacht werden. Das waren etwa 30 Sekunden--so schnell kann man nichts bearbeiten zumal die Körbchen erst ca.3 Wochen später hier ankamen.Ich bat um ein Rücksendeformular.Darauf schieb man mir,ich müsse die Rücksendekosten selbst tragen und zwar ginge die Rücksendung nach China.Jetzt habe ich zwar zurück geschrieben,was ich von dieser Firma halte und das sowas in meinen Augen reiner BETRUG ist,aber bringen tut mir das garnichts.VORSICHT VOR SOLCH EINER BETRUGSFIRMA.NIEMALS WIEDER und KEINE Empfehlung für Myfluffy
Reply from MrFluffyFriend™Jan 20, 2023
Hallo Hanna! Es tut uns sehr leid zu wissen, dass Sie mit unserem Produkt und Service unzufrieden sind. Sie können uns per E-Mail unter [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
Pepper
My Daisy Mae loves her new anxiety bed. She lays in it all the time.
Reply from MrFluffyFriend™Jan 26, 2023
Hi there! Nothing makes us happier than knowing that your pet loves out product! Thank you so much for your feedback! 🐾️
JOAQUIM G.
Realmente cumple con lo propuesto. Nuestra perrita se encuentra francamente a gusto,
Reply from MrFluffyFriend™Jan 26, 2023
Hola Joaquim! Nos complace saber que usted y su mascota tuvieron una experiencia positiva en MrFluffyfriend. ¡Deseando verle de nuevo pronto! 🐾️
North Carolina B.
Our grand dogs love them. We gave them as gifts. They have such a calming influence. We are truly amazed how they enjoy staying in their new beds and stay off of the furniture!
Reply from MrFluffyFriend™Jan 26, 2023
Hi there! Nothing makes us happier than knowing that your pet loves our bed. Thank you for your positive feedback! 🐾️
Carolyn
My cat loves the bed! My only complaint is that I received a shipping notice quite a few days before it was actually shipped. Once it left its original location, it arrived quite quickly.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Carolyn. Glad to hear that your cat loves the bed. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed. -Team MrFluffyFriend™
Susan A.
Although, we had to wait around 3 weeks for delivery, we are delighted with our purchase, or rather, our dog is delighted!!
Reply from MrFluffyFriend™Jan 28, 2023
Hi Susan! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
