Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Hedda B.
Great product speedy delivery 🚚 would definitely recommend this bed
Reply from MrFluffyFriend™Jan 28, 2023
Hi Hedda! Thank you so much for the 5-star review! We only want what's best for your beloved pet🐾️
Fluffy's M.
The fluffy bed is made from weak fabric. Our miniature doodle tore into it within minutes. The stuffing is uneven as well.
Reply from MrFluffyFriend™Feb 11, 2023
Hello! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
Alice J.
I have not received my product. Tracking is not he.lpful. leaves much to be desired!
Reply from MrFluffyFriend™Jan 18, 2023
Hi Alice! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Deb G.
Do not order from this company. I contacted you regarding the bed that I bought. Our dog didn’t want to use it. I tried website info etc and saw return item conditions before a refund would be made but no instructions on how to return it. There was no return information included in the package. I was finally able to get someone at your company (Mary) and was told I couldn’t return it but you would refund me 30% of the price and keep the bed. After all the BS I went through to get that far I took the 30%. I will sell the bed on an online yard sale at a loss I’m sure, but I will also include a warning about buying the bed directly from you
Reply from MrFluffyFriend™Jan 18, 2023
Hi Deb! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
vph
The bed really is very fluffy. My dog loves it.
Reply from MrFluffyFriend™Feb 13, 2023
Hello! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
geraldine D.
Dreadful. Best thing your company can do is shut up shop. Worst experience I have ever had Goods substandard and certainly not worth anywhere near the purchase price. Will enjoy consigning it to the garbage bin
Reply from MrFluffyFriend™Jan 18, 2023
Hi Geraldine! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Paid with Amazon P.
This is literally the most comfortable and best bed for my dog. The minute he got it and he love love loved it.
Reply from MrFluffyFriend™Feb 13, 2023
Hello! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
Lula R.
I was pleased with everything, the delivery time and very pleased that my cat loves it.
Reply from MrFluffyFriend™Feb 13, 2023
Hi Lula! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
