Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Sonia
Toxic smelling bed that is much smaller and thinner than it looked on the site. Not at all happy with it and I wont be using it
Reply from MrFluffyFriend™Feb 8, 2023
Hi Sonia! We're terribly sorry to hear that you're not satisfied with our bed. You can contact us via email at mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Beatrice T.
Waiting still for my order to arrive Ordered on the 14 of November. Taking too long
Reply from MrFluffyFriend™Feb 11, 2023
Hi Beatrice! Thank you for sharing your feedback. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at [email protected]? We hope that you will give us an opportunity to make this right for you
Holly von A.
Liefer- und Rücksendeabwicklung geht über China. Die Rücksendebedingungen enthalten rechtswidrige Bedingungen und eine Rücksendung nach China ist extrem kostenintensiv. Diesen Shop besser nicht nutzen.
Reply from MrFluffyFriend™Feb 11, 2023
Hallo Holli! Vielen Dank, dass Sie uns auf Ihre negative Erfahrung aufmerksam gemacht haben. Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Wir versuchen, unsere Produkte und Dienstleistungen mit hilfreichem Feedback wie Ihrem ständig zu verbessern. Sie können uns per E-Mail unter [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
Russell
product chosen arrived on time
Reply from MrFluffyFriend™Feb 16, 2023
Hi Russell! Thank you! We love your feedback. We aim to provide the best experience to your pets. Please always check our Newsletters and emails as we often provide promo codes that you can use on your next purchase
Toni M.
Well I ordered a $134 beautiful pet bed for my boy Bono on 03/11/2022 and I’m still waiting … I have emailed twice and still waiting for response .. I know there is delays with postage etc.. that’s why if I ordered early enough it would be here by now for Christmas but no.. so I’m sorry to say minor very happy at all
Reply from MrFluffyFriend™Feb 11, 2023
Hi Toni! Thank you for sharing your feedback. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at [email protected]? We hope that you will give us an opportunity to make this right for you
Jamee M.
The beds are su[per amazing, My most recent order came in the wrong, much smaller size, which was terribly disappointing, I sold it to a neighbor for $25.My main complaint is that it is not made in the United States and takes FOREVER to arrive. I ordered the next one from Dog Borders , made in Utah I think.
Reply from MrFluffyFriend™Jan 25, 2023
Hi Jamee! Nothing makes us happier than knowing your pets love the beds. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Jennifer W.
The dog bed is amazing and my daughter’s dog loves it. He is old and has skin cancer so I knew he would need comfort.
Reply from MrFluffyFriend™Feb 16, 2023
Hi Jennifer! Thank you for leaving us a positive review. Nothing makes us happier than knowing that your pet loves our bed. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
Sandrwalton
My dos loves it one of them always slept on sofa now she goes straight on her bed
Reply from MrFluffyFriend™Feb 16, 2023
Hi Sandrwalton! Thank you! We love your feedback. Nothing makes us happier than knowing that your pet loves our bed. We aim to provide the best experience to your pets. Please always check our Newsletters and emails as we often provide promo codes that you can use on your next purchase
