Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Patti
Been more than a month since order was placed and tracking shows it’s stuck in LA for 3 weeks. Not sure what the issue is, shipper or seller, but can’t get an answer.
Reply from MrFluffyFriend™Feb 8, 2023
Hi Patti! We're sorry to hear that you're not satisfied with our product and service. You can contact us via email at mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Joan E.
The Best! My taby cat LOVES it!
Reply from MrFluffyFriend™Feb 17, 2023
Hi Joan! Thank you! We love your feedback. Nothing makes us happier than knowing that your pet loves our bed. We aim to provide the best experience to your pets. Please always check our Newsletters and emails as we often provide promo codes that you can use on your next purchase.
Mr M.
The dog bed I ordered was not what was delivered. Looks nothing like your photos and the wrong size was also delivered
Reply from MrFluffyFriend™Feb 8, 2023
Hi Mr. Marsh! We're sorry to hear that you're not satisfied with our service. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Alma L.
The beds are as good as advertised and delivery was quick. I highly recommend this company and their dog beds.
Reply from MrFluffyFriend™Jan 25, 2023
Hi Alma! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
Joan
I ordered two of the extra large dog beds but they were too small for my Cockapoo. Returning them was expensive £40 second class as they are from China. Would not order from this site again. Thank you for your reply. I did email you and several emails later I haven’t had a satisfactory response. I have been told that you are unable to track my returns and therefore you will not provide a refund. I requested a xxl bed instead of a refund and this request was denied. The only offer I received was 15% refund. I have spent £146.00 on the beds and return so 15% off the purchase price isn’t acceptable. I don’t believe you have made any effort to check the parcels were received by you. As I said on my original review I would not use your company again and would not recommend your company to anyone else.
Reply from MrFluffyFriend™Feb 8, 2023
Hi Joan! We're sorry to hear that you're not satisfied with our product. You can contact us via email at mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
deborah
My dog loves her new bed, but I keep finding 1-2 small pieces of it near her bed :(
Reply from MrFluffyFriend™Feb 17, 2023
Hi Deborah! Thank you! We love your feedback. Nothing makes us happier than knowing that your pet loves our bed. We aim to provide the best experience to your pets. Please always check our Newsletters and emails as we often provide promo codes that you can use on your next purchase.
SARAH KELLY J.
On a positive note the bed arrived fairly quickly (which apparently is quite unusual now I've read the other reviews!) And it is very soft & a good size..... BUT..... it is almost like a flat doughnut, hardly any stuffing inside so no support for my dog. Considering we paid £75 which was meant to be half price, it is still not worth the money. If I'd paid full price I would be livid! Also, it says you can wash it so I assumed it would have a removable outer layer but no! You have to put the whole thing in the wash?! No way is this xxl bed going to fit in my machine! If you want a really good quality dog bed from a trusted company use Pupnaps - more expensive but really good quality, very supportive & the outer layer is washable too!
Reply from MrFluffyFriend™Feb 12, 2023
Hi Sarah! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
Neolah M. B.
My dog will not use the furry bed I got from you. I tried to put him in it several times and he rebelled every time. just took off running away from it. What should I do about it?
Reply from MrFluffyFriend™Feb 8, 2023
Hi Neolah! We're sorry to hear that the bed did not workout for your dog. Please give it some time. Some of them may need some time to accept the bedding as part of the home.
