Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Christine P.
Delivered on time. Nice quality good price. One problem nobody has used it. No idea why?
Reply from MrFluffyFriend™Jan 25, 2023
Hi Sarah! Give it some time. Some of them may need some time to accept the bedding as part of the home. 🐾️
Valerie M.
Bed finally arrived on 31st December and I have to say the dog loves it. I still am waiting on the Dog bed to arrive I ordered it on 13th November and paid €80 for it and still nothing. Very bad service beginning to think this whole site is a scam.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Valerie! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Janette E.
Do not buy from them. If your product is no good you have to return all the way to China. The dimensions of the dog bed are not what they say. I wish i did my research but i will never use this company again. It took alot of effort to get the return sheet as they wanted to negotiate giving me 15 and then 30 per cent back to keep the bed that i didnt want.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Janette! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Sue S.
I still haven’t received the product, it ships from China
Reply from MrFluffyFriend™Feb 11, 2023
Hi Sue! Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please don't hesitate to reach out to us at [email protected] if you need further assistance.
Cris Y.
I ordered the dog sleeping bed on Nov. 15 & it’s Dec 20 and I still have not received it. It’s difficult to get help from MrFluffyfriend. There customers service belongs to a different company.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Cris! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Brigitte W.
Sofortige Stornierung wurde ignoriert. Keine Antworten auf jeglicher Korrespondenz. Rückversand China!! Mit allen Bedingungen irrelevant! Schlechte Qualität
Reply from MrFluffyFriend™Jan 20, 2023
Hallo Brigitte! Es tut uns sehr leid zu wissen, dass Sie mit unserem Produkt und Service unzufrieden sind. Sie können uns per E-Mail unter [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
DAVID J.
The dog loved his new bed but the material holding the fluffy surface is quite thin and rips easily
Reply from MrFluffyFriend™Jan 25, 2023
Hi David! Thank you so much for the feedback. We try to constantly improve our product and service with feedback like yours. 🐾️
Ms TRACY F.
The item arrived in a good time frame and was excellent quality. My dogs always a bit cautious about new beds she was really upset when we took her puppy crate away, she had been sleeping with the door open for months, but stll stayed in her bed. Mr fluffy friend I shook it out and put it in the bedroom where her old bed had been, we put that in the garage just in case. But there was no worries about an hour later I walked by the bedroom and she was curled up asleep and has used it ever since.
Reply from MrFluffyFriend™Feb 13, 2023
Hi Ms. Tracy! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
