Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
MIKE
That my pitbull took to it right away..
Reply from MrFluffyFriend™Jan 25, 2023
Hi Mike! Thank you so much for your positive feedback. Nothing makes us happier than knowing that your pet loves the our product! 🐾️
Cheryl
I didn’t even open the package. The package was a mess. A bunch of tape and this tiny bag with what was supposed to be a nice XL dog bed. I refused the package from USPS. I have yet to receive my refund and will be contacting my credit card comapny today. This has been going on since Oct 31. Just terrible.
Reply from MrFluffyFriend™Feb 9, 2023
Hi Cheryl! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Michèle A.
J'ai reçu au bout de 3 semaines le coussin pour chat. Malheureusement il est trop petit et désirant l'échanger contre un plus grand je n'ai pas réussi à obtenir de réponse concernant la marche à suivre. J'ai envoyé 5 mails au service client qui ne répond JAMAIS. Le temps passant , je suppose qu'ils attendent simplement que le délai soit dépassé... C'est donc une enseigne à FUIR ABSOLUMENT puisque le client n'a pas la parole.
Reply from MrFluffyFriend™Feb 9, 2023
Hi Michele! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
HILDE A.
My grandson’s dog loves it, I keep it here at my house and when Nala ( the dog) comes she loves sleeping on it! Shipping takes longer than I thought but so happy I bought it!
Reply from MrFluffyFriend™Feb 16, 2023
Hi Hilde! Thank you for leaving us a positive review. Nothing makes us happier than knowing that your pet loves our bed. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
janie F.
I was shocked when my fluffy bed arrived I thought it was a hat! so small! I bought it for my cat well honestly I think it would just about do for my guinea pig! Such a shame as it is so soft. Your size guide is completely wrong. I bought for a small dog but way too small for the breeds mentioned.
Reply from MrFluffyFriend™Feb 11, 2023
Hi Janie! Thank you for taking the time to share your feedback with us. We apologize that your experience didn't meet your expectations. We would like to make things right and have thought of something special for you. Could you please check your email for further details? We believe that this solution will help resolve this matter
JoAnn F.
It's too small for my dogs. I have 4 dogs they wouldn't use it.
Reply from MrFluffyFriend™Feb 11, 2023
Hi JoAnn! Thank you for taking the time to share your feedback with us. We apologize that your experience didn't meet your expectations. We would like to make things right and have thought of something special for you. Could you please check your email for further details? We believe that this solution will help resolve this matter.
Barbara W.
My dog loves that bed. Took awhile to get it but arrived and was pleased that the dogs take turns laying in it
Reply from MrFluffyFriend™Feb 16, 2023
Hi Barbara! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
Judith H P.
The product received was as advertised. My cats love their new beds.
Reply from MrFluffyFriend™Feb 16, 2023
Hi Judith! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
