Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Andrew J.
The product from this company is nothing like advertised and it is impossible to get a refund. Do not use.
Reply from MrFluffyFriend™Feb 7, 2023
Hi Andrew! We're sorry to hear that you're not satisfied with our product. You can contact us via email at mrfluffyfriend.con so we can look for solution together. Looking forward to hear from you!
Alice G.
I still have not received the fluffy bed even though I paid for it a month ago!
Reply from MrFluffyFriend™Feb 7, 2023
Hi Alice! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Steffany V.
Not the quality pictures in the photos. Fabric is extremely thin and cheep my made. It took over three weeks for the two beds to arrive. Substantially better quality available at costco for half the price. I would not at all recommend…
Reply from MrFluffyFriend™Feb 7, 2023
Hi Steffany! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Martha S.
It took too long to be delivered the first time, now I bought a second one and the same is happening, where is my dog’s bed? I can’t recommend you even though hour product is loved by my dog your delivery time sucks!
Reply from MrFluffyFriend™Feb 11, 2023
Hi Martha! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected] hope that you will give us another opportunity to make things right for you!
Gary & Christine V.
I have tried to contact your company twice about how to return a purchase and not gotten any type of answer...
Reply from MrFluffyFriend™Feb 7, 2023
Hi Gary! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
J.Brook
I ordered the anxiety calming donut bed which arrived tightly packaged but soon puffed up with a shake and plump up. I also ordered the car restraint seat belt, the shortest in length but still allows my little boy to wander around on the back seat, love it. Feels very strong and durable. I also purchased the adjustable feeding table. My dog loves it, wasn't sure for the first couple days but now he won't eat out of his old dishes. It's very sturdy and the first height is perfect to keep my little man happy when eating. Thank you Mr Fluffy Friend.
Reply from MrFluffyFriend™Feb 16, 2023
Hi J. Brook! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
Edward
Puppy loves it.
Reply from MrFluffyFriend™Feb 16, 2023
Hi Edward! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
Barbara C.
This was advertised as money back guarantee which was important to me due to dog beds being difficult to judge until you introduce it to the dog. Both beds were too small . When I tried to get more information to return for other sizes I was just offered 15% back and keep the ones I ordered first. I won’t order anything here again. It’s very difficult to find a way to communicate with them too. No billing receipt with contact information was included.
Reply from MrFluffyFriend™Feb 7, 2023
Hi Barbara! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
